Anna Furniture  Reviews 

380
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their stylish design, comfort, and high quality, often noting they are exactly as described and beautifully made. Many people highlight the excellent customer service and quick, professional delivery, with orders often arriving faster than anticipated. However, some customers also noted significant issues with product quality, reporting items were poorly built, uncomfortable, or arrived damaged. Other reviewers experienced prolonged delivery delays, received incorrect items, or faced a complete lack of communication from customer service when problems arose.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the high quality, sturdy... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high quality of sofas and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the fast and... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the excellent... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting positive experiences, such as quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick deli... See more

Rated 5 out of 5 stars

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommen... See more

Rated 5 out of 5 stars

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you v... See more


Company details

  1. Home Furniture Shop

Written by the company

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(380)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience

Very professional, quick delivery. Very good experience throughout. Great quality of the sofa! Sincerely recommend!

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my corner sofa bed from…

Very happy with my corner sofa bed from Anna Furniture. The quality is great, it feels sturdy and comfortable both for sitting and sleeping. The design looks modern and fits perfectly in my living room. Delivery was smooth and everything arrived well packed and on time. Overall, great value for money and I would definitely recommend them.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Finally company with dream furniture

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommend this company

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Delivered on time. If you have any questions, you can contact the seller and they'll respond immediately

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Waited for over a month for a sofa that…

Waited for over a month for a sofa that should take 1-10 working days. Nothing. Almost no answers on Whatsapp. Got my money back through my bank and maybe it was a lucky escape because looking at some other reviews the quality is very questionable.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID at all cost!!

I am extremely disappointed with my experience with this company and feel compelled to warn other customers.

I ordered a taupe sofa and waited five weeks for delivery, only to receive a grey sofa instead. The colour difference is so obvious it’s ridiculous and does not match the product ordered or confirmed. Despite this, the company is now insisting that the incorrect item delivered is “correct” and has refused both a replacement and a refund.

What is even more concerning is the way this situation has been handled. Rather than resolving a clear fulfilment error, customer service has been dismissive and unhelpful, choosing to argue with the customer instead of reviewing the facts. To make matters worse, I was informed that they will no longer accept future orders from me due to “repeated issues”.. an accusation that is completely unfounded and deeply unprofessional.

Waiting over a month for a furniture item, receiving the wrong colour, and then being blamed for the company’s mistake is unacceptable. This reflects a serious lack of accountability, poor customer service standards, and a failure to honour basic consumer rights.

I would strongly advise anyone considering ordering from this company to think carefully before doing so, as once an issue arises, there appears to be no willingness to resolve it fairly.

AVOID!

3 February 2026
Unprompted review
Anna Furniture  logo

Reply from Anna Furniture

We are sorry that you remain dissatisfied; however, your review does not accurately reflect the facts of this order.

The order and all correspondence relating to this matter were conducted under the name Iwona, while this review has been posted under the name Weronika.

The sofa supplied was a made-to-order item manufactured specifically to the specification selected at the time of purchase. As stated on our website and order confirmation, the estimated lead time for this product was up to 6 weeks. Despite being custom manufactured, the sofa was delivered within 4 weeks, well within the advertised time frame. The order was placed for fabric colour ASTI 23, and the sofa delivered was labelled and supplied as ASTI 23, matching the order specification.

The photographs submitted as a comparison were not photographs of the fabric colour that was actually ordered. The images relied upon in your complaint showed ASTI 14, whereas the order was placed for ASTI 23. As a result, the comparison was made against a different fabric and colour option than the one selected at purchase.

We carefully reviewed all information provided and found no evidence that an incorrect item had been supplied. Despite your assertion that the sofa delivered was not what you ordered, the evidence showed that the fabric code ordered and the fabric code supplied were the same.

Throughout the correspondence, we received repeated demands for an immediate replacement or refund, together with threats of payment disputes, legal action and regulatory complaints. Despite this, we continued to review the matter and provided evidence supporting the order specification and the item supplied.

The matter was subsequently reviewed through the payment dispute process, where all available evidence was considered and the decision was resolved in our favour.

We always aim to assist customers fairly and professionally. However, we must base our decisions on the order specification, product details and documented evidence rather than comparisons with a different fabric option.

Kind regards,
Anna Furniture

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