Anna Furniture  Reviews 

380
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company, expressing deep satisfaction with their overall furniture purchases. Customers consistently love the stylish design, durable fabric, and exceptional comfort of the modern sofa beds they ordered for their homes. People frequently praise the remarkably prompt delivery service, friendly staff members, and helpful support team who assisted them throughout the entire transaction. Some reviewers were not happy with extended delivery delays, long waiting times, and ongoing communication problems with customer support representatives. Consumers also noted serious issues regarding poor product craftsmanship, including damaged parts, incorrect color deliveries, and extremely uncomfortable sleeping materials.

What people talk about most

Product

Clients share ambiguous opinions on product, with many consumers expressing high satisfaction regarding... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast,... See more

Order

Reviewers mention ambiguous feedback about order experiences, showing a high level of disagreement. Some... See more

Customer service

People report ambiguous experiences with customer_service. While some customers praised the excellent support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick deli... See more

Rated 5 out of 5 stars

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommen... See more

Rated 5 out of 5 stars

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you v... See more


Company details

  1. Home Furniture Shop

Written by the company

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.8

All reviews

(380)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent contact with the seller, very well packed shipment, goods consistent with the description. I highly recommend.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Lovely comfortable sofa beds.

I purchased two sofa beds, I received them in two weeks . Happy with them as they look exactly the same as the picture and correct measurements. Happy with the communication with the seller I was kept in the loop of the process. Contacted one day before delivery and received a call 30 min before delivery to make sure I was there. Happy costumer.

5 October 2024
Unprompted review
Rated 3 out of 5 stars

Mixed feelings

Ordered a sofa on July 30th with a stated delivery time frame of 2-6 weeks. Chased for an update on the expected delivery on week four was told to wait two weeks. 12th September: week six, I.e. the week of the seller's stated maximum delivery time, the seller confirmed they received the sofa and it would be delivered that week. Was waiting all the way down until 19th September when I have had to leave for a few days. Got the message that the sofa would be delivered tomorrow. Asked to rearrange for a six days and got a response it would be delivered within 15 working days (if not delayed again I assume!) So it would be at least 10 weeks for the damn sofa to be delivered and not "2-6" weeks stated by the seller. I'm expecting guests in two weeks so 15 working days, I.e. three weeks doesn't work at all. I'm extremely glad I chose to pay cash upon the receipt of the item as not even sure I'd be able to return the money if I paid upfront. Dodgy company. I wish I turned to Ikea straight away and avoided all this stress as I would get a product of a guaranteed quality within the guaranteed time frame with the delivery likely not to exceed a week. Avoid Anna Funiture at all costs if you expect to use an item in the next few months. And if you do place an order with them do chose a payment upon the delivery option as those people can't be trusted whatsoever.
9th October: Got a call from a non-polish director desperately asking to remove the review and blaming the staff for the poor service, making excuses. I was offered a discount for the next order and assured of the quality of the delivery and the item. Changing the rating of the review for 3 stars for the desperation of the person that called me. The opinion about the company is still somewhat negative.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely agree with the last review

Absolutely agree with the last review. My sofa bed was delivered incomplete, totally different colour as ordered. Still waiting for the sides of the sofa. No response to my questions. Totally my messages ignored. Zero contact with the company. No recommend at all.

7 September 2024
Unprompted review
Rated 1 out of 5 stars

Totally ignoring the customer

They don't even deserve one star. We received a message that the delivery is to be on Saturday and the driver will call 30 minutes before. unfortunately there was no phone, nor was there any delivery. zero contact - we do not know what is happening with our sofa. Is it so hard to call to say sorry we won't get you today. I am very disappointed with the attitude of this salesman how he treats the customer. EDIT : October 6th... I was asked to provide details to verify that my opinion is true. If it wasn't true, I wouldn't be bothering with it.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Nice and easy with Anna Furniture

I recently purchased the Universal Corner Sofa Bed Texas from Anna Furniture, and I'm extremely satisfied with the entire experience. The range of payment options, including 0% Klarna payments, made it easy to fit the purchase into my budget. Communication was excellent throughout, with prompt and friendly responses via phone, email, and WhatsApp. The delivery staff were professional and courteous, making the process smooth and stress-free. Assembly was a breeze, and the sofa bed itself is both stylish and comfortable. Highly recommend Anna Furniture for quality products and outstanding service!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Recieved our alexa u shaped sofa bed, and we are extremely happy with our purchase, delivery was great and quick, everything was there and easy to assemble and the best part is that it looked exactly how it did in the pictures provided online. We would definitely purchase from this company again in the future hence the 5 stars given. Love it

14 August 2024
Unprompted review

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