I discovered Ambient Lounge while on the hunt for a cozy chair for an awkward sized small room. I was a bit sceptical to buy furniture with bean bag beads (for various reasons) but after talking to l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ambient lounge were great to deal with - hats off to Chelsea for her customer service. Got a pair of outdoor Sunbrella fabric Butterfly Sofas (then bought ottomans afterwards). They took their time ex... See more
Company replied
Whilst the product does appear to be sturdy, it’s unfortunate they don’t offer a money back guarantee or something similar. I bought this dog bed after extensive research and many good reviews, I thou... See more
I love my ambient lounge bean bags! I have Butterfly Sofas in Sakura Pink and Crimson Vibe in 3yrs now but still look great up til' now! Great fabric! The indoor butterfly sofa really perfect on my be... See more
Company replied
Company details
Written by the company
Initially launched in the UK and Australia in 2004 - Ambient Lounge® is now a global brand sold in most developed countries; and focused on industry leadership and continual ground-breaking innovation. Industry leaders agree that Ambient Lounge® bean bags are a paradigm shift in the evolution of bean bags; creating a style used in high profile projects for designer clubs, cafes, penthouses, cinemas and luxury apartments - as well as student dorms and Air BnB housing.
Contact info
4.2
Great
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 year lifespan
I loved the 2 Acoustic Sofa chairs. For the first year and a half they were extremely comfortable. But after 2 years the fabric is pilling very badly, and despite refilling, the chairs are losing their shape and have lost the ability to stay upright. The backs roll backward like a recliner and there is no way to make them comfortable. So disappointing.
12 July 2021
Unprompted review
Too firm or too lumpy
Just received my order and have mixed feelings about it. Overall I think the quality is good and found the fill system pretty straightforward. One zipper wasn’t quite perfect so was a little messy but not bad at all. My biggest issue thus far is the comfort, or lack there of. Initially, I filled to capacity and it’s just too firm like laying on concrete. So I took some beads out and then it was too lumpy and didn’t hold any form. I can’t seem to get it filled so that it’s comfortable and still holds its shape. That’s disappointing. Maybe a memory foam filled lounger would have been better. My kids seem to like them so won’t go unused.
27 January 2021
Unprompted review
Mod 5 was impossible to zip together…
Mod 5 was impossible to zip together when it arrived.
Lady I spoke to explained it was overfilled and posted out a net bag to empty out some of the beans.
I've emptied I've filled.I've emptied I've filled.....can't get it just right.so it's uncomfortable and wish I'd bought something else.wouldn't purchase again.
Contacted them.they emailed back saying I can't return it even though I hadn't asked to return it.no advice on how I can sort it out apart from....from your picture two seem over fillled.
Useless.
Don't be fooled at how easy they make it look to zip the components together or to get the filling just right
15 January 2021
Unprompted review
Awful quality
I purchased the large dog bed from ambient lounge uk.
My dog managed to tear the cover on first use, it tore at the seam and my dog ingested loads of the bean bag filling. Their customer service was awful, refusing to acknowledge that it wasnt faulty (if it could tear on first use it was either terrible quality or faulty) they offered a second bed cover at 50% of price (still £100) and a list of suggestions for dealing with a dog that tries to chew something. Refused point blank to take the bed back or refund me even though it was within their 14 day refund policy, as apparently only items that havent been unpacked/put together or used can be refunded. Dont bother with this company absolutely awful in every way
15 November 2020
Unprompted review
Reply from Ambient Lounge EU
Hi there,
We are sorry to hear about your bad experience. Please understand that the 14-day return policy is only for items, that are still intact and have no signs of use. If the seam was broken, it is indeed a faulty product and would be under our warranty. Then we would be able to accept a return – however, it would need to have arrived at your home this way.
In your case though, you stated that your dog was chewing the dog bed and as a result the seam broke. Although our dog bed is the most durable on the market, some dogs even manage to chew through doors or walls, please understand that we cannot add warranty for something like this.
Your ambient lounge team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.