Alternaleaf Reviews 

7,383
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, friendly, and take the time to explain every detail clearly during consultations. People also appreciate the smooth, straightforward process from the initial application right through to the final delivery. Though some customers noted issues with stock availability and occasional delays in receiving their required medications. A few people also mentioned difficulties reaching customer support or getting timely responses when problems arose with their orders. Reviewers expressed frustration when specific preferred products were unavailable or when communication broke down during their treatment.

What people talk about most

Service

Customers had positive experiences with service, describing the staff as professional, thorough, and quick.... See more

Staff

Reviewers highlight positive aspects of staff, describing them as kind, compassionate, and exceptionally... See more

User experience

People report positive experiences with user experience, highlighting a straightforward and stress-free... See more

Product

Customers consistently note positive experiences with product, highlighting great quality and effective... See more

Customer service

Users describe positive interactions with customer service, noting that staff are helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful that transferring from Releaf.co.uk was simple. The same or very similar products have cost considerably less per gram than what I was paying previously and £5 monthly is amazing comp... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! They showed me invaluable care! The process is straight forward which makes it stress free. I have nothing but positive things to say about Alternaleaf. All their staff is ve... See more

Company replied

Rated 5 out of 5 stars

Had a brilliant experience everything has bin asked and info told clearly. Brilliant company nice smooth application thank u. Staff where all ready friendly and understanding to ans not judgey

Company replied

Rated 5 out of 5 stars

The professionals were easy to talk to , understand your needs and guide you through the process. So far so good my medication is really helping and in a week i have noticed that my anxiety is reduc... See more

Company replied


Company details

  1. #23 of 31 best companies in Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,383)

5,400 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast professional service

Fast professional service. Friendly consultants and hassle free. Thankyou

17 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your feedback! It's great to hear that you experienced fast and professional service, and that our consultants were friendly and helpful. We appreciate you sharing your positive experience.

Rated 5 out of 5 stars

My journey through the alternaleaf…

My journey through the alternaleaf process has been a positive one.
I was provided with all the information i neededto decide weather this was the the right decision for me and im happy with the result

9 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for sharing your positive experience! We're here to support you if you need anything further.

Rated 4 out of 5 stars

The telephone call went very smoothly

The telephone call went very smoothly, just a little delay as I had not sent all my medical notes, I found the questions very thorough and made sure I mentioned any medication I am currently taking. The final phone call was very informative. I had a chance to ask any final questions.

9 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for sharing your positive experience! It's great to know you had the opportunity to ask all your questions and found the final call informative.

Rated 5 out of 5 stars

Brilliant!

Quick and easy, very reassuring and makes you feel confident. 10/10 :)

16 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your feedback! We're delighted to hear that you found the process quick, easy, and reassuring, and that you feel confident. It's great to know our team is making a positive difference.

Rated 5 out of 5 stars

Great and efficient service provided

Great and efficient service provided. Very simple procedure and made to feel at ease.

9 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your feedback! It's great that you found our service efficient and that we were able to make you feel at ease. We appreciate you sharing your positive experience with us.

Rated 4 out of 5 stars

It took a little while to get the 2…

It took a little while to get the 2 appointments necessary for me to be eligible for a prescription but Today my meds arrived and I am very pleased (on time as well).

16 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your feedback! We understand that the initial appointment process can sometimes take a little longer, and we appreciate your patience. We're so pleased to hear that your medication arrived on time and that you are happy with it.

Rated 5 out of 5 stars

It was just a great experience easy to…

It was just a great experience easy to explain whst my problem was and very pleased with the subscription looking forward to seeing and feeling the results. Thanks

7 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for sharing your experience. We look forward to supporting you!

Rated 5 out of 5 stars

Great company

Great company, everything explained clearly, great customer service, would definitely recommend

9 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your feedback, we truly appreciate your recommendation!

Rated 5 out of 5 stars

5 star service so far

5 star service so far. The video calls were straightforward, uploading medical details easy enough and once approved I was ordering and goods delivered within a week.

9 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your wonderful feedback! We're delighted to hear that your video calls were straightforward, and you found the process of uploading medical details easy. We're here to support you if you need any further assistance!

Rated 5 out of 5 stars

After a few complications (down to my…

After a few complications (down to my Dr's) ive my prescription and I can't thank all the guy's at Alternaleaf enough
Brilliant company superb team
Love n respect

16 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your wonderful feedback! Knowing you feel so well supported means everything to us, and we look forward to continuing to support you on your health journey.

Rated 5 out of 5 stars

Great service , wide variety’s of strains

Hey so I am really happy with my choice of using Alternaleaf for my prescription medication , they are really friendly and helpful towards me my medication is always on time , there’s always plenty of stock and if my medication runs out i am notified.
This is my first time using this service and overall I am very happy with how I am updated about stock and deals also I have spoken to them a few times and they always very nice and understanding.
I have used cannabis since a young age and was quite unsure about using this service but I got fed up not getting the quality that I wanted or needed and alternate leaf provide a wide variety of strains and they all good depending on what you need .
Would I recommend alternatleaf Yes .

19 September 2026
Unprompted review
Alternaleaf logo

Reply from Alternaleaf

Thank you for your wonderful feedback! We are so happy to hear that you're pleased with your choice and that our team has been friendly and helpful. Your recommendation means a lot to us!

Rated 5 out of 5 stars

The whole process was pretty…

The whole process was pretty straightforward and the video consultations were very helpful.
I’ve just received my first prescription on time.
The doctors that I spoke made me feel at ease and comfortable about talking about my issues

16 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your wonderful feedback! It's great to know that you felt at ease and comfortable discussing your issues with our doctors. We're here to support you whenever you need us!

Rated 5 out of 5 stars

Very good easy to apply fast with the…

Very good easy to apply fast with the medication delivery to recommend thank you

9 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your feedback! It's great to hear that you found our service easy to use and our delivery fast. We appreciate your recommendation!

Rated 5 out of 5 stars

Overall Excellent Experience

Great communication, good service and easy to use websites from clinic to pharmacy. Staff friendly and welcoming.

9 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for your feedback! We're pleased to hear you had such a positive experience with our service and found our websites easy to use. It's great to know our staff made you feel welcome.

Rated 5 out of 5 stars

It was so simple and easy from start to…

It was so simple and easy from start to finish. Every time you make an order it’s with you the next day

16 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for sharing your experience. It's great to hear that you found the process simple and easy, and that your orders arrive quickly. We appreciate your positive feedback!

Rated 5 out of 5 stars

Best thing I've done

Best thing I've done

9 September 2026
Alternaleaf logo

Reply from Alternaleaf

We are so happy to hear you had such a wonderful experience with us. Thank you for your kind words!

Rated 5 out of 5 stars

Amazing company.

Amazing company.. got my prescription with in 2 weeks.. both my doctors was amazing and easy to talk to.. im more than happy with my experience.

15 September 2026
Alternaleaf logo

Reply from Alternaleaf

Thank you for sharing your positive experience! We're delighted to hear that you're happy with our service and found our doctors amazing and easy to talk to. We appreciate your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look