Let the buyer beware I had an extremely disappointing experience with American Carpet, primarily due to the salesperson who handled my order. I selected a specific type of wood plank from their... See more
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Was surprised it would be 1.5 months before an installation date could be confirmed, yet they were holding a 50% payment. Was provided a standby option, in which within 24hrs could possibly get an... See more
Company replied
Yama has always provided us with awesome customer service. From unusual color requirements to last minute requests, he has always been there to help us with a smile. Can't find this support or assista... See more
Company replied
I am still trying to work out the problems with Tom Berger. I'm not sure he knows what he is doing so we need to place a second order. He doesn't seem to care. I demanded today that he speak to the ti... See more
Company replied
Company details
Information provided by various external sources
In Honolulu look to us for one of the largest selections of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more — and you'll always find the best products and great savings ...every day.
Contact info
302 Sand Island Access Road, 96819, Honolulu, HI, United States
- 8886106556
- americancarpetonehonolulu.com
1.3
Bad
63 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great experience!
Thanks to Geary and the guys at American Carpet One for wonderful service. We're extremely happy with our new flooring.
15 September 2016
Unprompted review
Reply from American Carpet One Floor & Home
We are glad to hear that you had a wonderful experience with us! Enjoy your new flooring!
Painless Installation
Jenni was pleasant to deal with. From initial visit to store to final installation. Team showed up when advertised and with in no time it seemed the job was done.
12 September 2016
Unprompted review
Reply from American Carpet One Floor & Home
Hi John! We are glad to hear that the process went smoothly! We hope you consider working with us in the future as well!
American Carpet One provides a full range of carpeting to meet my needs and exceptional customer-oriented staff.
I'm glad I decided to go to American Carpet One for my carpeting needs. The sales representative was friendly, knowledgeable, and patient as he helped me zero in on exactly what type of carpeting I wanted. He knew his stock well, gave sound advice and suggestions and never rushed me as I looked at and tried out all the various carpet samples I was interested in until I made my final decision. He thoroughly explained every step involved in recarpeting my home, what type of rug cleaners should and should not be used, and how the carpet warranty worked. He also accommodated my family regarding our monetary budget and the specific dates we had in mind for the carpet installation. The sales rep also scheduled a date to confirm floor space measurements, and scheduled a second measuring session at no additional cost when one room's measurements needed reconfirming.
We are thoroughly satisfied and happy with our American Carpet One experience so far and are looking forward to our recarpeting event!
7 September 2016
Unprompted review
Reply from American Carpet One Floor & Home
Hi Joan! Thank you so much for sharing your experience with us! We are glad that our team was able to assist you with your flooring needs! We look forward to working with you in the future!
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