Andrew Grant Reviews 

136
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and friendly, offering excellent advice and efficiency throughout their interactions. People frequently highlight the superb service and communication, noting that the team kept them well-informed and updated at every stage. Reviewers appreciate the prompt responses and the proactive approach taken to manage processes smoothly. The team's dedication often goes beyond expectations, with individuals working tirelessly and completing tasks outside regular hours to ensure a smooth experience. Many consumers noted staff members proactively identifying and addressing issues, demonstrating a willingness to assist and provide peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and consistent... See more

Response time

Clients share positive opinions on response time, often highlighting the immediacy and responsiveness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous staff who were incredibly helpful and efficient. They rented out our property so effectively, with adverts, tenant reference checks, inventory and contracts all drawn up very quickly. They we... See more

Company replied

Rated 5 out of 5 stars

Andrew Grant has been very helpful and professional in all their dealings with us. We were very happy and impressed with Annabel who looked after us from May2025 till February 2026. She kept in touch... See more

Company replied

Rated 5 out of 5 stars

Andrew Grants team at Worcester provided us with the best professional friendly care selling our home & a separate building plot. Faultless in keeping us & solicitors in the loop & updated at all time... See more

Company replied

Rated 5 out of 5 stars

Moved house last week after many months of problems caused by others in the chain Tonia Millard of Andrew Grant kept us update every time things changed, her friendly manner, support and professio... See more

Company replied


Company details

  1. Estate Agents
  2. Country house
  3. Property management company
  4. Estate Agent
  5. Property Rental Agency

Written by the company

At Andrew Grant, we focus on clarity, communication and a genuinely personal service for everyone we work with. Whether you're moving home, exploring the market or simply looking for guidance, our team combines local expertise with revolutionary technology to make the process smoother and more transparent. With our exclusive apps and a dedicated support team, you stay informed and connected at every stage. Experience a more thoughtful, streamlined approach to estate agency.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(136)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Would throughly recommend Andrew Grant…

Would throughly recommend Andrew Grant . They sold my late parents bungalow and made a difficult , painful process much easier . Vicky was absolutely fab , very professional and knowledgable and kept us update with viewings, prospective buyers etc . Claire in the office updated us on a regular basis in respect of the viewers feedback and was always available to advise . Tonia was so supportive during the exchange / completion process and supported us through out. Fantastic team in general and deserve our praise . They went above and beyond to support us and we are eternally grateful . Would sell my own house through them when the time is right . Keep up your good work . Alison xx

16 February 2022
Unprompted review
Andrew Grant logo

Reply from Andrew Grant

Good morning Alison, thank you so much for your extremely positive and 5-star review of our service and that specifically of Vicky, Claire and Tonia. Thank you for taking the time to provide your feedback we really appreciate it and are glad to help you in such a painful time for you and your family. We are extremely proud of each member of our team and love hearing from our happy customers. Best wishes from all at Andrew Grant.

Rated 5 out of 5 stars

Andrew Grant Sales Team cannot be beaten.

Andrew Grant Sales Team cannot be beaten for efficiency, help, care and attention and also friendliness. We have just sold our property after a nightmare with our Solicitor. The girls at the Sales Team and the Sales Progression Team were superb, dealing with every single problem we encountered. We have no doubt at all that without them, our Sale would never have gone through. They went over and above the call of duty and were always encouraging us that everything would be ok in the end. We cannot recommend them enough especially Eleanor, Samantha, Clodagh and Emily. Thank you so much girls for everything you did for us, we really appreciate it!

28 November 2021
Unprompted review
Andrew Grant logo

Reply from Andrew Grant

Good morning, thank you so much for your extremely positive and 5-star review of our service and that specifically of Eleanor, Emily, Samantha and Clodagh. Thank you for taking the time to provide your feedback we really appreciate it. We are extremely proud of each member of our team and love hearing from our happy customers. Best wishes from all at Andrew Grant.

Rated 1 out of 5 stars

Had to move House twice in the last…

Had to move House twice in the last year, Andrew Grant were terrible, every aspect they were terrible. Expensive unresponsive and nasty, when it came to paying the fees, I eventually got £400 off after the Ombudsman review who were useless! Dont use them!! I used Fine and Country 12 months earlier and they were worth every penny, excellent professionals.

28 February 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM ANDREW GRANT

Andrew Grant missold a house to us by giving us false information and telling endless lies to try and cover their backs. We have had 4 months of hell thanks to them and have now had no choice but to pull out from the purchase as the Conveyancing process which we were informed would take 6-8 weeks was now into its 5th month and was still no closer to being sorted. Terrible customer service aswell. Avoid at all costs

18 January 2021
Unprompted review
Rated 1 out of 5 stars

Antiquated, unresponsive business

Tried repeatedly to view property in the Worcester area via email and phone without response. Eventually had a courtesy call to apologise which was good but despite all local estate agents working really hard to accommodate viewings at the end of the covid 19 crisis found Andrew Grant totally disorganised. By the time they finally contacted us to view a property we had viewed a house twice and put an offer in. If I was a client hearing this I’d be extremely disappointed!! Avoid unless you want an antiquated service that can’t keep pace with a fast moving Industry

4 June 2020
Unprompted review
Rated 1 out of 5 stars

Very unprofessional outfit

Very unprofessional outfit, competing clients against each other to improve their commission. Extremely poor Communication, wrong information given. Poor customer experience, I lost my dream home because of them. Use someone else.

3 June 2020
Unprompted review
Rated 5 out of 5 stars

The best estate agents in Kidderminster

Excellent in branch set up and service in Kidderminster. Friendly and knowledgeable staff who do their utmost to get things sorted. Special mention to the amazing Justin Heath for his Herculean efforts with regards to our property, by far the best estate agent in Kidderminster

14 January 2019
Unprompted review
Rated 5 out of 5 stars

Put a huge effort in to sell our house…

Put a huge effort in to sell our house and gave good timely feedback (very different from our previous estate agent). Justin in Kidderminster Office clearly cares about both sellers and buyers and has an excellent manner with people. Far from the usual shiny suited wonders! Would recommend.

20 November 2018
Unprompted review
Rated 1 out of 5 stars

Stay away

Unprofessional, expensive and bad experience with the deposit.
They have been unable to deal with the landlord to sort out the problems with the flat. Would not recommend them.

22 January 2018
Unprompted review
Show reviews in all languages. (136 reviews)

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