Brilliant fast and efficient service. We hired a nine seater mini bus and it was very comfortable and nice to drive. The team was friendly and helpful. Would strongly recommend.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks to Noah and Aitor at the Dénia office my experience was excellent. Both are professional, reliable, and quick, and most importantly, they truly care about making sure everything goes smoothly.... See more
The Car was clean, new and for a good price, the Person at the front desk spoke among other English and was very helpful and friendly. Eventhough we booked on short notice everything went without com... See more
Hired a car through a 3rd party company named Discover Cars and I took out full coverage insurance which covered wheels etc, the car was from Alquicoche. They charged over €700 from the deposit for th... See more
Company replied
Company details
Written by the company
Alquicoche nació en 2015 en Valencia, el lugar ideal para un viaje en familia, una escapada romántica o para pasar una larga temporada disfrutando de playas espectaculares, la naturaleza y la hospitalidad de un pueblo de arraigadas tradiciones. Durante nuestros años de experiencia hemos sido la empresa de alquiler de coches en Valencia de referencia para miles de visitantes que nos han confiado una pieza clave de sus vacaciones y viajes de negocios. Trabajando bajo rigurosos estándares de calidad, seguridad y honestidad y con una moderna y renovada flota de vehículos, incluyendo los últimos avances tecnológicos y modelos de las marcas más prestigiosas, hemos conducido a nuestros clientes a sus puntos de destino con seguridad. Nuestro equipo de profesionales multilingües siempre dispuestos para facilitarle un trato personalizado y para aconsejarle cual es el vehículo más adecuado a sus necesidades. Reserve a través de nuestra web , obtendrá el mejor precio garantizado además de la certeza de que su reserva se realizará de una forma rápida y sencilla. Con oficinas en Madrid, Barcelona, Valencia, Málaga, Alicante, Denia y más de 50 destinos más. Usar la App Alquicoche en su teléfono móvil es la forma más sencilla de seleccionar y reservar un coche o una furgoneta en solo unos segundos en cualquier momento y en cualquier lugar del mundo en todas nuestras oficinas.
Contact info
Avenida del Cid, 30, 46018, Valencia, Spain
- 902757022
- info@alquicoche.es
- alquicoche.es
3.8
Great
836 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good rental company with an Ok price
Good rental company with an Ok price. It would be better if you can rent with unlimited KM. Service can be better. Very basic and not so welcoming. Just good and clear.
14 August 2022
Great service
13 August 2022
DISASTER!
DISASTER!
Mess from the very beginning.
When I was going to pick up the car (late at night) I couldn't pay with American Express. Even though they announced at the time of booking that they accept AMEX cards. Had to pay with a Debit card with a promise that if we contacted their office the next day they would put the money back on the debit card and charge the AMEX card instead. Heard from me the next day and then the representative who answered said they would be in touch.
2 days later I called again and they said they "hadn't forgotten about me" but would contact me as soon as possible. After waiting another 3 days I heard back and then they asked me to email the case to them, which I refused. After another 1 day, they corrected the charge (the same day I returned the car).
Once I got home I saw that they had charged me 1 extra rent on a card that I used for the deposit and that charge was deducted the day before I returned the car and have not received any explanation as to why and also promises that they will send the money back via bank transfer.
Now almost 10 days later, they still haven't resolved this yet and are not accommodating at all, instead referring to them to resolve this as soon as possible.
So if you want a worry-free car rental, CHOOSE ANOTHER Car rental company. The only positive thing about this car rental company was that the car was new and fresh.
11 August 2022
Unprompted review
Reply from Alquicoche
Your AMEX credit card was declined in Alicante Aiport. In normal situation we can refuse to give the car because credit card must be on name of driver. Due to late time and situation, our staff accepted your friends card, that worked. On next day you requested from us to return the money to your friend and charge to you. We could refuse to do that (you should return the money to your friend, not we), but we did it, because you said that you need to pay via AMEX card. We did the wire transfer to your friend at our cost. Because you said that you could not wait and called to Alicante, Madrid, Denia and Valencia offices, our staff in two offices, trying to help, by mistake refund to your friend but charge twice to you (what we already solved via wire transfer as you know). We admit our mistake and we already solve it. Our staff trying to honor your wishes broke the established procedures and made a mistake that we regret but have corrected. Our priority was that you can leave the Alicante Aiport with a car (against a common rule in all rent a car), follow your desire to refund/repay,...). But we did a mistake, and again, even solved, we sorry for that.
Great service
Great service, fair price, overall a fantastic experience and very helpful. Will use again and recommend to friends and family.
10 August 2022
Excellent service
Excellent service and Edwardo was very helpful. They have new cars and in very good condition. I recommend them to everyone.
8 August 2022
Really great! Very friendly staff and helpful
Really great! Though the office was not at the airport but 10 minutes away, and they take you there when you give them their car.
I loved the car it was brand new and loved miss antraxa and George they were very professional and helpful through out 🙏🏼
7 August 2022
Very good company
Very good company. Very understanding Nd I'm very greatful for there help
4 August 2022
This damage mentioned is impossible
This damage mentioned is impossible. We’ve been to my sister in Benissa for a day where the car was located at their home. We will make a claim to Sunny car who will handle. We won’t recommend this dealer to others.
4 August 2022
Reply from Alquicoche
We have and sent you the photos of the car pickup and the car return (even you appear in the photos on car pickup where you can see that the damage is not there). The damage is clear in car return photos.
After being let down by Discovery Cars
After being let down by Discovery Cars. Com, who we arranged a car from, but we’re told by the renters the vehicle we had booked was not available they managed to find a smaller vehicle to enable us to be mobile in Spain.
A very friendly organisation who went out of their way to ensure we enjoyed our holiday.
More than you can say about Discovery cars. Com who didn’t care less they had the booking fee and that’s all that mattered.
My advice would be to book direct and I’m sure you will a better deal from these guys.
16 July 2022
Pretty new car 4300 km in very goor…
Pretty new car 4300 km in very goor condition! Quick delivery on airport Alicant.
13 July 2022
Very happy with the service
10 July 2022
Insurance
Rip off you on the insurance, even if you pay for full cover when booking, they just charge you more
7 July 2022
Reply from Alquicoche
Hello Robert. If you come to our offices with "full cover" from Booking it is not mandatory to order additional insurance, even our premium insurace provide more cover than the Booking "full cover". We instruct our employees to offer additional insurance only when needed and only as optional. Please contact with us in info@alquicoche.es if an employee forced you to take additional coverage to investigate and refund you. We are sorry that the experience has not been satisfactory for you.
Good experience!
Very nice customer service and good and easy communication. The car was super clean and exactly how expected. Happy with the service, would definitely rent a car again!
Thanks
27 June 2022
Unprompted review
Recommended
Great customer service and clean cars. Easy to understand and transparent contract. All in all a very smooth experience.
24 June 2022
Very nice people
21 June 2022
Everything went fast and well…
Everything went fast and well organized. Car had a few little nicks and scratches that were not documented on the contract papers. The employee did take pictures and there was no issue when handing the car back over, but as the customer I could not be sure these pics from pick up would still be there at drop off. Plus the car was a little dirty (dusty) on the outside. However, since it is a seaside town and I believe the car park is outside, this is difficult to change.
At last, I am not happy with the unfortunately too common practice of drop off as pick up fuel policy. Bringing back a car with a 5/7th filled fuel tank is putting an extra burden of guesswork onto the customer. Full/full is soooo much easier.
Plus side, very well organised, fast pick up. Faster drop off. And very friendly staff. Car in overall good condition.
21 June 2022
Exceleent service!
20 June 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.