Ambient Lounge EU Reviews 

I have no issue with purchases I have made from Ambient Lounge.
However, private messages sent from their social media account are quite disturbing. Message was sent through to the head office but no acknowledgement and no apology was received.
Be very careful of any communication with this company.

The Mod6 was a game-changer! It's roomy and cozy. It's perfect for our movie nights, and I love how it fits seamlessly into our living room. Highly recommended!

Whilst the product does appear to be sturdy, it’s unfortunate they don’t offer a money back guarantee or something similar. I bought this dog bed after extensive research and many good reviews, I thought this was the one. The dog won’t even go near it, we required an XXL as we have big boy, we’ve tried for a few weeks now and nothing, he just won’t use it. I’m now £243 down the drain, which is rather disappointing.

The Butterfly Sofa in outdoor black rock fabric is both practical and good-looking. It's weather-resistant and a nice touch for our patio. Friends keep asking where we got it.

The Mod3 Movie Couch in luscious grey is a solid choice. Comfortable for movie nights, and the color suits our living room well. A practical and stylish pick!

I discovered Ambient Lounge while on the hunt for a cozy chair for an awkward sized small room. I was a bit sceptical to buy furniture with bean bag beads (for various reasons) but after talking to live chat eventually bought a twin couch. The grey linen fabric is beautiful but also surprisingly resilient. Filling was pretty easy with the zip system they provide. Both myself and my partner love it and you wouldn't even know it actually filled with bead because its feels so sturdy. Would definitely recommend.

Not fit for purpose. Incredibly poor return policy. A very, very bad experience with a company that's just not that bothered.
If you buy a 4 seat sofa/lounger, you expect it to function as a 4 seat sofa/lounger as that's what it is pretending to be, but these ones won't. Unless of course you expect it to compress until you are sitting 10 inches off the ground within 3-4 months. The company website seems to think it will take a year, but their special pellets don't last long. The company knows it's a problem and asks you to accept it as normal, even giving you some top up pellets when this happens for the first time, but it will happen again and again over the life of your couch/lounger as you will most likely be using it every day. This will cost you £42 per bag, and the 4 seater will use that up in one top up, which you will probably need to do 3 times a year. Misleading? I think so. Expensive and unreasonable upkeep? I think so.
The company will say it is to be expected as it's "soft furniture" and not a couch/sofa at all, even though it is designed to do the same job. It does not, not even close.
I thought when I bought this, their specially formulated filler was different than regular old foam pellets, and it would work. I was wrong. There are 2 comfort modes; super firm when new/freshly topped up and floppy, sitting near the floor, difficult to stand up, needing to kick and fluff it back up EVERY SINGLE TIME you go to sit on it, after 3-4 months.
The return policy.
You have 2 weeks and it must not be used. That's tricky when it's a 4 seat sofa/lounger. How is 2 weeks, unused going to tell you how bad the filling is or how it will perform 3 months from then? If I was using it outside of it's intended purpose, I would understand a reluctance to refund, but it does not do what it is designed to do. It is not fit for purpose!
Consumer Protection and Trades Description will also be hearing from me as I feel they are getting this wrong.
The customer service team will write you nice, reasonably toned emails BTW, but at the end of the day, you were a fool to have bought a product so unfit for its intended purpose and you should have realized this as soon as it arrived at your door, certainly before the plastic wrap came off.

Quality is amazing, and really good bang for your buck - got a pet bed for my little pup too and he adores it. Visited their Huntingdale showroom and Grant is an absolutely legend in helping out

I am so pleased with my loungers. They are gorgeous and super comfy. They are such a big hit in my home, I never get to sit on them. My children have claimed them for watching movies and gaming. Everyone that comes to our home asks where they are from. I can’t wait to use them in the garden. Great buy!

this is a bad company for customer service. the low life clowns that they use as a courier dpd are even worse. I have waited 3 days and no delivery although it is promised. I am going to take legal advice soonest.

I bought the L shaped sofa ambient lounge claim it was completely my order and not made up from cancelled orders or returns I disagree all components with different shapes and sizes and it looks like a dogs breakfast nothing like what is shown on there website. It’s lumpy bumpy and the most uncomfortable thing to sit on if you try lying down on it is uneven. So between poor customer service plus misleading information on website about comfort design. I have had to cancel all visitors as I would be ashamed to have any visitors attempt to sit on this nasty piece if furniture that I regret deeply in buying false advertising on comfort made to order not in my case.
If this was tested prior to being dispatched there is no way the a reputable company would have allowed the sofa to be dispatched in this way.

The company have removed any way to write comments on both Facebook and Instagram plus members of their own staff have written reviews here on trust pilot which I find rather alarming.

Update 22nd July 2023 They have refused point blank to communicate with me blocked me on Instagram and Facebook they are not a company to be trusted as I have pointed out to them .
UNDER the CONSUMER RIGHTS ACT 2015 which they have violated by not responding or rectifying my issues as the sofa was not as described or fit for purpose they sent me filling to resolve the issues - sign of guilt of failure at there end to sending out damaged items 2 inner sections with holes in no wonder it is not comfortable I am pursuing them via legal means so as well as value of item compensation and legal fees will also apply, so my advice is do not shop with them.

I am in love with my ambient lounge sofa. i ordered a luscious grey mod 6 with their new soluxe filling for my cinema room and it looks amazing! i am so happy with the quality of the fabric and it is a beautiful shape. The best thing about it is you can easily unzip and move around as it is so lightweight! ( Great when sibling don't like each other)
Thanks so much to Sonal for great customer service and helping me choose this product.

I love my ambient lounge bean bags! I have Butterfly Sofas in Sakura Pink and Crimson Vibe in 3yrs now but still look great up til' now! Great fabric! The indoor butterfly sofa really perfect on my bedroom and the outdoor one really nice on my Garden! Great customer service too. Will highly recommend this brand!

Ambient lounge were great to deal with - hats off to Chelsea for her customer service. Got a pair of outdoor Sunbrella fabric Butterfly Sofas (then bought ottomans afterwards). They took their time explaining how to clean and that i can leave outside. They also got them pre-filled for me because i didn't want to fill them myself. Have been brilliant (my neighbors also ended up getting some)

I have had this dog bed just under 2 year when the first cover zip broke xxl dog bed and now the second cover zip has broken. It was bought for my hard working assistance dog. The company have decided either I have broken the zip or my assistance dog has chewed it and offered a poor 20 % off another bed cover why would I want 20 % a cover that won’t last, these beds a aren’t cheap and I would expect it to last. Stay away and buy from someone else Custer service is diabolical!

Got two large cappuccino dog beds for my golden retriever & Australian shep.

They love them! Cozy and easy to clean. Would recommend

Thought I had found the perfect bed for my dog, but which was unfortunately out of stock. So I called to find out when it was likely to be available and was told to email the address on the website.
OK. Did that.
Three days later, no response. Called up and was again told to email in.
I didn't bother
If its this hard to try to SPEND money with them, I can only imagine what aftercare is like. Oh wait! I don't... just need to read the other reviews for this company.
The business should at the very least train their staff to
1. Call potential customers back and
2. Cross or Upsell if what the customer wants isn't available!
So basic.

Purchased an Acoustic sofa and matching ottoman about 2 years ago from Ambient Lounge and I am so please to say they still look amazing from the first day I received them. Easy to fill and assemble.

Received my dog bed order after 3 working days filled already which is very nice! My pooch loves it so much as it's uber soft. I envy him! The staff is very nice. She recommended me the best fabric cover option and suitable bed size for my dog. Great customer service! I recommended it to my friend and he just placed an order too! Very satisfied customer here

This company has the worst customer service. They agreed to partner with us as an influencer and we asked for a medium pet bed for our small dogs. They said ok and then sent us a large pet bed. I asked if this was an accident and they said no and refused to send me the medium size we agreed on. Then they said they wanted to end the partnership and take The bed back. After I asked again to exchange it, they blocked me on Instagram. They didn’t listen to the size I asked for and decided on their own.