Aluxury® Reviews 

306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, finding them well-made and aesthetically pleasing. People find the diffusers simple to operate, easy to set up, and appreciate the convenience of waterless models, which effectively fill rooms with amazing, strong, and lasting scents. Reviewers frequently highlight the fast delivery, with products arriving well-packed and in excellent condition. However, some customers also noted issues with product performance, mentioning diffusers that broke, did not emit vapor, or failed to effectively fragrance a room. A few other people also felt that the company was unresponsive to inquiries or complaints, or did not adequately address their concerns. Additionally, some customers experienced order discrepancies, such as receiving the wrong size oil, delivery mix-ups, or products with different labels and scents than advertised.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its quality, effectiveness... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

User experience

Customers consistently note positive experiences with user experience, finding the product easy to set up,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple and quick, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really like this but the instructions on how to actually attach the oils are non existent. I spent at least 2 hours doing all kinds of web searches just to learn the correct way to attach it, even the... See more

Rated 5 out of 5 stars

The Nebula diffuser is definitely worth far more than the five stars I can give it on here. The unit itself is very smart and understated and would look good in any room, whatever the decor. It is s... See more

Rated 5 out of 5 stars

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottl... See more

Rated 5 out of 5 stars

Incredible fragranced oils and essential oils... The best I've found and I've been trying various oils for years. Their Nebula waterless diffuser is also amazing, the best scent throw and contro... See more


Company details

  1. Homewares Shop
  2. Flavours, fragrances and aroma Supplier

Written by the company

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

306 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(306)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb product

Superb product, easy to use website, looks great and makes my home smell amazing. Communication throughout has been top notch. Will be ordering another one. Highly recommend.

14 November 2025
Unprompted review
Rated 4 out of 5 stars

Really like this but the instructions…

Really like this but the instructions on how to actually attach the oils are non existent. I spent at least 2 hours doing all kinds of web searches just to learn the correct way to attach it, even then I couldn't attach the original essential oil bottle but had to sit and let it drip into the larger bottle supplied with the diffuser. Very, very frustrating when all I wanted to do was attach it and get it up and running. I still don't know how to attach the smaller bottle

1 November 2025
Unprompted review
Rated 5 out of 5 stars

The best nebuliser we've had

An excellent, elegant product that's nicely made and works a treat. The quality, finish and performance of this model is infinitely superior in every respect to the cheap copies that are available in some outlets.

We have an earlier version of this model which has been working for years without fuss and continues to do so.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Had to put 1 star because no star was a…

Had to put 1 star because no star was a option
I received my diffuser a couple of days ago so excited to use this
Then I was putting the 10ml oil in and it wouldn’t connect properly wouldn’t screw on the bottle properly so I put it on and it leaked out every where the whole 10ml I phoned and phoned and they don’t answer so I emailed god knows how many times and they said they DONT call back so I asked them for a qr code to send it back and never heard from them again its actually reduced in price now since buying
Please don’t waste your money because the company will never get back to you if you have issues or a question

16 September 2025
Unprompted review
Aluxury® logo

Reply from Aluxury®

We’re very sorry to hear about your experience with your diffuser. We have replied to your emails several times and shared a video guide showing how to connect the oil bottle correctly, as the inner seal needs to be aligned for a secure fit. Please do check your spam/junk folder in case our responses didn’t come through.

For your convenience, here’s the video guide again: https://aluxury.co.uk/pages/how-to-use-nebula-oil-diffuser. When the seal is in the right position, the diffuser works as intended, something our thousands of customers experience every day.

Also, the diffuser hasn't dropped in price, we just offer our diffuser without an oil now.

That said, if you’re still having trouble, please reply to our email directly so we can resolve this for you as quickly as possible.

Rated 5 out of 5 stars

Amazing!

Great selection, competitive pricing, fast delivery and oil is super quality! What more do you want!!

17 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

Do not buy from here.

I bought a diffuser which broke after less than a year. I contacted customer service because it was within the guarantee and they completely ignored me despite sending evidence that it wasn't working.

Terrible company.

22 August 2025
Unprompted review
Aluxury® logo

Reply from Aluxury®

Hello Claire,

Thank you for your feedback. However, upon looking up your details, we cannot find any email from you.

Please reach out via our contact form on the website, and we'll be more than happy to help you.

Kind regards,
Aluxury

Rated 5 out of 5 stars

AY17813 - preorder

Just purchased my second Nebula Waterless Diffuser …..first one was for the car……this one is for my home.

Love these diffusers……. Received quickly and as described…..you won’t be disappointed

6 August 2025
Unprompted review
Rated 5 out of 5 stars

"Speedy delivery

"Speedy delivery. Lovely solid packaging. Choice of two different sized reeds. The scent is amazing and the product will last ages. Highly recommend this seller for ease of ordering - delivery - packaging and quality.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Nebula diffusers and essential oils

Ordered two nebula diffusers, and several essential oils. All arrived in excellent condition. Packed with care and attention. Makes the house smell lovely. Would buy from this company again.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Love these products!

Love these products!
The essential oil gift packs are perfect for presents. I have now had to get one of each set of my own now too… i couldnt help myself.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Aluxury enough

I cannot recommend Aluxury enough!
Having tried soo many essential oil brands and been highly unsatisfied, i have finally found a brand that do REAL essential oils that are high quality. I order regularly and so do many people i have recommended them to!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

NEBULA WATERLESS DIFFUSER, WHITE

Purchased the Nebula waterless diffuser in white. Received well packed. Looks really stylish, easy to use and works fantastically fragrancing the air in living/dining room. Would repeat purchase. Excellent all round.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Great strong scents

I’ve bought three of the electronic diffusers, powerful enough to fill a large room.
Ive purchased many of the oils which are great and strong smelling. Certainly will continue to purchase from Aluxury.
Looking forward to the new scents being released soon.

12 April 2025
Unprompted review

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