Ampler Bikes Reviews 

5 years and 18.000km later, still enjoying my 1st gen Hawk (Curt predecessor). Well done Ampler !

Got an Ampler Axel few days ago from the showroom in Amsterdam. The bike itself is okay, the showroom staff is friendly and helpful, but the biggest minus here is the Internet & Location services features!

I am still not able to get the GSM and GPS to work reliably (especially the GSM), and I event went back to the showroom and they helped me out to try shutting down the bike, and to no avail. I have the bike with me for 4 days now and I only saw the GSM work for maybe around 5mins and then it went back off.

Worse is I leave in the city centre, so I don't expect my location to be the issue here plus I've tried riding the bike to other part of the cities and the issue still persists. I've written to the helpdesk and am still waiting for my reply.
Ampler team, this is unacceptable and I demand you to make this right. The location tracking feature is the main reason I bought the bike and I'm very disappointed. I don't think the feature is fully-tested and ready to be sold.

Unfortunately, my previous message disappeared. So I'm posting it again.

I bought an Ampler Axel a few weeks ago. I am super happy with the bike. It is beautiful and absolutely lovely to ride. BUT it won't charge. The bike was fully charged when I got it from the factory but when I tried to charge it for the first time it won't charge.

This is insanely frustrating when the bike is brand new!!

The bike gives the error message "192 0" and I have understood it maybe mean that the battery needs to be replaced

I sent an Ampler a email a few days ago and am hoping for a quick response so that I can ride this beautiful bike soon again.

What does error code "192 0" mean?

Although I find my bike (model: Axel) very beautiful and the ride smooth, I'm not entirely satified with it.
After just one week I already have some big issues. Like the battery drained, while not in use, from 50% to 60% to zero in just two days! It took a lot of firmware resets to get my bike running again. The initial pairing went smoothly, but after the issue with the battery, it took a lot attempts to pair my phone to my bike. The bike continuously loses the bluetooth connection with my phone even though both are practical next to each other. I'm not able to turn on the lights with the app. Well that kind of stuff.
I hope there will be a stable firmware (and maybe also app) upgrade very soon.
That being I'm kinda happy with the looks and ride.

We have had a few problems with the new app. Still don't like the ability to change the power setting while riding, that is a big problem. But the bike is light and gives good assistance. Shame about the lack of a power control on the handlebars, or within easy reach.

The bike itself is well-designed and meets my expectations. Communication with Ampler at both the order and delivery stages was very good.

However, despite trying to register and authorise the bike using 4 different devices, our efforts were in vain. Disappointingly, despite having submitted our feedback/complaint via the app as requested by Ampler 9 days ago, we have still not heard from the service team.

I realise that I am not alone with this problem and that Ampler is presently over-stretched but doing all it can (hopefully!) to resolve the backlog of issues.

Look forward to having the display/app issue resolved soon!

I ordered 2 new Stouts, which got delivered a bit later than initially promised, but I don't want to complain as the bikes are really nice and the communication about the delay was good.
However, after one week, one of the bikes couldn't be turned on anymore, although the battery was at least 50% charged. Even connecting to the charger didn't change anything.
Ok, things can go wrong - let's contact customer service. Now trouble started, because contacting Ampler is impossible, as all channels lead to a dead end:
Filling in the service&warranty form on the web page:
No response so far from Ampler
Writing emails to hello(at)amplerbikes.com:
No response so far from Ampler
Calling the service number in the manual/Berlin flag-ship-store:
Answering machine, promising call back and hanging up. No response so far.
Calling the headquarter in Tallinn:
Answering machine, promising call back and hanging up. No response so far.
I am now waiting for more than a week for a call-back or any response, although the service-web page promises answers within 24h - really bad customer service.

So, while the bike looks cool and runs nicely, if it runs, you should only buy it, if you live next to a flagship store to have someone to fix it, when it's broken.

It server my purpose to

The bike is great. I am very disappointed with the costumer service. I have an issue connecting my bike to the App, which I cannot solve without their intervention, and they won't reply to my emails and it's impossible to have them on the phone. My partner also had a problem and it has not been resolved despite them replying to her.

Quick delivery, good product. The app could offer more detailed stats, but other than that, I have no complaints what so ever

Internet on bike is not working. I have sent many messages, even called..no reply for weeks. Worst customer support!

I have just ordered and recieved an Ampler Axel e-bike.
The service from Ampler is just outstanding, and I am very impressed over the product as well.
The bike is absolutly «firm», and gives a feeling of high quality, it is incredibly light and easy to maneuver.
I did choose the single speed option, and love the simplicity this adds to the bike, you just look forward, pedaling and braking, thats it, no fuzzing with shifting gears and modes and monitoring gauges and screens, this gives you a feeling of freedom and a kind of riding that I almost had forgotten. I was excited to test the single speed system in the uphills, and I am very satisfied with the functionality, I dont miss the gear shifter.
My wife loves the bike as well, so yesterday I ordered a similar bike for her. For everyone looking for a «stealth» e-bike of best quality, I doubt there is any better option out there. The built in tracking system is great, if the bike is stolen you will be able to track it and retrieve it by your own, or with assistance from the police.

Pros:
Stealth look, looks like a non electric bike.
Very light
Incredibly firm feeling, absolutely no flimsy parts
Quality center stand
Well adapted functional fenders
Quality front and rear lights

Cons:
Still looking….

Alles top. Proaktive Information.

Well I must say the bike is very interesting and looks beautiful. It came rebuilt and the instructions to fully build were pretty simple. Also the tools to set the pedals, saddle, etc were all there. Riding the bike for the first time was really a wonderful experience. The assistance from the motor makes one want to ride forever.

My giving 4 out 5 stars were for a couple of reasons:
1) The display on the bike was slightly defect, but this was so small that one could still use the bike. Also Ampler promised to changed the display at a later point in time, which was very ok by me.

2) The battery kept showing at the beginning as if it only charged to 87%, but after charging for 1 full night, everything went to normal and the status of the battery was ok every time I then charged the bike.

3) The late delivery of over 1 Month longer waiting. Due to the crises now and the difficulties in getting parts from china, I can easily forgive a month.

The Stellar is just so much fun and makes commuting long distances just a joy. We rode halfway across the city and back, and not once did I have to think about whether I would get tired or arrive drenched in sweat. This is a big win!

I absolut love this bike. It is so smart and has great futures. The only thing I can complain is that the time of delivery was so long!!

Good service and a very well designed bicycle

Sofar havent used direct service. The bike is quite new. But I am planning to because some complaints are rising on the surface. Problem is that within Estonia there is only one service point and I am from Tartu. So you have to consider seriously before taking a long trip to Tallinn.

I had to negotiate in order to have an invoice in French even though Ampler had confirmed it was feasible prior the purchase.
Also, the bike has an ID but not compatible with the French registration. I now have to get it IDed by a third party in order to be eligible to the FR government allowance.

The bike itself seems well finished and good equipped. 5stars for the bike, but I had an issue with the app since day one, and despite several Mails to Ampler, I have not heard a single word from them. That would be Zero stars for the service and support.

Would I recommend buying one to one of my friends? Right now, no! I hope to hear soon from Ampler.