American Tall Reviews 336

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the products, highlighting that the clothing fits well for taller individuals, with appropriate lengths in sleeves, inseams, and torsos without being baggy. Many also praise the quality of the materials, noting that items are well-made, comfortable, and durable, holding up beautifully after multiple washes. Reviewers appreciate the variety of styles and colors available, which is often a challenge for tall fashion. However, some people mentioned significant issues with delivery services, reporting that orders can take a week or more to ship, with some packages being lost or experiencing extended delays. There is also dissatisfaction regarding customer service, with many finding the support system unhelpful, often relying on bots that do not resolve issues, and experiencing slow response times. Additionally, some customers noted inconsistencies in product sizing and quality over time, and issues with return policies, particularly concerning unexpected shipping fees for returns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers appreciating the quality and fit of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the well-made products, excellent... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as lost orders,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Delivery service

Users describe negative interactions with delivery service, with many reporting significant delays and issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company is great. Quality clothing. Purchases are for my 20 year old son. 6’5 150# long and lean. Still figuring out sizing and company was great about returns/exchanges. Only complaint, multiple item... See more

Company replied

Rated 4 out of 5 stars

Proud string-bean here (6’6”, 190lbs), new to AT at age 52. Your catalog makes me feel old, but I’m appreciating size M extra-long in athletic pants and long-sleeved crew necks. I’ve never had the lux... See more

Company replied

Rated 3 out of 5 stars

I was excited to order something with the word “American” in it since I’m excited about supporting American made stuff. My things arrived with labels saying “made in China”. That was sad to me. In a... See more

Company replied

Rated 5 out of 5 stars

My wardrobe is so much better now that I've found American Tall!! The items are wonderful, and everything fits. The only 'room for improvement' would be the robe - it's super comfy BUT it's extremely... See more

Company replied


Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Ladies' clothes shop

Written by the company

American Tall makes quality clothing for tall men from 6'0" to 7'1" and tall women from 5'9" to 6'6". Designed thoughtfully and engineered proportionately to ensure the best fit possible. A family business since 2015, and now a leading brand in the tall community worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

336 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am a 6'1

I am a 6'1, 150lb, 42 year-old woman, for all of my life I have struggled to find clothing that fits my body. I have very long arms and legs and as a previous athlete and now mom of 4, my body has gone through many different stages. I first found American Tall during the fall 2023 and decided to order just one long sleeve shirt and sweat pants. I was SHOCKED! The extra long sleeves were almost too long and the pants went over my feet, and I wasn't swimming in them, they were fitted and cute! I was sold! For the first time in my life I had clothes that felt like they were made for my, tall, skinny, body. Since then I have ordered many shirts, pants, rompers, dresses, sweaters, socks, workout clothes, it has become the only place I buy clothes from. I have ordered a couple things that didn't fit the way I wanted them too, and I was able to easily return them and order new items. They frequently have deals and discounts which is wonderful, I just took advantage of a 25% off deal and my new outfits will be coming in a few days! This company is amazing all the way from the business/customer service to the products themselves. I am so glad I found them and can't wait to buy clothes for my kids. None of my children will have to spend years wearing clothes that don't fit their tall bodies, like I did. Thank you so much American Tall!!!

15 May 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much for your kind words! We’re incredibly happy to hear how well our clothes fit and how much they’ve meant to you. It’s stories like yours that truly inspire us. We’re honored to be part of your journey—and we can’t wait to outfit your kids too! Thanks for being a part of the American Tall family.

Rated 5 out of 5 stars

I am so glad I found American Tall

I am so glad I found American Tall. I have searched for years for clothes that look nice and fit well. I have a few pieces from them now and I have been very satisfied with quality for all of them besides one and the team was happy to hear my feedback to improve on that specific design in the future.

17 May 2025
Unprompted review
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Reply from American Tall

Thank you so much! We’re thrilled to hear you’ve been happy with the fit and quality. Your feedback means a lot to us, and we truly appreciate you helping us improve. So glad you found us!

Rated 3 out of 5 stars

I ordered some shirts after triple…

I ordered some shirts after triple checking whether there would be any issues with customs. They had highlighted on multiple pages that the deliveries in North America are not subject to any additional fees, only potentially some local tax. Lo and behold, the parcel arrives in us and the price for customs is more than 200% of the price I paid.
I tried contacting customer service- online chat was useless and they don’t even have anybody monitor it. I sent an email as well- no reply. I’ve reached out to my CC company and arranged for a refund. I suggest steer away from this scam.

Update 05/15/25:
They replied to my email stating that they can reship it or issue a refund. Could be because I refused the delivery, or because my CC company has begun the process of dispute. Either way, I suggest avoiding until they sort out their customer service and duties.
Update 6/18/25:
I finally received all of my money back. Nadia has been helping me out through the whole process (which was lengthy and complicated, apparently due to the fact that I started the dispute through my CC provider and the fact that they carry out their transactions through Shopify).
I’ve decided to change my rating as it definitely is a legit website, and I believe that it was a one-off accident due to the current political climate. I’m not sure if I will risk buying stuff from them again, potentially one they have things figured out.

13 May 2025
Unprompted review
American Tall logo

Reply from American Tall

We’re very sorry to hear about your experience—this must have been incredibly frustrating. We can confirm that customers in North America are not typically required to pay duties or additional fees. Unfortunately, due to a sudden change in tariff regulations, duties were incorrectly applied to a few orders, including yours. This was beyond our control, and we’ve been actively working with our carrier to get the charges removed.

We can see that our team is now in touch with you via email to resolve the issue. We also apologize for the delayed response—our support team usually replies within two business days, but a recent surge in inquiries has caused some delays. We truly appreciate your patience and remain committed to resolving this for you.

Rated 5 out of 5 stars

Perfect for the long legged folks like me!

I absolutely love being able to order all different kinds of pants that are actually long enough! It's truly amazing! So many options and I have loved everything I've ordered--pajamas, sweats, lounge pants, jeans, slacks, shirts...
American Tall's shipping process is smooth and quick (even though I live in Asia!), and I have had a great experience with multiple orders this year.

16 May 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much! We're so glad you like our product offerings and fits - we take pride in that. Please let our customer experience team know if you ever have questions!

Rated 1 out of 5 stars

I placed order 3 weeks ago and nothing…

I placed order 3 weeks ago and nothing tried contacting and very difficult no telephone only automated response. I think I have been scammed!!!

27 April 2025
Unprompted review
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Reply from American Tall

We’re truly sorry for the delay—your shipment has been held up due to border congestion. Our team is working hard to get it delivered to you as soon as possible. In the meantime, I can see that our support team has reached out to you with a resolution. Please check your Facebook Messenger—we hope it works for you. To help avoid this in the future, we’re moving inventory of your favorite style to our U.S. warehouse so you’ll receive your orders much faster. We hope you’ll give us another chance.

Rated 4 out of 5 stars

They provide clothes that actually fit…

They provide clothes that actually fit us tall men. The ones that 6”5 or better!! I just need to get my orders faster. 2 weeks is to long

13 May 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much! We’re glad to hear you love our fits. We’re really sorry for the delay with your order — it was a temporary issue due to border congestion. Our deliveries are usually much faster. To help prevent this in the future, we're moving inventory of your favorite style to our U.S. warehouse so you’ll receive your orders more quickly going forward.

Rated 1 out of 5 stars

04/28/25 Order Not Received

Ordered from them on 04/28/25. Contacted them on 05/06/25 after not seeing any movement on my order. They said they were behind. Contacted them again on 05/12/25 asking for a refund after seeing that a shipping label had been created on 05/06/25 and not seeing anything change. I was told the order was filled and they couldn't provide a refund. POOR Customer Service not offering any type of alternative solution and just suggested I go through the process of returning the items when I get them in no defined timeframe (maybe next week, maybe next month). I needed one of the items by 05/15/25 for an event. Ordered in more than enough time for the item to arrive.

12 May 2025
Unprompted review
American Tall logo

Reply from American Tall

We’re truly sorry for the delay—your shipment was held up due to border congestion. It’s now in transit and should arrive by May 22, 2025. We understand how frustrating this must be, especially since you needed it for a specific event. Our team has reached out via email with a resolution, and we hope it works for you. This was an exception and not reflective of our usual delivery timelines. We appreciate your patience and hope you’ll give us another chance.

Rated 5 out of 5 stars

Very tall person grateful for AT

Very tall person grateful for AT. Spend a lot of money here and was very happy with the results. Sometimes I didn’t like the website or customer support was taking there time but i am there to buy clothes lol
Wish refund system was a bit overworked

13 May 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you for your review! We’re so glad you love our products and appreciate your feedback. Our team usually replies within two business days, but during busy times, there may be delays. In the meantime, our Help Center and AI assistant are available to assist you.

Rated 5 out of 5 stars

I am a 6'2 girl and I have not found a…

I am a 6'2 girl and I have not found a better clothing company for fitting me properly. American Tall delivers fantastic quality clothes made perfectly for all tall girls. Their styles are up to date and make me feel confident when I wear them out. Thank you, American Tall! <3

12 May 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much, we are so glad you like our fits and quality! We take pride in that. Please let our customer experience team know if you ever have questions!

Rated 5 out of 5 stars

American Tall changed my life!!

American Tall changed my life!!! As a tall (6'6") woman, I have always struggles with finding clothes that fit me. I found some other tall companies, but the clothes were either SOOO expensive, or they weren't comfortable. When I found American Tall, I felt seen and understood. I was able to buy clothes that actually fit and were extremely comfortable. I became an ambassador for this company because I don't want other tall people to feel the way I did before American Tall. I want to help them find this brand and feel comfortable and confident in what they are wearing. THANK YOU SO MUCH AMERICAN TALL!!!

12 May 2024
Unprompted review
American Tall logo

Reply from American Tall

We are so glad we found you, we greatly appreciate your support! Please let our customer experience team know if you ever have questions!

Rated 5 out of 5 stars

Finally a place that I can shop!

I have been ordering with American Tall for a few years now. I bought multiple items and as someone that is 6'9, I am thrilled that i can actually buy jackets from them that are not just sport or ski jackets. Some had details that were not for me but return options were easy enough. A forever customer and looking forward to more orders in the future.

3 April 2025
Unprompted review
American Tall logo

Reply from American Tall

We're so glad you can buy jackets that fit, we appreciate the support! Please let our customer experience team know if you ever have questions!

Rated 5 out of 5 stars

I have 8 pairs of pants from American…

I have 8 pairs of pants from American Tall and I’m in love with each of them. I even have 3 matching pajama sets that touch the floor and I’m 5’9!! That just the Tall length.. not even the extra tall .

The slacks and trousers have amazing stretch! Without any gapping due to the waistband .

The jeans are amazzzzing!!! I have 3 pairs! They are long, are real demon and even have stretch as well! You legit cannot go wrong. Even if you have to take in the waist depending on your body type…this brand has changed the game for me and my wardrobe !!

12 May 2025
Unprompted review
American Tall logo

Reply from American Tall

We're so happy you've found comfortable pants that are finally long enough, thanks for the support! Please let our customer experience team know if you ever have questions!

Rated 4 out of 5 stars

Mixed experience

Mixed experience. The website is a nightmare to navigate- especially on a mobile device. Initiating & submitting returns-ditto.
But the clothes are definitely cut for talls and some of the styles are super cute. However there seems to be quite a jump between sizes (L vs. XL) A recommendation is to style clothing in such a way that alterations don’t involve pockets or can be accomplished with simple straight seams. Color palette (shell pink, midnight, slate blue) are beautiful.
The maxi jersey dress with pockets was a “final sale”, perfect for an attractive lounge-at-home super comfy yet feminine option-BUT the garment had an obnoxious & strong odor that was impossible to remove (multiple washings) Unsure if odor was the result of dyes used or the fabric or the factory- but I had to throw it out.
Definitely positive to have clothing long enough and in the right proportion for a tall woman (165 lbs, 6 ‘). All in all, I’ll absolutely give them another try. Especially now that I’ve narrowed in on their sizes and expected fit for my body.

9 May 2025
Unprompted review
American Tall logo

Reply from American Tall

We're very sorry you've had difficulty navigating the website, we deeply appreciate your feedback and will pass it along to our concerned team! Additionally, if you ever have issues with your order or products, we recommend getting in contact with our customer experience team immediately! We'd like to ensure you receive a quick and easy resolution to any concern you may have. If you'd like provide further feedback, you may use this link. This will ensure it goes to the correct team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. Only a bit that did not recognize the order number. I was charged and had a confirmation of my order which I did not receive. When I contacted them to clarify the status of my order they just canceled it and said the product was sold out. I looked and it is still available online at a higher price point.

I may have dodged a bullet, since then my family has reported that their clothes were poorly made from cheap fabric.

9 May 2025
Unprompted review
American Tall logo

Reply from American Tall

We're very sorry for your experience. We've looked into this for you and can see that sadly the item on your order sold out before fulfillment. Our team cancelled and refunded the order as we were unable to fulfill the shipment. We can see you're currently working with someone on our team, please let them know if you have further questions.

Rated 5 out of 5 stars

Great quality and quick delivery to Canada

Delivery was speedy and smooth. The pants quality seems great and I'll definitely order again.

23 April 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much, we greatly appreciate your support! Please let our customer experience team know if you ever have questions!

Rated 2 out of 5 stars

This used to be a much better company

I have placed several orders with this company. In the beginning i liked the company and they were much easier to contact. Now you will only get a chatbot that only wants to answer the questions they want you to ask. Prices have gone up sales are only for things they can't sell. They are very good about pushing you to buy what they want to sell not so good at helping you buy what you want. Now they want you to track your order through Shopify. Plan of giving Shopify your contact information so that it can be given or sold to other intrusive companies.

1 May 2025
Unprompted review
American Tall logo

Reply from American Tall

We're very sorry for your experience. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
As for our pricing, we're committed to maintaining the high-quality and perfect fit you've come to expect from us. Due to rising costs, we've had to adjust prices to continue delivering the same quality items.
Additionally, you can track your package by signing in with your email on our website, we also email the tracking number once shipped! Please feel free to contact our customer experience team if you ever have questions.

Rated 5 out of 5 stars

Right clothing for tall, skinny people

For tall, skinny people it is impossible to find clothing in regular stores or online. American Tall is perfect. Great selection, excellent fit and instructions how to get the proper fit. Very reasonable prices.

3 May 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much for the kind words, we greatly appreciate your support! Please feel free to contact our customer experience team if you ever have questions!

Rated 5 out of 5 stars

The best place to shop for tall men and women!

I bought this for my son and he loves the fit and the quality of American Tall clothing. I buy a lot from this website and he is always happy with everything purchased. I will be ordering again soon.

1 May 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you for the support, we're glad your son is happy with the clothing! Please let our customer experience team know if you ever have questions!

Rated 5 out of 5 stars

Ordered many times, always great

Ordered many times, always a great experience. Top notch fit and style. Great customer service with returns/exchanges. I am a fan

29 April 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much for the kind words, we greatly appreciate your support! Please feel free to contact our customer experience team if you ever have questions!

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