amb Insurance Reviews 

303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and efficient service, often highlighting the staff's dedication and helpfulness in every interaction. People frequently commend the excellent customer service, noting quick response times and a commitment to understanding individual needs to provide tailored advice. Reviewers also appreciate the competitive pricing and the team's dedication to finding suitable insurance options, often saving them time and money. The company is consistently described as reliable, knowledgeable, and thorough, ensuring clients receive comprehensive coverage and sound advice for their specific requirements.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as top-notch, faultless, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for their... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and reasonable pricing for... See more

Response time

Consumers find response times to be positive, with many reporting quick and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

Every renewal, the AMB team visit our facilities to review values and cover, adjust figures so we insure assets correctly. They go to market to obtain competitive quotes and come back with a series... See more


Company details

  1. #63 of 178 best companies in Insurance broker
  2. #13 of 39 best companies in Business insurance company
  3. #6 of 19 best companies in Commercial Insurance Company
  4. #37 of 229 best companies in Insurance agency
  5. #9 of 22 best companies in Landlord Insurance Company
  6. #5 of 14 best companies in Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(303)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

I use AMB for insurance on all my probate properties. They are very supportive of my clients, quick to reply and always come up with affordable costs. Highly recommend.

29 September 2025
amb Insurance logo

Reply from amb Insurance

Thank you Jen for your positive feedback.

Rated 5 out of 5 stars

Insurance

AMB gave us great service when renewing our business insurances.

8 October 2025
amb Insurance logo

Reply from amb Insurance

Thank you Jim for your excellent review.

Rated 5 out of 5 stars

Unrivalled service

We have used AMB year on year for all of our companies insurance requirements. Their team understands our needs, work types and cover needed. Offering competitive prices and unrivalled service.

1 October 2025
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Reply from amb Insurance

Thank you Alec for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

GREAT SERVICE

GOOD FAST SERVICE.

8 August 2025
amb Insurance logo

Reply from amb Insurance

Thank you John for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

Business and Vehicle Insurance

I recently worked with AMB Insurance to renew both the business and vehicle insurance policies, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth, professional, and reassuring.

The team at AMB Insurance demonstrated a deep understanding of my needs and provided tailored advice that made the renewal process feel effortless. They were proactive in communicating updates, transparent about coverage options, and took the time to ensure we was getting the best value without compromising on protection.

What stood out most was their commitment to customer service. Every interaction was friendly, knowledgeable, and efficient. It’s clear that AMB Insurance prioritizes building long-term relationships with their clients, and that trust and reliability are at the heart of their approach.

We highly recommend AMB Insurance to any business owner or individual looking for comprehensive coverage and a team that truly cares. Thank you for making insurance renewal a positive and stress-free experience!

8 August 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Michelle for your excellent review. Glad you agree that we keep customer service as our priority.

Rated 5 out of 5 stars

I contacted AMB as our company…

I contacted AMB as our company insurance was due for renewal and I can genuinely say that every stage of the process, from the initial enquiry to the quotation, was handled professionally and expertly by the team from AMB. A particular mention has to go to Vanessa who worked extremely hard and diligently to gain the relevant information required and guide me through the business insurance process to help me avoid any pitfalls. A genuine thank you to all for your patience and hard work, you were great.

31 July 2025
Unprompted review
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Reply from amb Insurance

Thank you so much for your wonderful feedback. It's great to hear the process felt smooth and professional, and I’ll be sure to pass your kind words on to Vanessa and the team. We really appreciate your trust in us.

Rated 5 out of 5 stars

Just wanted to drop a note to say how…

Just wanted to drop a note to say how impressed i was with Vanessa and the AMB team. Vanessa solved my issue in no time and made sure i was happy every step of the way. Keep up the fantastic work!"

3 July 2025
Unprompted review
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Reply from amb Insurance

Thanks Andrew for your positive feedback. We will pass Vanessa your kind words.

Rated 4 out of 5 stars

Happy

Been with AMB insurance for several years now and they have always pushed to do the best deal on my Motor trade policy. Lesley is new to the company this year and are very happy with her profession service .
Thanks
Neils Tyres Limited

6 June 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your positive feedback.

Rated 5 out of 5 stars

AMB are Professional and Polite

AMB are Professional and Polite, Customer Service and Aftersales exceptional. I would highly recommend, they always go above and beyond. Thanks to all the Team at AMB.
Nina Smith.

1 May 2025
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your wonderful feedback, Nina!

Rated 5 out of 5 stars

Efficient and attentive

Efficient and attentive - the team at AMB helped me out. Can’t recommend them enough!

1 May 2025
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave us a 5-star review!

Rated 5 out of 5 stars

Local company…

I chose to move our insurances back to AMB as they are local. So many local brokers are being swallowed up by National companies which takes away the personal touch. Local people have local knowledge which makes explaining your needs be it business or personal easier for them to understand. Lesley and Sian have kept to their word and returned calls and provided information in a timely manner.

31 March 2025
Unprompted review
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Reply from amb Insurance

Thank you for taking the time to leave your wonderful review, Janet. It means a lot. We love to support local businesses.

Rated 5 out of 5 stars

Personal professional service

Working with Sian has reduced the insurance on our rental properties by a considerable amount. This is proper old fashioned business practice, dealing with the same person,building a relationship and getting good deals.

13 March 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your five star review! Your kind words will be passed on to Sian.

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