Alternaleaf Reviews 4,589

Good service, helpful friendly staff, good experience with montu the pharmacy they use, top service, the video appointments are realy good and if you have any questions there always there to help.would definitely recommend.

So helpfull went out of her way to rasure me and answer all my questions nothing was to much .
Thank you so much.
J a hood

Great company with understanding clinicians and doctors. Product is good. Could always be a bit cheaper but that's like anything these days!

Excellent service all round, from initial consultation to appointments and prescriptions and ordering. The whole process is very easy to use and each step is explained thoroughly. All of the staff i have dealt with are well informed and have been extremely helpful. Products are good quality for dry herb vaporising.

Not the greatest. Lack professionalism, communication isn’t clear at all and everything takes so long.

The staff dont even know the rules that they put in about changing products to fit youre budget .IF YOU USE THIS COMPANY REALISE YOU ARE JUST A NUMBER AND THEY JUST TAKE YOURE MONEY .NO CARE .NO MORALS .NO EMPATHY ..REALISE THAT AND ITS OK dont bother asking them for help as you will get a load of nonsense fob offs . If you want stress then use this company

Then they pass youre concern on and you hear nothing again , rotten stuff

Elle was very helpful patient kind knowledgeable and extremely supportive
But above all amazing and professional at all times,,
This company is the best making my life so much easier; pain and stress free
Can’t rate them highly enough
Thank you to EVERYONE at Alternaleaf
Everything you have done and continue to do for me is 100% !

The company Montu that provides the weed is a complete scam! Beware any9ne considering! The don't ever ship out your flower, they take your money and say no refunds until you refuse the delivery but they also never send out your iteam to refuse so they have e scammed me out of my money I can never get back

If I could leave 0 stars I would. BAD FROM THE START

They initially advertised free consultation which compared to all competitors is very persuasive as all others offer pay now refund later scheme. This got me in. And they were very keen to hear from me, 2 weeks after first creating patient portal they had me in for my first consultation. The woman, very very understanding of my mental health illnesses and was very kind patient and explaining every thing I didn’t understand. This is where it all goes wrong.

I am poor. Not rich my any means. I liked the £5 a month subscription as it meant I could pay little and go a. Long way. Not even a day after paying the first month and I’m getting charged the initial consultation fee of £29.00. Don’t have the money so it bounces. 1+1 =2, why did you charge me for 3 when I didnt select this model.

I brush it off as a mistake. 4 weeks till my psychiatrist appointment at this point. A week passes and it’s attempted to take payment again. Usually these thjngs come in pairs. I didn’t think anything of it again, as I clearly didn’t have the money and it bounced.

Another week passes, 2 weeks left till appointment and a third attempt was made. At this point im telling them if u try it again im gonna leave and go to another clinic, I paid for a monthly bill and nothing else has even happened yet. only then was they concerned emough to raise jt to the payment team and stop it for good.

I then get a message to say my patient summary has a discrepancy. Meedications since 2025, no ailment. Asks for full medical details. Before that could even arrive, my new patient summary included the ailment, from 17 April 2026. Agaib another discrepancy as I’ve been in medication for said ailment for way longer. They gloss over this and promise to push my appointment forward. But they wasn’t concerned enough to actually do so and left me ignored till my appointment came up anyway.

Now it’s a week away from my psychiatrist appointment, and Im not gonna lie they clung onto the fact that I said I have times where I feel like I want to harm myself. Because they call me up with a doctor who’s name I can’t pronounce telling me thay they will listen to my phone callls and judge if I had harmed or not - BECAUSE MY WORDS OF “IT WAS HYPOTHETICAL AND I DIDNT ACTUALLY DO IT” wasn’t enough. I assured them I hadn’t done it and if they could consider moving my appointment forward to help me medicate differently if appreciate it. She replied with I will listen back and call you, and Suprise! I Hear back with Nothing.

Now it’s second appointment day, supposed to decide whether I could have my prescription todsy. Annd the last time I checked, im sure I was a human anf not a robot, but beecause someone with mental health issues struggled to get into the phone call before 1:00, and baring in mind the appointment lasts 15 minutes, when I’m knocking on the door of the video call multiples times 3-5 minutes after the appointment should have started, it was the psychiatrist who thought her legal lunch break times weren’t emough anf she didn’t want to take my call with 10 minutes to spare, instead felt the need to get paid for doing NOTHING. Now I know it’s acceptable to have a meeting in ten minutes, because the last review made on 1 star states their same psychiatrist appointment ONLY TOOK THE SAME TEN MINUTES I LEFT ON THE TABLE FOR THIS APPOINTMENT it’s sad to be hit with the reality and confirmation thay im just a number and a customer, im not someone who’s health they take serously, because to assure me a call back on text based customer service helpline, and still not uphold thatt customer, you can shove the whole thing where the sun don’t shine.

Ill be better off buying on the streets, because by the time im a patient, I’d have already been imprisoned for having to rely on other sources to help my mental health stay afloat.

Phone lines non existent, staff lie on text chat, and no one ever cares emough to actually call you back - they will just point ay yku say you self harmed and you have to pay for 3 more months of subscription before your even considered. What a money grab. People have actual illnesses they need assistance with, and for a private insitituation you would expect at least tbe bare minimum - the calll back you was promised! Don’t even begin to type back with a macro stating you don’t have a phone line. The numbers 01283244025

THEY NEVER ANSWER BETWEEN THEIR OPENING HOURS OF 9-5 MONDAY TO FRIDAY -> BUT THEY WILL CALL YOU ONCE EVERY OTHER WEEK AT 8:30AM AND SAY THEY TRIED TO CONTACT YOU

YOU MEAN YOU AVOIDED ME FOR SO LONG AND CALLED AT SUCH AN UNSOCIABLE HOUR EVEN YOUR MOTHER WOULDNT PICK UP THE PHONE TO U.

I don’t have the amount of characters left to describe how bad alternleaf are. If you are an accepted after reading this chat, you should buy a lottery ticket! With odds like that your guaranteed to win!

The service is great and the staff are lovely, however, contacting the customer service line is a serious downfall.

I often have to call to amend my appointment, and find myself sitting by the phone for lengthy periods. The live chat function appears to have the same function, when I’ve connected.

Otherwise, great service but this is a real let down. I had time to write this message as I’ve currently been on hold for 20 minutes, and the 5pm closure time looms.

What made my experience great is the service,attention to my individual needs and attention to detail...
I am truly grateful 🙏

THANKS ALOT ALTERNLEAF!!!!!!! OVER COOKED WEED, REDICULOUS PRICING, STAFF HAVNT GOT A CLUE, MISSERBLE NURSES AND DOCTORS, MADE TO WAIT 7 DAYS FOR MY PRESCRIPTION, AND STILL DONT HAVE IT!?!?!? NO REASONABLE EXCUSE AND NOW YOU HAVE POTENTIALLY RUINED MY HOLIDAY AS NO.MEDS TO TAKE, FIRST HOLIDAY ABROAD IN 15 YEARS.

SPENT HOURS WRITING EMAILS AND GETTING DOCUMENTS TO TRAVEL, FOR WHAT?

TIME WASTERS CAN NOW SUCK ON MY DISCHARGE NOTICE!!!!!!!!!!!!!!!

People do everything for safe lives or make them ease 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻
Understanding gentle

Don’t even bother. Waiting for a call will make you smoke more

Customer service has been excellent. They have been quick to respond to questions and queries.
Everything has run smoothly.

Alternaleaf has been very supportive during my journey following Cancer, my Priscriptions are tailored to my needs after each consultation.

Ok, so I have Ms, ra, audhd and C-Ptsd.
(I cant take medication as I'm allergic to most of it) I can honestly tell you switching from the street stuff was the best thing I ever did. Cost effective, lasts longer and the strains actually help. It's been 6 months and I feel I might even be able to go back to work!!
The pharmacists and docs are super nice and always willing to help you choose the right thing for you. If your thinking about it , don't think, go go go.

So far everything has been great fantastic delivery staff very friendly and extremely helpful can’t fault them

Really poor service from the very start. It was a shame to experience this, as the reviews seemed good and that is why I chose this company.
My initial consultation was in February with a “pharmacist” who appeared to be using a green screen during the video call, which felt very unprofessional. Then, over a month later, I had my consultation with the psychiatrist. It felt rushed, lasted around 10 minutes, and while he was understandably focused on cannabis treatment, there seemed to be little interest in my wider story or existing diagnoses.
He selected two strains for my first prescription and said I would hear back by early the following week. After chasing multiple times and receiving no clear communication, I was then told today that I had been rejected and discharged as a patient. Given the timing, this seemed to happen shortly after I had left a Google review a few days earlier.
I contacted Releaf during the week and the initial contact with them has been much better so far.
Unfortunately, based on my experience with customer service and professionalism, I would not recommend Alternaleaf.