Ambala Reviews 325

lovely product and nice packaging
However we had ordered a click and collect for 11.00 am and when we arrived at 11.15 the order was not ready and they just started fulfilling it.
It would be nice if we could have just collected rather then having to wait around

I made an order online for 4 pieces smallest box which says it includes Motichoor ladoo but, when I collected and opened the boxes there was none they gave old barfi… :(

Unfortunately the order was not delivered on time for the birthday celebration. An email was sent the day before to apologies.
When the order was received one of the three items was not delivered and just had refund on the invoice. This was the first I knew.
And to add insult to injury the refund was not automatically applied but after prompting arrived in my account 2 days later.
As you can imagine I am thoroughly disappointed. Is this something to do with the acquisition of ambala in March 2025? If so they need to get their act together and not rely on the goodwill of what was a great company.

Amazing quality, beautifully packed , always yummy.
Tastes just as when I tried for first time 20 yrs ago .

Easy to order. Delivery on time. Delicious sweets, always consistently great quality.

All in all a great service always. Thanks.

I found negotiating the website a bit difficult

Good, reliable and great taste. Would like them to give customers option to customise the boxes and not have option s that are pre-selected.

Ambala missed delivering my order for Eid. Upon contacting them they are not bothered and passed the buck to the Courier!!

We needed to go and buy all the gifts again at our Local Nafees. If we would have know this would be the outcome why bother ordering online and early from Amabala ?!

They used DPD who did not bring the parcel on the day and send the message that "we were not at home", while we were, DPD did not even ring the door!!

Both Ambala and DPD are seemed not to be bothered about our complaint, and it seems customers DO NOT COUNT!!

Online order was ready on time, staff were very friendly and helpful

I never got my parcel - -after a few weeks and cannot get a hold of anyone at ambala

Ordered on line went to collect little early then time suggested,good read ,perfect service. Staff was very helpful and polite.

Good selection of products, which were all delicious, looked good, well-packaged and presented, ingredients list provided for all products and delivered in good time.

Really great laddoos and friendly service! The ability to preorder online and collect without charge makes it very convenient. The staff in-store were also very friendly and we'll certainly be utilising this service again.

Great next day delivery service

Sweet quality was good but customer service is awful. They did not deliver few items in the order but didn’t refund the money. Despite sending multiple emails they didn’t respond.

Always the methai are very tasty and fresh I will definitely recommend to my family and friends.

Delivered on time and care

I ordered online but was dissapointed with the mitai as they were very very dry and not juicy at all , I gave some to my family as gifts and they all said the same thing - I think it’s best to order from the shop and not online -