Anna Furniture  Reviews 

380
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company, expressing deep satisfaction with their overall furniture purchases. Customers consistently love the stylish design, durable fabric, and exceptional comfort of the modern sofa beds they ordered for their homes. People frequently praise the remarkably prompt delivery service, friendly staff members, and helpful support team who assisted them throughout the entire transaction. Some reviewers were not happy with extended delivery delays, long waiting times, and ongoing communication problems with customer support representatives. Consumers also noted serious issues regarding poor product craftsmanship, including damaged parts, incorrect color deliveries, and extremely uncomfortable sleeping materials.

What people talk about most

Product

Clients share ambiguous opinions on product, with many consumers expressing high satisfaction regarding... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast,... See more

Order

Reviewers mention ambiguous feedback about order experiences, showing a high level of disagreement. Some... See more

Customer service

People report ambiguous experiences with customer_service. While some customers praised the excellent support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick deli... See more

Rated 5 out of 5 stars

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommen... See more

Rated 5 out of 5 stars

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you v... See more


Company details

  1. Home Furniture Shop

Written by the company

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(380)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality!

The sofa was very easy to assemble, looks beautiful, and feels like great quality. It’s extremely comfortable and exactly what we were hoping for. We would definitely buy from this company again. The delivery driver was also very friendly and helpful, which made the whole experience even better. Overall, a fantastic company with a great customer-focused approach.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!

Headline: TOTAL SCAM – Worst experience in the UK! Avoid at all costs!
​Do not buy anything from them; this company is a total scam.
​My sofa arrived two months late, and their customer service is non-existent—they simply do not respond to any messages. The craftsmanship is primitive, to say the least. I wouldn't even pay £50 for this quality. After just two weeks, the sofa started falling apart.
​I reported the issue, but they completely ignored me. Fortunately, I requested a chargeback through my bank and received a full refund without any problems. I am convinced there isn't a worse shop in the UK.
​Also, do not be fooled: this is NOT a Polish company! I know the high quality of Polish furniture, and this "rubbish" doesn't even come close.
​STAY AWAY!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and beautiful bed

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you very much! I would definitely recommend this company.”

24 January 2026
Unprompted review
Rated 5 out of 5 stars

⭐Highly recommended⭐

⭐ Highly recommended! ⭐
I would like to sincerely recommend this shop. We bought a beautiful sofa at a great price and we are extremely happy with both the quality of the product and the service. The whole process from ordering to delivery was smooth and professional. The staff were very helpful and friendly, and everything arrived on time. My whole family is really satisfied and we will definitely come back in the future. Thank you for the great service!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Not recived order

Ordered on 2nd November sofa which delivery time should be 2-6 weeks almost 3 moths since then and still did not receive my item. Poor close to none comunicatation and no customer service at all. No respect to customer time . Will never use again !

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

I am very happy to have found this company, we ordered a sofa bed on December 21st and really expected to receive it only after the New Year. But the company made an effort and delivered the sofa to our new home on December 24th. The sofa is very beautiful, and time will tell the quality.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Bought a sofa bed that should be delivered by 16th Dec. Never received it, keep getting excuses and they refused to give me my money back. Avoid them. Positive feedback are most likely fake

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Poorly built sofa bed

The corner sofa bed "Palmo" we purchased recently, is very poorly built. When we received the sofa, I noticed that the side panel is bearly holding in place and we need to be very careful when we are using it. Unfortunatly, simple awareness was not enough, the side panel just came off after a month of careful usage. I must say, I am very disappointed.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Avoid avoid avoid
My second review after a week.
I request a refund and collection and was waiting for a week for collection and you know what nobody collect the sofa!!!They ignored my messages I already open a case with my local citizen advice and my barista start the process against this scammed company!
Please don’t buy anything people can’t understand why people give them five stars !

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow. I have bought new corner sofa bed for my son. Ordered yesterday and today my sofa was delivered.
Great costumer service, quick delivery.
Sofa looks great,my son loves it.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design!


Fantastic Corner Sofabed – Great Value and Stylish Design!
I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent for the price — really great value for money. The fabric feels durable and comfortable, and it easily converts into a bed when guests stay over. The cushions are firm yet cosy, and the colour is just as shown in the pictures. Overall, I couldn’t be happier — it’s both practical and elegant. Highly recommend.

9 November 2025
Unprompted review

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