The online ordering is good. The website shows lots of choice. The product is excellent and very tasty. I have given 4 stars because did delivery lets the company down in some areas. The order in Norf... See more
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Review summary
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Reviews shaping this summary
I did an online order for collection. Everything was ready on time and good. The only complaint is that I purchased the mixed barfi box and I was given no pista barfi and no chocolate barfi when I ope... See more
Delivery on time, but some of the sweets were squashed although the packaging was intact. Suspect that the damage was done during packaging rather then during delivery.
Although the parcel was delivered on time, we were disappointed to note that due to the poor packaging, there was a leak in the box which took some time to clean!
Company details
- #3 of 3 best companies in Sweets and Dessert Buffet
Written by the company
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Contact info
United Kingdom
- ambala.co.uk
3.9
Great
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Excellent service & food....
20 August 2026
Am in Brighton by the sea and being…
Am in Brighton by the sea and being disabled can't get out as much to find where if at all my local Ambala is..so having my favourite LADOO and pistachio BARFI coming through the post is sheer delight!...looking forward to getting the mixed box variety to order for friends and myself too..thankyou..so much
18 August 2026
Took long time to deliver but packed…
Took long time to deliver but packed well and was fresh.
17 August 2026
Bad service- They gave me the wrong boxes
Sheffield store- I ordered baby girl boxes and husband went in store to collect and they gave him the original boxes without checking my order and i was not happy when i received the order, i called and they expected me to just be happy with it.
5 August 2026
Reply from Ambala
We’re very sorry to hear that the product did not meet your expectations and that you felt it was not fresh.
Thank you for taking the time to share your feedback. We’ll pass this on to the relevant team for review and improvement.
Kind regards,
Ambala Customer Support
Awful experience
Drove 2 hours to re-visit Ambala (Manchester branch) after a Gap of 1 year.
Awful experience 😢 😞 Really feel sad.
Bought 1kg of mix sweets.... looks are deceiving.. So nice to see them but Taste very bad... Not a single sweet was Fresh....
Also bought, Karak chai.. poor taste. 1 cup of chai must have 5 spoonful.of sugar.
This was the last time, I visited them...
16 August 2026
Unprompted review
Reply from Ambala
We’re very sorry to hear that your recent experience at our Manchester branch did not meet your expectations, especially after travelling such a long distance to visit us.
We appreciate you taking the time to share your feedback regarding the mixed sweets and Karak chai. We’ll escalate your comments to the relevant team for review and work towards improving our product quality and service.
We sincerely apologise for the disappointment caused.
Kind regards,
Cake Box Customer Support
Good fast convenient service..
Good fast convenient service..
Customer service was good.
Mithai was good and boxed well.
Great to have this delivery service
3 August 2026
I placed my order five days ago and…
I placed my order five days ago and also paid extra delivery charges so that I could receive it sooner. However, I still haven’t received my order. This is very disappointing and I’m really unhappy with the service.
13 August 2026
Reply from Ambala
Hi Farakh,
We’re very sorry to hear about the delay with your order and understand how disappointing this must be, especially as you paid an additional delivery charge for an earlier delivery.
We sincerely apologise for the inconvenience caused and appreciate your patience. We’ll look into this with the relevant team to understand what has happened.
Kind regards,
Ambala Customer Support
FVH?
Good communication from the seller, the item arrived on time and well packaged. Very pleased with the whole experience.
12 August 2026
Fresh product and fast delivery.
12 August 2026
Absolutely loved the sweets fresh
Absolutely loved the sweets fresh, delicious and perfectly packed. The taste was amazing and the quality was excellent. Delivery was also quick and everything arrived fresh and in perfect condition. Highly recommended.
12 August 2026
Fantastic service and the products are…
Fantastic service and the products are always so fresh!
12 August 2026
Brilliant service
Updated and efficient details of the parcel. Kept notified of any changes.
3 August 2026
Sweets were fresh and tasted wonderful…
Sweets were fresh and tasted wonderful as always and box was packed well
10 August 2026
Easy to place order to collect from a…
Easy to place order to collect from a branch.
An earlier on line order for home delivery had gone lost and was unreliable and thus had to make it order and collect.
Arnav at Harrow branch was very good and helpful.
9 August 2026
Easy to use website,straight forward…
Easy to use website,straight forward transaction and speedy delivery
Would recommend and would use vendor again
6 August 2026
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