Great onboarding experience moving from another provider, there's always going to be hiccups with a change but these were minimal. Love being able to log onto the portal and see all calls taken, actio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service Support team are excellent. They pick your call immediately. I haven't seen a service any faster. Anuja Selvaraju was great. Spent almost an hour with me to ensure all scripts were ame... See more
Company replied
We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... See more
Company replied
Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... See more
Company replied
Company details
- #1 of 7 best companies in Telephone answering service
- #1 of 3 best companies in Call Centre
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 11 Rutland St., EH1 2DQ, Edinburgh, United Kingdom
- 0800 802 1069
- hello@answerconnect.co.uk
- answerconnect.co.uk
4.9
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AnswerConnect has been very easy to…
AnswerConnect has been very easy to work with and have provided us a reliable service from day one.
They took the actual time to listen to my needs and helped develop a solution that worked perfectly for us.
18 May 2018
Unprompted review
Reply from AnswerConnect UK
Thanks for the great review Alex! We're glad our bespoke script paid off and that we were able to find the right solution that works so well for you.
On behalf of the company I talked to a…
On behalf of the company I talked to a number of providers and found AnswerConnect to be way ahead in terms of personal service - and most importantly in understanding exactly what we needed. Since our contract began everything has worked superbly. I personally like the option to rapidly change the caller's script if needed. Top marks.
16 May 2018
Unprompted review
Reply from AnswerConnect UK
Thanks so much for the amazing review Mark! It is always great to hear that we are providing a besoke service that works so well for you and your business. We always appreciate hearing feedback from you.
I love Answer Connect
I love Answer Connect. We use them for both our UK and USA sites. The call quality is amazing as they only use people who are fluent in the language.
14 May 2018
Unprompted review
Reply from AnswerConnect UK
Hi Adam,
We're delighted that you love our service so much! Thanks for taking the time to share your experience with everyone.
an efficient and professional service…
an efficient and professional service delivery ..thank you
20 April 2018
Unprompted review
Reply from AnswerConnect UK
Thanks for taking the time to pass on such valueable feedback. We're really looking forward to continue supporting your business!
I just love answer connect
19 April 2018
Unprompted review
Reply from AnswerConnect UK
Thank you for taking the time to show your love! We are so happy to know that we're giving you the best!
Highly recommend
Highly recommend, fantastic service & really helpful throughout the process
20 March 2018
Unprompted review
Reply from AnswerConnect UK
Thank you for your great review! We are really please to be supporting you and your business.
very good service
9 February 2018
Unprompted review
Reply from AnswerConnect UK
Hi Chris, We really appreciate your feedback - thank you so much!
From the very first discussions I had …
From the very first discussions I had with Answer Connect, I have been very impressed with how they have conducted themselves. They were able to quickly understand our requirements and then set about recommending and implementing a suitable solution. I am very happy with the service they deliver and have no hesitation in recommending their services to other businesses
2 February 2018
Unprompted review
Reply from AnswerConnect UK
What amazing feedback, Sunny! Thanks so much for this - we're really glad we can support you, your business and your clients.
AnswerConnect does exactly what they …
AnswerConnect does exactly what they say they will do and we find their service to be a great benefit. We not only now have a personal answer service but have generated leads each month where we had none before.
Easy use/setup and contact with the team is very good.
Recommended.
31 January 2018
Unprompted review
Reply from AnswerConnect UK
Brian! Thank you so much for this! It's always great to get feedback on the service we provide and yours has really made our day. We're happy to hear how well we're supporting you and that we've helped your business grow.
Very happy with AnswerConnect
Very happy with AnswerConnect. They took time to understand our business and to understand the role we wanted them to play in helping take customer enquiries when there is nobody in our office. We've been working with them for a month now and its working very well. We receive information in an easy to understand format and the leads from calls received are easy for us to follow up. The charging structure is flexible and very fair too.
31 January 2018
Unprompted review
Reply from AnswerConnect UK
Hi Rick,
What fantastic feedback! Thanks for taking the time to do that - it means a lot. We're glad we can help and really value your insight and business.
Highly professional service
Highly professional service, I would recommend this company to anyone.
31 January 2018
Unprompted review
Reply from AnswerConnect UK
Hi Muhammad,
We really appreciate your feedback - thank you so much!
Have responded well to feedback and …
Have responded well to feedback and steadily improved
31 January 2018
Unprompted review
Reply from AnswerConnect UK
Hi Martin,
Thanks for your positive feedback; we really appreciate it!
excellent service and professional team.
We've been using Answerconnect.co.uk for a while and their staff are always so helpful. Our calls get answered very fast and we receive notifications by text and email immediately.
excellent service and professional team.
30 January 2018
Unprompted review
Reply from AnswerConnect UK
Hi Patcharee,
Thanks for your positive feedback; we really appreciate it!
Excellent service - always available, extremely friendly, and efficient.
Answer Connect takes so much of the worry out of running an international business. Equivalent to hiring a personal secretary for every member of staff - but affordably! Excellent customer service - always available, extremely friendly and efficient.
30 January 2018
Unprompted review
Reply from AnswerConnect UK
Hi Taylor,
Thanks for your amazing feedback. We love hearing stories like this from our clients and we really value the time you spent to give us such a glowing review!
AnswerConnect is dedicated in taking …
AnswerConnect is dedicated in taking care of our calls. We found them very reliable and professional. We are pleased to know that they are dealing with our clients in such a way.
26 January 2018
Unprompted review
Reply from AnswerConnect UK
We're pleased to be looking after you and your clients! Thanks for the review: it's much appreciated!
Natalie Fung - CEO
Very receptive to feedback
Very receptive to feedback and helpful staff
25 January 2018
Unprompted review
Reply from AnswerConnect UK
Hi Shaheed,
Thanks for your positive feedback; we really appreciate it!
Natalie Fung - CEO
Reply from AnswerConnect UK
Hi Nadege,
Thanks for your positive feedback; we really appreciate it!
Natalie Fung - CEO
Great service.
Great service.. Comprehensive use of scripts and instructions
23 January 2018
Unprompted review
Reply from AnswerConnect UK
Hi Paul,
Thanks for your positive feedback; we really appreciate it!
Natalie Fung - CEO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.