Amstar DMC Reviews 75

We booked a tour online with a link from Apple where we booked our trip the tour was for Quiles and they ripped us off because they didn’t have enough people but how was this our fault

We have called several times texted their representative and emailed and no answer or response

We recently traveled to Tulum for my sister’s milestone birthday. We had not issues during our travel for arrival transport or destination transport. But upon our return/departure the driver took us to the Cancun airport and not Tulum which made us miss our flight. Amstar made us wait in the airport parking lot for 5hrs before they could resolve the issue. Because they wanted the driver to pay for the airfare out of pocket vs paying for it as a corporate (they said it’s the drivers fault he has to pay for it). Of course the driver did not have the $5k USD to get us on a list minute flight for three adults. I was floored. I told them they just need to be honest with us ambit what’s happening so this can be resolved. They finally settled on getting us a hotel and a flight for the next day which they would pay for. They were to provide a like for like experience meaning all-inclusive for all-inclusive and they agreed. But here’s the catch they sent us to the hotel and did not secure reservations they just called to see if they had availability. They fully expected us to pay and then pray to be reimbursed. It was unreal the amount of deceit and misinformation we experienced. Thank goodness for Martin at the Breathless Cancun Soul who took care of us or we would have been stranded in Cancun as the driver just left us there, Amstar left us in a foreign country with no transport or support. It was utterly disgusting, made us feel unsafe and afraid.

I’m completely disgusted and still looking for ways to resolve the issue now that I’m safely home. Please be careful using their services.

I recently booked private transportation with Amstar and had a highly disappointing experience. I booked their service to be picked up from the airport. My flight landed at 2:30 PM, but despite this, I was not picked up until 4:20 PM, leaving me and my two kids stranded for nearly two hours. While I understand that delays can happen, the lack of communication and support during this wait was unacceptable.

On the day of my return trip, I requested to be picked up two hours earlier to ensure I could make my international flight on time. I was told that they refused to adjust the pickup time, and their response was that I was “more than welcome to cancel the transport and get a taxi.” When I inquired about a refund, the representative bluntly stated that Amstar would not refund me, and I should try to get a refund from CheapCaribbean instead.

This is by far the worst customer service I have ever experienced. I would strongly advise against booking Amstar, especially if you are traveling with kids. The lack of reliability and poor customer service made our trip unnecessarily stressful.

I have always used this company for airport transfer in D.R. Multiple times no issue. However in Jamaica it was disorganized but it worked out so I inquired about an atv excursion for 3 adults and two kids.They sold me a horrible excursion to yaaman adventure park Jamaica. Currently I am going thru the process of looking to get a refund. I don’t know yet if they will but they should. There is no space on the site to describe how horrible the experience went. Shame on amstar for putting there reputation on that scam excursion.

Please Do not use this Company. I could not do the excretion. Ask for a refund. They did not give my money back. The people they have worked for them is a joke. Very rude. And give out wrong information. I will not use this Company again. I wish, I did not have to put that one Star. Because they Don’t need That. TRASH as a company.

I used their transportation services when I visited Cancun. The driver did not unload all of our luggage. Once I realized all items were not unloaded I immediately contacted the on-site Amstar representative at our resort. In the end, I was told the luggage was not on the van and that I gave the driver verbal confirmation that I had all items. I never spoke with the driver as the concierge handled the exchange so that was a lie. My husband waited to get in the shuttle until all items were loaded on and saw the driver load the item. In the end, Amstar did not take responsibility for the driver's mishap.

Traveled to Cancun March 2024. Had reservations with this company. Was hard to find this company at the airport. That whole airport is chaotic. Once there, I had to wait 20 minutes while they waited for other passengers to arrive from their flights. The driver got confused and went to the wrong hotel. He eventually pulled over and asked for the addresses for everyone's hotel. He had to enter them in his cellphone gps. It was over 2 hours from leaving the airport to get to my hotel via this shuttle. Pickup wasn't bad. They were on time at my hotel to go back to the airport. I was the first pickup but the rest of the pickups were fairly quick and we got to the airport in about an hour. I was surprised when the driver announced that we could put our tips in a basket in front of the shuttle bus. It's rare that tips are blantly requested. I will not be using this service again.

If I could give zero stars I absolutely would. We waited over an hour to go from the airport to the hotel. We diligently booked and confirmed our pickup to the airport for 9:25. It has been well over an hour and there is no transportation to be found. We might miss our flight at this point. This is highly unprofessional and unacceptable. Do yourself a favor and use literally any other company.

Kept us waiting in the sun for over 20 minutes even though we had a reservation for a PRIVATE VAN. Other vans pulled up, and people who arrived after us got whisked away, while a dozen Amstar reps chatted with each other and ignored us. Then, on the return, we were told they couldn't pick us up at our allotted time!!! We ended up having to take a taxi to the airport at the last minute. What a SCAM.

I booked an excursion in Cabo San Lucas last year in May. They never showed and till this day I have Not received my refund. They will not response to my emails. DONT BOOK WITH THEM!!!!!!

It sucked. Took Chukka catamaran in Jamaica. It cruised out 10 minutes from shore, allied 30 minutes to snorkel. Then cruised 5 minutes and just floated. It was a boozed “Float,” not a cruise. Could see our dock whole time. Crew promoted twerking by 90% passengers. It was disgusting. I would’ve like to actually cruise the coastline to see some of the island. Worst crap ever! Just complete garbage.

I wish they had a 0 option. We come to the Dominican often. This time we used Amstar and we got through customs and were escorted to the amstar van where we waited 40 minutes after traveling all day. The reason we were given was they were waiting on some other people from our flight. That wait should have been no longer than 10 minutes. But I guess while we were waited shut up in a van for over half an hour these people were getting a bite to eat. After 10 minutes Amstsr should have taken us to our resort and taken the other people when they were finally ready. We paid for our transfer. Also after us waiting we were dropped off last. There was no group rate. We will never use Amstar again anywhere!

DO NOT BOOK WITH AMSTAR DMC!! Would give them ZERO STARS if i could! Traveled to Dominican Republic for our honeymoon last week. Paid for an excursion. The day of the scheduled outing, I woke up with a fever and told them i would not be able to attend. I requested a refund and it was refused at the resort stating that i needed medical documentation. When i asked where to go to obtain that, i was told it was pointless because it would cost more than the excursion. The representative at the resort asked me, 'why i didn't just go to the excursion even with a fever.' YOU HAVE GOT TO BE KIDDING ME! The next day i flew back to the US, and took a COVID test, which was positive. I provided proof to Amstar that i was positive for COVID, one day later, and they still refuse to refund me the money for the excursion. WILL NEVER EVER book anything through them again!

I had to wait an hour upon arrival it was no problem, upon returning they claimed they went to the bell boy and asked for us and didn’t find us !! We had to pay a taxi to take us back to the airport! TERRIBLE service!!! Not even a phone call to say they were there !!!!! No Customer service could be reached and when they were finally contacted did not care about the complaint !!

READ IF YOU ARE TRAVELING ABROAD AND USING THIS COMPANY FOR AIRPORT TRANSPORTATION!

If I could give this company a negative number of starts, I certainly would. I booked roundtrip airport to resort transportation in Punta Cana from 8/4 until 8/12 with Amstar DMC for 11 adults and 2 children under 2 years of age. On 8/11, a day before our departure from Punta Cana, I met with the Amstar DMC representative at the hotel lobby to coordinate the details of our return. The Amstar DMC representative contacted his customer service team to update the departure time on our reservation and a confirmation email was immediately sent to me showing the pick up time and location. On 8/12, our pick up at the resort was scheduled for 2:00 AM at the hotel lobby and we were all ready to go by 1:45 AM. The only problem was— NO ONE FROM AMSTAR DMC SHOWED UP TO PICK US UP! I waited 45 minutes at the resort lobby, at 2:00 AM, with 2 children under 2 years of age and 11 other family members and friends, to catch our 5:00 AM flight and our Amstar DMC driver never showed up! Upon calling customer service several times from my cellphone and the hotel lobby phone, I finally reached the representative I met with the previous day. After I explained to him that our driver didn’t know up, he proceeded to tell me that I had woken him up and that he wasn’t feeling well. He said he would reach out to his supervisor and get back to me but recommended that all 13 of us take a cab to the airport so that we wouldn’t miss our flight. After calling him several times without a solution for the problem, we finally took a cab to the airport and made it just in time to catch our flight. Upon my return home, I called the Amstar customer service line to request refund and reimbursement for the taxi services. I was told that I would receive a full refund and reimbursement within 7 business days. Later on, I received an email from
an Amstar DMC customer service supervisor stating that a full refund and reimbursement for the taxi services would not be possible, only the return transportation charges would be refunded.

Therefore, if you want a reliable company to provide airport to resort roundtrip transportation while on vacation in a foreign country, I urge you to please consider a different company as Amstar DMC has proven to be unreliable and unprofessional in various ways. Beware!!”

My friend and I planned a trip to Jamaica. the day we were supposed to leave American Airlines cancelled our flight. Camilla at Amstar in the Ocean Coral Spring Hotel was SO very helpful. When our hotel was full that night, and we needed a room til our flight the next day Camilla stepped up to help us. The hotel did not offer to do anything for us or help to find another place. Camilla got online looking and making calls. She found one that was connected to our property so we didn't have far to go. I feel our hotel could have done that but they offered no help. Camilla went way out of her way to help us and totally saved us. She made sure Amstar was taking us to the airport and even emailed the next day to be sure we were getting there in time. She is a GREAT employee and hope Amstar knows what great customer service she gave us when it wasn't even her responsibility. Thank you Camilla!!!! We are so grateful!!!

Horrible service back to the airport , driver was a no show, after admitted to be at the wrong hotel , to hold for him for 5 mins turned out to be a NO SHOW,
Had to ask for taxi to get me to the airport as I was running late to the airport, never received the service as private yet was charged full price for this poor service.
If you have another choice please do so , AMSTAR is not reliable.

Horrible experience with these people. I had booked trips with some people at our resort and we were completely blindsided the whole time. My first trip booked with them was horrible. The transportation fee was $30 and should’ve been included for this trip. When we got there we were charged by the taxi driver $20 because he was never paid. We had no organization of transportation back as we thought we would have.
We had to walk back all the way home as we didn't have extra cash besides the $20 and tip for the travel guide. Additionally, we were given the wrong time for the excursion and we were about to not be taken in. We were also told this activity would be three hours long however it was only one hour long. I was completely shocked by the whole experience and tried to cancel my other trips and they gave me the hardest time about it. I thought I could rely on them but they’ve truly only ruined my trip. They lied and scammed to our faces countless times I would not trust them.

I will give them less than one. But that's not an option period we were at the hotel at 9 o'clock as required. And although they say someone showed up, nobody did period they refused to give us a reimbursement. And so we ended up paying extra money to make it to the airport. If you're gonna use this company. Just be aware they are scam artists.

They're SCAMMERS! BE AWARE AND DO NOT LET THEM STEAL YOUR MONEY!

My husband and I made a round-trip private van transfer reservation (between hotel and airport) with Amstar Transfer before we came to Cancun for our vacation. When we arrived at the airport, they made us wait for more than 30 minutes despite our scheduled pick-up time and the private van was just a random taxi. Even worse, for the second transfer (from hotel back to airport), they COMPLETELY MESSED UP THE PICK-UP TIME and came early in the morning even though our requested pick-up time was supposed to be in the evening. They refused to pick us at the time we've already requested when we made the reservation; then they LIED to us by saying it will take 2 hours due to roadwork to get to the airport and the only way they can accommodate us would be through a bus even though we paid for private transfer at a later time. They CHARGED US FOR SERVICE THEY DID NOT PROVIDE. Ultimately, we had to call a taxi and it was way more convenient and took less than 30 minutes to get to the airport, not 2 hours and regular taxi was available whenever we needed, NOT LIKE AMSTAR. Avoid Amstar! They're unprofessional and don't care about passengers. There are much better options out there.