Placed an order in Sept on 48hr delivery, chased multiple times since with automated reply only saying 'please be patient', which feels dismissive and rude given it was meant to be delivered in 2 day... See more
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Company details
- #37 of 37 best companies in Sweet shop
- #55 of 55 best companies in Confectionery
Written by the company
Welcome to American Candy Stores, one of the largest online retailers of American sweets, drinks, chocolates, sodas and groceries. All our stock is held in UK and we ship across UK. Receive your order within 1-2 working days.
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I’m only writing this to try and stop…
I’m only writing this to try and stop others from getting scammed, like everyone else on here, I paid my money and received nothing, I normally read reviews before ordering from a company that I’ve not used before, but as it was not a lot of money I didn’t bother. I’ve managed to claim it back through my bank even though I paid with debit card.
Fraudulent
Fraudulent. They don’t ship. Emailed 3 times over many months now and they did respond twice saying they’d ship and never did. Opened a fraud case as luckily my bank account allowed. Lots of dodgey company house activity too if you check it out. Do not ever think about buying from this website. They take orders then never do anything from there. Have no idea how this is still ongoing and being allowed?! Police are being involved
BUYER BEWARE! NON DELIVERY!
DO NOT ORDER FROM THIS COMPANY! I ordered a month ago and have still not received my order. I have tried to contact them twice and received only automated responses. You will not get your order and they will steal your money. I am now taking this up with my bank.
Echoing other reviews.
Echoing other reviews.
**COMPLETE SCAM COMPANY **
Take your money and never ship your items.
Don’t respond to messages.
I had to contact my bank to get my money back. I hope they get shut down and everyone gets refunded.
Owner is clearly a complete money laundering POS
Non delivery - no goods - out of pocket
I placed an order almost two months ago and still haven't received the goods. Email "replies" are auto-generated saying they've shipped out a huge backlog of goods. Landline number doesn't work.
Now the website says they'll be back soon.
**AVOID AT ALL COSTS**DON'T BOTHER!!***
SCAM - AVOID & REPORT 🚨
SCAM. Lost £30, I’ve had to contact my bank and they’re not much of a help tbh.
Totally fake
Totally fake Same automated system and others having same issue, payments took but no goods no website no nothing phone number doesn't work
Seems that scamming isn't just a thing
Should always read the reviews first!
Should always read the reviews first!! Basically you’ll never see your order!! Never use!!
Conmen
I placed an order at the beginning of September and still have not received my order. Are these people conmen just out to take your money
Scam
Bought snacks 8th Sept, emailed for updates 10th and 29th Sept, automated responses each time, no goods received. Total scam. Have disputed this transaction with my credit card.
Waiting over a month
Waiting over a month, sent 3 emails to all be replied with " thank you for your order.
We have shipped out a large number of back orders, please be patient.
We are trying our best to get all orders out"
Paid for 24hr delivery. Waste of ober £150 that paypal are chasing to get back!
Took my money nothing received
Ordered on 18th August nothing received despite taking my money. No way to follow up as set response is sent every time I have followed up. Will never use again.
Keep away. As much use as a chocolate teapot. They do not have any stock and will steal your money.
I so wish I had seen the reviews before I made my order. I completed an order and paid £23.79 3 weeks ago. I have sent this soft company over 5 emails asking for updates. All you get is the same stock reply every time, stating that they have just made a back log order and to be patient.
After 3 weeks k have had enough and just managed to get my bank to dispute the transaction and give me a full refund.
The is on-line shop is a complete farce, operated by a load of useless tractor boys. I would suggest that if you have made an order to ring your bank immediately and get a refund before they can get their dirty little webbed fingers on your money and not send you anything.
Chocolate teapot comes to mind.
Stealing money!!!!!
Kicking myself for not coming here first. The company appeared at the top of google results and all looked above board. Clearly not. Have raised with my bank
Takes your money, doesn’t send order
Takes your money, does not dispatch goods. Emails are just auto reply’s.
I have raised a fraud case with my bank
AVOID AVOID
WISH I READ THE REVIEWS ORDERED OVER 2…
WISH I READ THE REVIEWS ORDERED OVER 2 WEEKS AGO AND STILL NO ORDER -
Emailed them and just the same generic reply that they have a backlog and to be patient . .
No excuse
They take money and don't ship orders
They take money and don't ship orders!
Now having to wait a week before I can request a refund through my bank.
Do NOT order from here!
Unfortunate downfall
Years ago , i used to order from this company a lot as a business . I was very disappointed placing an order recently (more than 3 weeks ago) for it not to turn up and no updates on shipment . They send out an automated email . Their phone number is out of use . No way you can claim a refund from them . A lot of people have reported to action fraud . I raised a dispute with my bank I suggest you do the same .
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