Amstar DMC Reviews 75

HORRIBLE!!! All they care about is your money. They booked an excursion for part of our group with no transportation to and from, the taxi they arranged to pick them up left them at the wrong place, then no ride back from the excursion. Absolutely horrible do not use them they only care about your money!!

DO NOT USE THIS COMPANY! The sevice from Amstar was absolutely horrendous beginning with the Airport pick up. It was miserable waiting outside with 0 organization of who gets on what van. The van was packed like sardines. We had already pre paid for our transfer back or I wouldn't have used them again. When I went to leave Cancun, I arrived 5 min before our scheduled departure time at 4:45 AM (what the conformation asked us to do). Come to find out, the bus had left at 4:25 AM according to an acquaintance that was on it, 20 minutes before it was scheduled to leave. They told her another one would come get me and this one was full and needed to leave now. They marked me as a "no show" according to the bellman and then wouldn't answer their phone when he tried to call them. He had to call me a taxi that I obviously had to pay for after already paying for my transfer to the airport with Amstar. I have emailed them over 20x since June 1st including the day of the incident so they could call the hotel and verify with the bellman who assisted me that I was not late and did indeed show up for my transfer. I have demanded my money back several times and they have sent me falsified time stamped photos saying the bus waited for me until 454 am which is false because I knew someone on that bus and they were long gone. There was not a soul in the lobby at 4:40 AM. They also hang up on me when I try to call and explain the situation. I would NEVER use this company again or recommend it to any of my friends and family. They have quite literally stolen my money because they took it and did not provide the service in return. DO NOT USE AMSTAR!

We booked two excursions with Natalie from Amstar at Majestic Mirage Hotel and paid 656$. The first excursion had to be changed from VIP to normal because of the day we could go, so Natalie refunded us 90$. Because she couldn't do the refund directly she had to do it via the bank and I got the refund a few days later. The second excursion nobody came to pick us up because they hadn't noted the right day! We went to Natalie, who apologized for the error and assured us we would be reimbursed the excursion price (328$ !!) within 10 working days via the bank. She filled out a form that I signed. This was on March 2nd 2021 and I still haven't received anything yet. I have contacted them by all possible ways, but never receive a reply, except to "wait as the case will be processed". I would not recommend booking with them at all. It's bad enough that the tour was cancelled, but having to fight for months to get a refund when you come back from holiday is just infuriating.

Amstar has ruined our trip to Cancun for us. They failed to provide a transfer from Cancun to the airport that I paid for in advance and I spent an hour at the airport after a 12 hour flight trying to make alternative arrangements. Looks like it was miscommunication between them and the taxi company they used (Holiday Taxis). Their representative promised me a refund (clearly to appease us while we were at the resort). When we left, their very unhelpful representative Ismael Duran replied to a refund request I sent to their posttravel email address, saying that Amstar has now changed its mind about the refund and has marked me as a no show. He made up completely nonsensical excuses about having checked GPS tracking for the taxi (which was not provided) and at one point when I requested to speak to his manager, lied to me about being his own manager. Then stopped replying to my emails when I called him out. Would never use a company with such disdain for its customers ever again.

Avoid booking with Alex at Bavaro Princess. He lied to us about the excursion we would be doing. We were told we were paying for a private charter fishing excursion for 8 hours. When we arrived we were placed on a boat with multiple people and was told the trip was 4 hours. We did not complete the excursion, left and went back to the resort to talk to Alex. He was rude and told us that we shouldn't have left the excursion. We asked for our money back and was told that we could not have a refund. We asked to speak to a manager. Manager Sifredo was extremely rude on the phone and told us that Alex did not lie to us. He said "It's a shame that you're spending your money and do not know what you're spending your money on." Absolutely horrible customer service. All 4 of us were sitting with Alex on 4/12/19 when the excursion was booked. All 4 of us heard and understood one thing while Alex tried to back track and say that we lied. It definitely was not a language barrier. He speaks English. Avoid Amstar at all cost. Generally the better priced excursions are the ones offered at the hunts along the pool at the beach.

Me and my husband went to Jamaica and we met this wonderful women named Trecia who works for Amstar and she booked our excursions and our pick up for our trip back to the airport and was very professional and friendly she greeted us with a smile and was very helpful my experience with her and Amstar was excellent 😁

Do NOT use them for excursions! We used them in Punta Cana and was very disappointed. They refuse to refund our money. It was supposed to be a fun party boat. Their so called "supplies" denied anything wrong basically calling us lairs. They were 30 minutes late picking us up, an hour late dropping us back off, we didn't get what we were promised and the service was terrible. So many things were wrong with this excursion we would need a full page to explain. We basically took a boring boat ride the entire time.

Booked an airport transfer online from Santo Domingo airport in Dominican Republic. Flight arrived on time - no sign of driver in arrivals hall. After searching around and waiting, gave up and got a in a dodgy beaten-up taxi instead, which was exactly what we were trying to avoid. Amstar refused to refund stating the driver was there, and that we has not shown up. If the driver was there, he was very well hidden!