amb Insurance Reviews 

303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and dedication to providing excellent service. Many appreciate the efficient and responsive customer service, with team members always available to answer questions and provide clear advice. The company is also highly regarded for offering competitive prices and finding suitable coverage that precisely meets individual and business needs. Reviewers consistently highlight the team's deep knowledge, thoroughness, and commitment to understanding client requirements, making the process smooth and reassuring.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as efficient, professional, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's professionalism,... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting competitive and reasonable... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

We were recommended amb by a friend having had issues with our previous insurer. They took the time to get a full overview of our business and company structure to ensure we had all the cover we need... See more

Company replied


Company details

  1. #63 of 177 best companies in Insurance broker
  2. #13 of 39 best companies in Business insurance company
  3. #6 of 19 best companies in Commercial Insurance Company
  4. #37 of 229 best companies in Insurance agency
  5. #9 of 22 best companies in Landlord Insurance Company
  6. #5 of 14 best companies in Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(303)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tailored approach

I'm always wary that brokers just rely on the same old providers without doing proper comparisons but not the case with Sian this year for Landlord insurance. The policy suited my needs, she spotted one important part of the cover that needed adapting for the property, and her communications were efficient and clear. Great service.

5 February 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Sarah for your positive feedback. We will pass your kind words on to Sian.

Rated 5 out of 5 stars

Sian Bevins' quality service

Sian Bevins went the extra mile for me, did her very best to get me a better rate, gave sound advice and always got back to me when she said she would. The ideal client manager, reliable and helpful. Thank you Sian, Paul Stewart

21 January 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Paul for your excellent review. We will pass your kind words on to Sian.

Rated 5 out of 5 stars

As always

As always, AMB are efficient, professional, reliable and friendly.
They always respond quickly if there is a problem.

16 January 2026
amb Insurance logo

Reply from amb Insurance

Thank you Christopher for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

Great Service

Great Service
Always a great service, they ensure that they have a full understanding of your business and the business needs and advise accordingly

15 January 2026
amb Insurance logo

Reply from amb Insurance

Thank you Gina for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH

THE PERSONNEL FRIENDLY TOUCH
I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs are met 100% every time and that the price is always reasonable & for a few pounds more if a claim is required they sort that out. So it’s a no brainer- a full all round professional friendly service every time

12 December 2025
amb Insurance logo

Reply from amb Insurance

Thank you Philip for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

Good value

Good value, easy to deal with and quick to issue documentation

1 January 2026
amb Insurance logo

Reply from amb Insurance

Thank you Roger for your positive feedback.

Rated 5 out of 5 stars

The whole AMB team is always very…

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex the better!

Mark, Andy, Vanessa, Jack and whole team are very professional but also human and good fun at the same time.

1 January 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Alistair for your positive feedback. We will pass your kind words to the team.

Rated 5 out of 5 stars

So impressed with Jack at AMB insurance…

So impressed with Jack at AMB insurance - knowledgeable, responsive, detail orientated and all the things that you really value in an insurance broker. Top rate expereince and highly recommended.

16 December 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Eve for your positive feedback. We will pass your kind words to Jack.

Rated 5 out of 5 stars

Have used AMB for over 15 years and…

Have used AMB for over 15 years and always been happy with the service, great level of service and attention to detail!

27 November 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Elaine for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

Outstanding year after year

AMB have looked after all of our business insurance needs for years now and they have always been exceptional. The level of service and professionalism is they deliver is second to none.

1 December 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Ian for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

Above and beyond

At short notice and staying beyond working hours Izzy ensured that i got my liability insurances pushed through so i could start my new franchise a week sooner than expected. Izzy as been very professional and supportive when sorting previous policies too. Highly recommend using AMB!

12 November 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Oliver for your excellent review. Glad you agree that we keep customer service as our priority. We will pass on your kind words to Izzy.

Rated 5 out of 5 stars

Professional and supportive very stressful…

Andy and the team took a very stressful and complicated insurance claim and supported us through the process from start to end. The client is their focus, securing repairs promptly and ensuring the client is fairly reimbursed is a priority.
Thanks

20 October 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Tony for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

Excellent Customer Service

Sian recently arranged my insurance and I was impressed by friendly, professional service and prompt communication - making the process stress free.

1 October 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Donna for your positive feedback. We will pass your kind words to Sian.

Rated 5 out of 5 stars

AMB - Always the best and prompt service

As always, AMB, have given me the best ad prompt service. The staff always go the extra mile sorting out my car insurance. I can always recommend AMB for all insurance.

17 October 2025
amb Insurance logo

Reply from amb Insurance

Thank you Glenys for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

Having been a loyal customer of amb…

Having been a loyal customer of amb Insurance for over 10 years that loyalty was paid back late last night when we received a letter from the Police saying one of our vans hadn’t any insurance. A clerical error on my behalf. Knowing they would be shut till Monday, I sent a personal message to the owner (not knowing he was in away in Holland) he responded back straight away asking for the van’s details. He instantly sent a message on his company’s WhatsApp and within the hour the van was insured. Amazing service from such an amazing company. Thank you Amb Insurance.

10 October 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Kate for your excellent review. Glad you agree that we keep customer service as our priority. Always on hand to assist.

Rated 5 out of 5 stars

Really knowledgeable and through

Really knowledgeable and through. We feel very confident that we are fully insured and have been given good advice throughout the process.

10 October 2025
amb Insurance logo

Reply from amb Insurance

Thank you Becky for your excellent review.

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