American Candy Stores - UK International Stores Reviews 

419
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders were never dispatched or received, despite payments being processed. People frequently experienced a complete lack of communication, with emails going unanswered or receiving only automated, generic responses. Reviewers also found that the provided phone numbers did not work, and social media channels were unresponsive or non-existent, making it impossible to contact anyone directly. Many individuals had to resort to contacting their banks or payment providers to dispute transactions and secure refunds, as the company did not process these requests. Some people also felt that the company was taking money without delivering products. However, some customers mentioned having positive experiences with previous orders, with items arriving on time and without issues.

What people talk about most

Order

Reviewers highlight negative aspects of order experiences, with many reporting that orders placed weeks or... See more

Response time

Customers express significant dissatisfaction with response times, frequently reporting no response to emails... See more

Customer communications

Clients share negative opinions on contact, with many reporting an inability to reach the company through... See more

Payment

Consumers report significant dissatisfaction with the payment process, frequently stating that their money... See more

Refund

People report significant dissatisfaction with the refund process, often stating that they never received... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order in Sept on 48hr delivery, chased multiple times since with automated reply only saying 'please be patient', which feels dismissive and rude given it was meant to be delivered in 2 day... See more

Rated 1 out of 5 stars

Very poor, they basically take your money and don’t send out the goods! Reported them to Action Fraud, Suffolk Police, Facebook, The Shop App and every other place that these charlatans advertise o... See more

Rated 1 out of 5 stars

I believe this is a fake site. I never received my order their site says 2 days delivery,that was 2 weeks ago. Automated responses to my emails, phone number doesn't work and social media sites don't... See more

Rated 1 out of 5 stars

UPDATED: Received a full refund when I raised a dispute with my bank and trading standards are taking my case forward. Would give 0 stars if I could! Like everyone else, I made an order with them t... See more


Company details

  1. #37 of 37 best companies in Sweet shop
  2. #55 of 55 best companies in Confectionery

Written by the company

Welcome to American Candy Stores, one of the largest online retailers of American sweets, drinks, chocolates, sodas and groceries. All our stock is held in UK and we ship across UK. Receive your order within 1-2 working days.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

419 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(419)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THIS COMPANY IS A SCAM!

THIS COMPANY IS A SCAM!

You have been warned. Paid for my order on 20th September 2025 with 48 hour shipping. It is now the 27th October 2025, no goods received, no reply to my emails, now their website is offline.

Literally the worst company I have ever dealt with.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

This is a total scam!

This is a total scam!! I ordered a month ago and they have not shipped. They stole £37.37 from me and I cannot speak to a human or get a reply from them. Do not order!!!!

25 October 2025
Unprompted review
Rated 1 out of 5 stars

The same as everyone else here!

Placed an order on the 14th October, and still have not received an email saying its been dispatched. I emailed and judt got an auto response saying they have a backlog of orders. But it seems like I will not get this order

14 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY. YOU WILL NOT RECEIVE ANYTHING. BACK LOG OF ORDER EMAILS ARE AUTOMATED RESPONSES. GET YA BANK TO REFUND

Do not buy from this company.
I haven't spoken to one person who has actually received any product from this company
I have reported them to trading standards as is a joke the amount of people having to get refunds thru there bank because of this so called company. I sent an email of complaint to them and they replied with sending out orders. I didn't evan email about an order so just shows they don't read them and have an automated reply. Please please please avoid

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

**UPDATE**

THEY NOW HAVE THE AUDACITY TO CHALLENGE MY BANK FOR MY REFUND CLAIM UNDER THE CHARGE BACK SCHEME!!!

STILL NOT RECEIVED ORDER, so good luck in trying to BS your way into convincing them it's been despatched and delivered on a supposed 48 Hr Tracking Service without any evidence. The lengths to which some people will stoop to earn a living. Shame on you!

Took my money for a 48 hour delivery and nothing ever turned up. No way to contact the company other than by email which just generates automated, fob off responses. Thankfully the website is now 'closed for a refresh' (probably meaning they've done a runner) so at least nobody else can get scammed. Judging by the amount of poor reviews, these crooks have obviously made enough to enjoy an early retirement.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Non delivery of goods

Paid for goods on the 3rd of September from this scam company and despite countless bounce back emails from them saying they would send the goods I've received nothing, took it up with my bank and got a refund on what I paid.

Avoid these thieves at all costs, I suspect their 65% off code was a honey trap to entice people.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Like many other reviews I ordered over…

Like many other reviews I ordered over a month ago only to receive nothing and no communication.
I’ve ordered from here before and had absolutely no issues whatsoever so ever so not sure what’s gone so wrong here.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Ordered 3 weeks ago, nothing received. Automated response to my query, website taken down, phone number seems fake. DO NOT ORDER FROM THEM!

1 October 2025
Unprompted review
Rated 1 out of 5 stars

*SCAMMERS*

*SCAMMERS*

Fraudulent POS I’m sure one day karma will catch up with them, people who run companies like this don’t last long, law of averages. Save your money, effort and time. SWERVE👍🏻

7 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!! Placed an order and received no confirmation. Money was taken. Emailed and got an automated response. Emailed again a week later and same response. Website is also removed now

20 October 2025
Unprompted review
Rated 1 out of 5 stars

STILL NOT RECEIVD My ORDER

Do not buy from this company!!!!
They take your money then dont send out your order and do not reply to emails. Been waiting 5 weeks for my order which was a gift. It now appears they have taken there website down!!!!

19 September 2025
Unprompted review

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