Alquicoche Reviews 

836
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Brilliant fast and efficient service. We hired a nine seater mini bus and it was very comfortable and nice to drive. The team was friendly and helpful. Would strongly recommend.

Rated 5 out of 5 stars

Thanks to Noah and Aitor at the Dénia office my experience was excellent. Both are professional, reliable, and quick, and most importantly, they truly care about making sure everything goes smoothly.... See more

Rated 5 out of 5 stars

The Car was clean, new and for a good price, the Person at the front desk spoke among other English and was very helpful and friendly. Eventhough we booked on short notice everything went without com... See more

Rated 1 out of 5 stars

Hired a car through a 3rd party company named Discover Cars and I took out full coverage insurance which covered wheels etc, the car was from Alquicoche. They charged over €700 from the deposit for th... See more

Company replied

Company details

  1. Car rental company

Written by the company

Alquicoche nació en 2015 en Valencia, el lugar ideal para un viaje en familia, una escapada romántica o para pasar una larga temporada disfrutando de playas espectaculares, la naturaleza y la hospitalidad de un pueblo de arraigadas tradiciones. Durante nuestros años de experiencia hemos sido la empresa de alquiler de coches en Valencia de referencia para miles de visitantes que nos han confiado una pieza clave de sus vacaciones y viajes de negocios. Trabajando bajo rigurosos estándares de calidad, seguridad y honestidad y con una moderna y renovada flota de vehículos, incluyendo los últimos avances tecnológicos y modelos de las marcas más prestigiosas, hemos conducido a nuestros clientes a sus puntos de destino con seguridad. Nuestro equipo de profesionales multilingües siempre dispuestos para facilitarle un trato personalizado y para aconsejarle cual es el vehículo más adecuado a sus necesidades. Reserve a través de nuestra web , obtendrá el mejor precio garantizado además de la certeza de que su reserva se realizará de una forma rápida y sencilla. Con oficinas en Madrid, Barcelona, Valencia, Málaga, Alicante, Denia y más de 50 destinos más. Usar la App Alquicoche en su teléfono móvil es la forma más sencilla de seleccionar y reservar un coche o una furgoneta en solo unos segundos en cualquier momento y en cualquier lugar del mundo en todas nuestras oficinas.


Contact info

3.8

Great

TrustScore 4 out of 5

836 reviews

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3.8

All reviews

(836)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT use this company unless you want stress

Awful experience with this company. I booked a 9 seater for collection from Barcelona Airport. I was met by a representative as we landed. The first issue was that the vehicle had a cracked windscreen. I was assured that this is not an issue for driving in Spain. Upon entering the car I noticed the service light was on but was told that everything had been checked and is OK. I was not given any paperwork when I requested it so I took photos of the document I signed and of the damage to the vehicle.

I was told to call representative 20 minutes before returning for drop off which I said would be 3pm. I called him at 2:12pm to let him know we are on our way back to the airport. Phone went straight to voicemail. I called the numbers on the booking sheet - no answer and one number was dead. My wife continued to call as I drove but there was no answer on any of the numbers. Eventually she looked at alternative contact details and discovered that there is a WhatsApp chat feature on their website. They responded promptly saying their representative would call me. I provided 2 numbers but didn't get calls on either. Whoever was on WhatsApp kept telling me that agent is on his way and is trying to contact me. I asked for his number twice and was eventually given the number I already had. Eventually we had to go to check-in leaving the car outside terminal. I was then told to leave the keys concealed on the driver side wheel and vehicle unlocked so I had to go back from terminal to car and do that. I made check-in at the last minute. Once safely inside the terminal around 4:15pm I called the representative's number one more time to check if he collected the car. He pretended not to speak any English and hung up.

The whole experience was stressful and unprofessional. Some credit should go to the person answering the WhatsApp messages but if you want to avoid stress on your holiday steer clear of this company.

15 April 2023
Unprompted review
Alquicoche logo

Reply from Alquicoche

Hello,
Depends on the size of the windshield crack, the car can be drive. The car maintenance was provided but maintenance reset lamp not (new cars need to go to car manufacturer shop for reset until new upgrades are provided for the general purpouse reset tools). Due to accumulation of deliveries and returns of vehicles at the same time our staff needed more time than usual. We apologize for the delay. About all your calls that we do not doubt that you did, only 1 of them was registered in the phone system of the office. We test them and works. Can you please say us via email to support@alquicoche.es to what phone numbers was you calling to?.

Rated 4 out of 5 stars

Good value for money

The staff was very friendly and helpfull, the car was good value for money. Everything, also financially, was handled correctly.
Only downside was that this company was not located at or near the Sevilla airport, so we had to make an appointment for picking up and dropping off the car at the airport, in the parking garage. Was no big deal, but picking up and dropping off the key at a desk at arrival/departure would have been just a bit better.
But the staff really did their best to serve us and everything worked out well.

31 March 2023
Alquicoche logo

Reply from Alquicoche

Hello Ron. From April 7th we are located in the Sevilla Airport. Next time we will serve even better!. Thank you!

Rated 1 out of 5 stars

Need shutting down.

Hands down the worst company I've ever encountered. Totally incompetent. I wish you could give zero stars, they don't deserve 1. Absolute basic company, not fit for purpose. Cancelled our booking a week before we were due to go to Murcia but didn't even let us know. We only found out when we, out of courtesy, contacted them to just check whether there was anything we needed to do with our booking prior to our arrival. So we have paid over £130 and now have no hire car booked.
Update to the above, having spoken to people once we arrived in Murcia, they advised that we were likely lied to about the reason behind the cancellation. So the reason Alquicoshe gave was that they spontaneously had no vehicles, despite us having booked the car rental more than a month earlier. But once in Spain, people who regularly visited the area said the likelihood was a booking covering the same days as ours but for the whole week, rather than just the 4 days we booked, was probably requested and as that would make them more money they cancelled our booking to accommodate a last minute one. Appalling. You notice, unlike other negative reviews, they've not responded to mine. As they clearly don't have an honest defence. Such an immoral and unreliable company.

27 March 2023
Unprompted review
Alquicoche logo

Reply from Alquicoche

To be able to answer you we need to know some reservation details, to check why we canceled the reservation. We ask two times to trustpilot about locate you (ask you permit for us to know your email and name), but we received not answer. If we canceled (in advance) the reservation was for a strong, valid reason. We do not cancel for any reason. The "probably" reason that other persons said you, is simply gossip and is not true. If you write us to reservations@alquicoche.es we can further investigate and give you an explanation, that of course, you deserve.

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