Altery Reviews 90

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Very poor service and every transaction you do is being reviewed and later sent back to the originator, even after you provided proofs. It’s not worth it at all. They hold your money for days before s... See more

Rated 5 out of 5 stars

I never ever had any issue with them. Faster payments are instant. Regulatory checks are made very quick( if necesary) I recive my wages on this account and I use it as a main account. The only minus... See more

Company replied

Rated 5 out of 5 stars

So far this is the best fintech bank we tried for business (we tried many). Best support in banking field I have ever seen. It is like you have a personal banker, but you are just a regular customer.... See more

Rated 5 out of 5 stars

I usually use Altery and my Altery VISA card while travelling, but this time I needed to move money from the UK to the UAE. I received the GBP funds from my husband in the UK to my Altery GBP... See more

Company details

  1. #109 of 117 best companies in Financial Institution

Written by the company

The financial ecosystem for the digital economy: international, multi-currency, money transfers and payments. Streamlined and secure cross-border payments with trusted providers. Bank wires, payouts to bank cards and plenty more throughout 50+ countries and counting.


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

90 reviews

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1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Super useful app for everyday money stuff

Altery is a really good app for managing money day to day. You can send money to other Altery users, and also keep money in different currencies like euros, pounds, and dollars. I like that they give you digital cards which are safer, and you can use them with Apple Pay and Google Pay.

It’s easy to pay by card, do bank transfers, or send money internationally. I’ve used it to send and receive money both in the UK and abroad and it worked great.

Signing up was quick too—just needed my ID and a selfie. Overall, very handy and easy to use!

11 April 2025
Rated 1 out of 5 stars

DO NO PUT ANY MONEY THEY CLOSE ACCOUNT AND RETAIN MONEY FOR DAYS

I never used those type of banking app
But i give a try.
Me and my flatmate was going to rent an house and we swap all money into my account I only use the apps for everyday expenses soon I transfer the misery £800 they stop the account keeping our money for over 3 days. Which means we lost the property we apply for. We sent all
Doc in the same hour soon they ask .
Totally rubbish

1 April 2025
Unprompted review
Altery logo

Reply from Altery

Hi Simone,

Thanks for taking the time to leave a review, we really appreciate it.

We understand how frustrating it can be when something doesn’t go as expected, and we’re sorry for the inconvenience caused. The issue with your payment was resolved on 02/04/2025, and we’re glad you’ve confirmed the funds were received.

Altery is regulated by the Financial Conduct Authority, and to keep things safe and secure for everyone, we sometimes need a bit more information before processing certain payments.

We’re always working to improve, so your feedback means a lot. If there’s anything else we can support you with, just drop us a line at support@altery.com, we’re here to help.

Rated 5 out of 5 stars

I thoroughly enjoy using the Altery…

I thoroughly enjoy using the Altery app, it’s an excellent platform for making faster, SEPA, money remittance and card-to-card transactions. The user interface is intuitive and easy to navigate, offering a seamless experience from start to finish. I feel confident that my funds are safe and secure, and I would absolutely recommend Altery to others without hesitation.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

The App is user friendly and the process to send money is quite straight forward. I haven't encountered any issues so far and it's been a smooth experience overall

29 March 2025
Rated 5 out of 5 stars

I was recommended by my friend with…

I was recommended by my friend with this service when I was looking for options for opening account for transferring money.
Was nice touch to have opportunity to register and have access to my account via Telegram. I can also easily send money to my family via Telegram by creating payment link.
Altery does make my financial transfers experience easier and quick!

1 April 2025
Rated 5 out of 5 stars

Highly recommended

I am very pleased with the service. The onboarding process was really easy. I can easily send money to my family abroad! Highly recommended!!!

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Failed at verification even

Registered and provided original documents: rental agreement, home internet connection agreement. Both documents had my name and address on them.
Verification was ongoing for almost a week and eventually failed. They referred to a vague in meaning paragraph of the ToS.

It's just another shithouse, like pyypl, among others, was.
Don't bother sending them your money. If something goes wrong, you'll die trying to get them back.

Stick to the traditional banking system at all costs.

30 March 2025
Unprompted review
Altery logo

Reply from Altery

Hi there,

We really appreciate you taking the time to share your thoughts – feedback like yours helps us improve.

We’ve reviewed the information provided during your application, and based on that review, we’ve decided not to proceed with opening an account. As a regulated platform, we sometimes have to make these decisions to stay in line with our legal and compliance obligations.

We get this may be disappointing, and we're here if you’d like to talk it through. You can always reach us at support@altery.com.

Rated 5 out of 5 stars

Great card to have as backup

I've had a account for 6 months now and everything works well. I was unable to use my MOnzo card in some stores but I'm able to use Altery everywhere without any issues.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

A bit surprised how simple and…

A bit surprised how simple and straightforward this was to use.

Verification didn’t take long and I did a little trial ‘run’ just to test. Overall, pretty clean interface and looks like a promising service

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Best Digital Banking Experience

I don’t usually write reviews but Altery has given me reasons to write one, first of all I have a 5star cos they’re worth 5 stars, receiving transfers in Altery was as fast as the speed of light, their customer support was top notch, I had a little issue with a payment and to my greatest surprise I got a response from support under 3mins and issue was resolved amicably. I’d make sure more people get to know about Altery cos they’re missing out.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Stay Away / Useless App

Be careful with this company. firstly they will never update your account showing when you receive any payment in it. and they'll restrict your account immediately you have incoming payment and will only ask for unnecessary things, documents, everyday will ask for different information or document, like they purposely toying, delaying and frustrate your life. which after you provide all these , they'll still frustrate your life and keep holding your funds for no reason. weeks gone and they still will not deposit my funds or let me access my funds for weeks, i got so frustrated and asked them to refund/reverse back my payment back to the payment source. I am not here to talk down or comment negatively on altery but to tell the world my true experience with them.
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i am not wasting my time contacting your support because you guyz are useless and corny too. so the way you people protect your customers and ensure the security of their funds. is to wait till they have payment-in their account and after that you begin to frustrate them by not even letting them know of any incoming payment, as well will alert nor credit their funds or letting them know of their incoming funds and when they ask about why no alert or credit in their account, you will block their account and request for unnecessary documents , chat conversations and even when their provide all these, you still will not release their funds. for me you guyz are just fraud and i will never recommend others to have such ugly experience i had with you guyz. i have to plead with you guyz to return money back to sender after waiting 2 weeks or more. people should be careful using altery because to me their more like a fraudulent company and wants to waste your time and collect all your info . many trusted app out there which will not give u a hard time than these fools.

24 January 2025
Unprompted review
Altery logo

Reply from Altery

Hi!
Thank you for sharing your feedback. We take all customer experiences seriously and always strive to provide a seamless and transparent service.

We've looked into your case but haven't been able to locate an account matching the details mentioned in your review. To assist you further, could you please reach out to our support team directly? You can contact us via support@altery.com or via @altery_supportbot on Telegram so we can investigate this properly.

Regarding account security and verification, as a regulated financial institution, we sometimes need to request additional documents to comply with legal and compliance requirements. These measures are in place to protect our customers and ensure the security of funds. However, we always aim to process verifications as quickly as possible.

We’d love the opportunity to resolve this for you. Please do get in touch so we can assist you directly.

Rated 1 out of 5 stars

I just finished the registration and…

I just finished the registration and verification process and my account was immediately closed by 12.1. Is this normal? I didn't even have time to do anything bad and I was immediately accused of all sins. I got the impression that you collect people's data for some unknown reason. I want you to write me the reason why you attached 12.1 to me and then I will change my review.

26 January 2025
Unprompted review
Altery logo

Reply from Altery

Hi Ruslan, thanks for sharing your feedback; it really matters to us and helps us improve our services and products. We get that this must be frustrating. As a regulated financial service, we have to run security and compliance checks during onboarding. If something doesn’t meet our criteria, we might have to restrict access—but we can’t go into details here for privacy reasons.

That said, we’d love to clear things up for you! Just drop us a message at support@altery.com or via @altery_supportbot on Telegram, and we’ll be happy to provide any information we can.

Rated 5 out of 5 stars

My account was verified within 2…

My account was verified within 2 minutes, even though I verified at 2am.

- I have to compliment the design of the app, it looks amazing.
- I haven't tried the payments yet, but they say they are fast.

Great.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Cool design, Telegram integration

Overall, I had a pleasant experience using the app on iOS, and I also discovered the Telegram mini app. It’s convenient for sending payments to friends and contacts. Fair fees and fast transfer speeds.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

Slowest Verification Process

Find better luck if your ID doesn't tie with First and Last name it will take ages to verify your information. the slowest verification process so far I swear to god I have never experienced like this before.

29 August 2024
Unprompted review
Altery logo

Reply from Altery

Hi Moe,
Thank you for sharing this feedback; it really matters to us. We’re sorry for the difficulty you experienced with our verification process. The issue was due to the way your personal data was presented in the document, and we acknowledge that our handling of this caused an unnecessary delay in your onboarding journey. We've since addressed this and are working to improve the process. Our Support team is already in touch and ready to assist with the final steps to complete your verification and get you onboarded swiftly.

Rated 5 out of 5 stars

Fast and highly recommended

I've been using the Altery app for several months, and I highly recommend it.
The interface is user-friendly, transactions are fast, and I particularly I love the "Send to Altery user" feature. It's an excellent app overall!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Great app for making money transfer

I had a hard time opening up an account in other apps and with this one I was able to open account almost immediately. Smooth money transfers and I was able to issue a physical card with sleek design. Good experience!

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Payment App in Telegram

I've recently begun using Altery, the first Telegram app designed for cross-border payments, and I'm thoroughly impressed. The integration with Telegram makes it incredibly convenient and user-friendly, seamlessly blending into my daily communication routine.

1 May 2024
Unprompted review
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