Watch delivered on time, although their carrier,UPS, just left it at the door!!! Expensive item to go missing??? Requested the bracelets be altered, bit too tight and the pin adjustment system of no... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered from AMJ and the service was excellent from start to finish. The watch I purchased was on special offer and was priced lower than anywhere else I could find. It arrived within 48 hours of or... See more
I recently placed an order with AMJ for a limited edition time piece that had a hefty discount. Shortly after placing the order, AMJ contacted me and told me there was a stocking issue which meant... See more
Initially I received a watch which proved faulty. A quick phone call to AMJ and I was offered a replacement watch. AMJ supplied a returns bag for the watch and also despatched a replacement. AJM w... See more
Company details
- #72 of 128 best companies in Watch shop
- #161 of 290 best companies in Jewellery shop
Written by the company
Andrew Michaels Jewellers, also known as AMJ Watches was established in 1976. We are a high street jewellers with many years of experience within the luxury market. We offer Free Shipping and 0% APR finance on many high end brands. Which include Ball, Bell & Ross, Breitling, Bremont, Chopard, Citizen, Doxa, Garmin, Grand Seiko, Gucci, Hamilton, Junghans, Longines, Oris, Rado, Seiko, Tag Heuer, Tissot, Tudor, U-Boat.
Contact info
38/39 Stodman Street, NG24 1AW, Newark
- +44 (0)1636 679638
- sales@amjwatches.co.uk
- amjwatches.co.uk
4.7
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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A really good service.
13 April 2026
Great service
Great service, great people, bought and sold a few watches with Micheal. Always perfect.
15 April 2026
Amj had the watch i had been looking…
Amj had the watch i had been looking for. I had tried many of the Tudor shops but it was out if stock. It was very easy to set up the payment plan. The watch arrived within a few days. Excellent service. Buying online though, you miss out on that personal touch, having someone pamper you.
14 April 2026
A very good service from AMJ watches
A very good service from AMJ watches. Even timed the delivery around my requirements.
Highly recommend them.
7 April 2026
Allowed me to order a watch listed on…
Allowed me to order a watch listed on their website that was out of stock and discontinued.
30 March 2026
Ordered a watch on 7 to 10 day…
Ordered a watch on 7 to 10 day delivery, which is fine. I got in touch on the 8th day as it was still showing as not dispatched. I got a terse reply at first, followed by another from someone else, blaming Longines in Switzerland for the delay. I asked if they had an idea when I could expect it but I got no reply. A week later, I got an email from UPS saying they had my watch. I just feel the customer care wasn't there and if I hadn't chased them, I'd never been told why there was a delay. Their products are an investment and I feel that their customer care should reflect that more. I'm in the middle as to whether I would use them again.
1 April 2026
Unprompted review
Reply from AMJ Watches
Thank you for your feedback, Mike.
I’m very sorry that your experience didn’t fully meet expectations, and I do understand your frustration regarding the delay.
Your order was placed on 21st March with an estimated 7–10 day delivery timeframe. Unfortunately, we were not informed at the time of ordering that this watch would need to be sourced from Switzerland, which caused an unexpected delay outside of our usual timescales.
In terms of communication, we did provide an update on 2nd April advising that we expected the watch to arrive with us late the following week, which it did, and it was then dispatched on 7th April as soon as it reached us. However, I do appreciate that you would have preferred more regular updates in the meantime, and that’s something we will take on board and improve.
We’re pleased to see your watch has now been delivered and hope you are enjoying it.
Thank you again for your feedback — it’s genuinely appreciated, and we hope to provide you with a smoother experience in the future.
Kind regards,
AMJ Watches
Superb service
Rapid (next day) cheap delivery.
Not much communication, but that's fine if all goes well.
I had no need of any customer services.
24 March 2026
Poor service and even worse customer…
Poor service and even worse customer care. After enquiring how my watch strap would be adjustable to suit my wrist size and then being told what the process would be none of the instructions were followed and my watch was delivered in the wrong size. The request to delay the dispatch date due to me not being available to take delivery of the watch on the intended date was ignored and I had to rearrange delivery with the courier. All in all a very poor experience with AMJ Watches.
29 March 2026
Reply from AMJ Watches
Thank you for your feedback.
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
On this occasion, we made an error by not sizing the watch prior to dispatch as requested, and we also failed to hold the order for the agreed delivery date. We fully recognise that this falls below the standard of service we aim to provide.
We understand how frustrating this must have been, particularly after you had taken the time to confirm your requirements with us in advance, and we apologise for the inconvenience caused.
We have reviewed this internally to ensure greater attention to detail when handling customer requests, especially on bespoke elements such as sizing and agreed dispatch dates.
We do hope you are now enjoying your watch, but if there is anything further we can do to assist—such as helping with sizing—please don’t hesitate to get in touch.
Love the watch quick delivery no fuss
22 March 2026
I'd recommend AMJ
19 March 2026
Highly efficient service.
Highly efficient service and next-day delivery, even for a relatively inexpensive item.
A little "quiet", only received 2 Emails;
One confirming my order, and a second stating that it had been dispatched along with a UPS tracking reference.
Ordered on Thursday evening. Received by midday Friday.
Good price for a relatively obscure item, too
26 March 2026
Unprompted review
Ordered ladies watch as a gift for my…
Ordered ladies watch as a gift for my mothers day present, did not arrive by invoice date, waited another day, still nothing.
Rang your shop to be told there has been a mistake, how when it was online?
Very bitter experience as I had nothing to present.
Thank you for helping me with digging a deeper pit 4 myself
Much appreciated.
No one contacted or emailed me about this until I had 2 double check.
Appalling
11 March 2026
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