Aluxury® Reviews 

306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, finding them well-made and aesthetically pleasing. People find the diffusers simple to operate, easy to set up, and appreciate the convenience of waterless models, which effectively fill rooms with amazing, strong, and lasting scents. Reviewers frequently highlight the fast delivery, with products arriving well-packed and in excellent condition. However, some customers also noted issues with product performance, mentioning diffusers that broke, did not emit vapor, or failed to effectively fragrance a room. A few other people also felt that the company was unresponsive to inquiries or complaints, or did not adequately address their concerns. Additionally, some customers experienced order discrepancies, such as receiving the wrong size oil, delivery mix-ups, or products with different labels and scents than advertised.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its quality, effectiveness... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

User experience

Customers consistently note positive experiences with user experience, finding the product easy to set up,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple and quick, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really like this but the instructions on how to actually attach the oils are non existent. I spent at least 2 hours doing all kinds of web searches just to learn the correct way to attach it, even the... See more

Rated 5 out of 5 stars

The Nebula diffuser is definitely worth far more than the five stars I can give it on here. The unit itself is very smart and understated and would look good in any room, whatever the decor. It is s... See more

Rated 5 out of 5 stars

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottl... See more

Rated 5 out of 5 stars

Incredible fragranced oils and essential oils... The best I've found and I've been trying various oils for years. Their Nebula waterless diffuser is also amazing, the best scent throw and contro... See more


Company details

  1. Homewares Shop
  2. Flavours, fragrances and aroma Supplier

Written by the company

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

306 reviews

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No recent history of asking for reviews

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Replied to 62% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(306)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic perfume in a diffuser which…

Fantastic perfume in a diffuser which truly mattress the fragrance of black opium which I ordered I can be confident that all other fragrances will be as good the delivery was quick and I shall be ordering many more items from Aluxury

28 March 2026
Unprompted review
Rated 2 out of 5 stars

Unimpressed with customer service & oil arrived different to advertised

As a first time customer I purchased 3 of their essential oils, one of which called “Dark Engima.” On their website both the bottle and description of this had “tobacco, honey, sandalwood and amber.” When I recieved the oil, it was labelled as Dark Enigma but with “nutmeg, spice, orange, patchouli, lily, musk and amber”, which coincidentally were the exact notes for one of their other oil mixes on their website. It smells like the a floral, Christmas scent rather than the tobacco, honey, sandalwood and amber. I’ve reached out to them 4 times (once on social media) to clarify if this is the correct oil, or whether there has been a labelling mix up, or whether they’ve changed their recipe. It’s been around 5 months now and they still haven’t got back to me. I checked before writing this, it appears the oil that coincidentally had the same notes has disappeared from their website, but ‘dark enigma’ is still there. I would like clarification because the oil turned up with a different label and scent than advertised.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

The device is not very good

The device is not very good. It’s quite loud, loud enough to be heard from across the room over the tv. I have used with their own oil and another reputable brand, and both don’t seem fill the room with fragrance. Overall very disappointing.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Original diffuser was not working…

Original diffuser was not working properly when arrived contacted company who kindly and diligently sent out replacement diffuser when back in stock I also ordered spare for myself also
Item is now working well with no issues

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service & products


1st time using Aluxury & what an Amazing service! Ordered on Thursday evening & arrived Saturday! X3 oils arrived in a lovely drawstring bag. Happiness essential oil is delightful. Fresh, strong smell that fills the whole house! This oil is much nicer than a well known brand & I will continue to use Aluxury for my products! Thank you!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Amazing Quality Essential Oils.

Lovely fast delivery. I ordered 3 essential oils (Vanilla, Agarwood and Jasmine) and every one of them had a lovely strong scent. I am especially pleased with the Agarwood and Vanilla!
I was sent a small size of of Vanilla Essential Oil instead of the 100ml one by mistake. When I contacted Aluxury about this, they very swiftly arranged for the correct item to be sent to me and kindly let me keep the one they had already sent to me! Very happy with my shopping experience. Recommend!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous product

The Nebula diffuser is definitely worth far more than the five stars I can give it on here.
The unit itself is very smart and understated and would look good in any room, whatever the decor. It is simple to operate after watching the explanatory video and is virtually silent. The best part is the wonderful fragrance choices which last for ages. The clever design means you can use it in a car's cup holder and enjoy the scent when driving too.
I wouldn't hesitate to recommend the Nebula - I have just bought one each for our three daughters!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift (nebuliser) for a…

Perfect gift (nebuliser) for a mother-to-be. A safe way to add fragrance to your home when the sense of smell is heightened. Looks stylish and minimalist, and blends easily into the environment. The oil lasts longer than expected.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company for diffusers

I’m so pleased that Aluxury sell these spare cartridges. I leave them in my bottles to make changing over fragrance so much easier. I plan on buying more when they are back in stock. I now own 2 of their diffusers and lots of their fragrances.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

very good Product

very good Product, fills the room with fragrance in no time. Also Excellent customer service and very quick response time to an order inquiry. Thank you

3 January 2026
Unprompted review
Rated 5 out of 5 stars

An excellent brand with quality products

After hours of research for a portable diffuser I chose the Aluxury waterless one and am SO pleased I did. Its aesthetically beautiful, easy to use, quiet and works brilliantly! Delivery was super speedy, everything received without any issues and quality of the products excellent. Highly recommend this company, thank you 😊

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good diffuser

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottle would fit because the little tube that goes inside the bottle isn't very flexible but it does work. It is fairly quiet, could be a white noise to someone who is using the oils to promote sleep.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

My go-to Home fragrance store

I have ordered the nebula diffuser as well as quite a few diffuser oils from Aluxury so far.. And nothing has disappointed me. The quality of their products and their customer service are all excellent. I think I have found my go to place for home fragrances! :-)

20 November 2025
Unprompted review

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