American Candy Stores - UK International Stores Reviews 

419
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders were never dispatched or received, despite payments being processed. People frequently experienced a complete lack of communication, with emails going unanswered or receiving only automated, generic responses. Reviewers also found that the provided phone numbers did not work, and social media channels were unresponsive or non-existent, making it impossible to contact anyone directly. Many individuals had to resort to contacting their banks or payment providers to dispute transactions and secure refunds, as the company did not process these requests. Some people also felt that the company was taking money without delivering products. However, some customers mentioned having positive experiences with previous orders, with items arriving on time and without issues.

What people talk about most

Order

Reviewers highlight negative aspects of order experiences, with many reporting that orders placed weeks or... See more

Response time

Customers express significant dissatisfaction with response times, frequently reporting no response to emails... See more

Customer communications

Clients share negative opinions on contact, with many reporting an inability to reach the company through... See more

Payment

Consumers report significant dissatisfaction with the payment process, frequently stating that their money... See more

Refund

People report significant dissatisfaction with the refund process, often stating that they never received... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order in Sept on 48hr delivery, chased multiple times since with automated reply only saying 'please be patient', which feels dismissive and rude given it was meant to be delivered in 2 day... See more

Rated 1 out of 5 stars

Very poor, they basically take your money and don’t send out the goods! Reported them to Action Fraud, Suffolk Police, Facebook, The Shop App and every other place that these charlatans advertise o... See more

Rated 1 out of 5 stars

I believe this is a fake site. I never received my order their site says 2 days delivery,that was 2 weeks ago. Automated responses to my emails, phone number doesn't work and social media sites don't... See more

Rated 1 out of 5 stars

UPDATED: Received a full refund when I raised a dispute with my bank and trading standards are taking my case forward. Would give 0 stars if I could! Like everyone else, I made an order with them t... See more


Company details

  1. #37 of 37 best companies in Sweet shop
  2. #55 of 55 best companies in Confectionery

Written by the company

Welcome to American Candy Stores, one of the largest online retailers of American sweets, drinks, chocolates, sodas and groceries. All our stock is held in UK and we ship across UK. Receive your order within 1-2 working days.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(419)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m only writing this to try and stop…

I’m only writing this to try and stop others from getting scammed, like everyone else on here, I paid my money and received nothing, I normally read reviews before ordering from a company that I’ve not used before, but as it was not a lot of money I didn’t bother. I’ve managed to claim it back through my bank even though I paid with debit card.

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent

Fraudulent. They don’t ship. Emailed 3 times over many months now and they did respond twice saying they’d ship and never did. Opened a fraud case as luckily my bank account allowed. Lots of dodgey company house activity too if you check it out. Do not ever think about buying from this website. They take orders then never do anything from there. Have no idea how this is still ongoing and being allowed?! Police are being involved

6 September 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE! NON DELIVERY!

DO NOT ORDER FROM THIS COMPANY! I ordered a month ago and have still not received my order. I have tried to contact them twice and received only automated responses. You will not get your order and they will steal your money. I am now taking this up with my bank.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Echoing other reviews.

Echoing other reviews.
**COMPLETE SCAM COMPANY **
Take your money and never ship your items.
Don’t respond to messages.
I had to contact my bank to get my money back. I hope they get shut down and everyone gets refunded.

Owner is clearly a complete money laundering POS

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Non delivery - no goods - out of pocket

I placed an order almost two months ago and still haven't received the goods. Email "replies" are auto-generated saying they've shipped out a huge backlog of goods. Landline number doesn't work.
Now the website says they'll be back soon.
**AVOID AT ALL COSTS**DON'T BOTHER!!***

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Totally fake

Totally fake Same automated system and others having same issue, payments took but no goods no website no nothing phone number doesn't work
Seems that scamming isn't just a thing

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Conmen

I placed an order at the beginning of September and still have not received my order. Are these people conmen just out to take your money

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Bought snacks 8th Sept, emailed for updates 10th and 29th Sept, automated responses each time, no goods received. Total scam. Have disputed this transaction with my credit card.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Waiting over a month

Waiting over a month, sent 3 emails to all be replied with " thank you for your order.

We have shipped out a large number of back orders, please be patient.

We are trying our best to get all orders out"

Paid for 24hr delivery. Waste of ober £150 that paypal are chasing to get back!

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Took my money nothing received

Ordered on 18th August nothing received despite taking my money. No way to follow up as set response is sent every time I have followed up. Will never use again.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Keep away. As much use as a chocolate teapot. They do not have any stock and will steal your money.

I so wish I had seen the reviews before I made my order. I completed an order and paid £23.79 3 weeks ago. I have sent this soft company over 5 emails asking for updates. All you get is the same stock reply every time, stating that they have just made a back log order and to be patient.

After 3 weeks k have had enough and just managed to get my bank to dispute the transaction and give me a full refund.

The is on-line shop is a complete farce, operated by a load of useless tractor boys. I would suggest that if you have made an order to ring your bank immediately and get a refund before they can get their dirty little webbed fingers on your money and not send you anything.

Chocolate teapot comes to mind.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Stealing money!!!!!

Kicking myself for not coming here first. The company appeared at the top of google results and all looked above board. Clearly not. Have raised with my bank

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunate downfall

Years ago , i used to order from this company a lot as a business . I was very disappointed placing an order recently (more than 3 weeks ago) for it not to turn up and no updates on shipment . They send out an automated email . Their phone number is out of use . No way you can claim a refund from them . A lot of people have reported to action fraud . I raised a dispute with my bank I suggest you do the same .

10 October 2025
Unprompted review

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