A-One have been very useful in finding us motor cover for our slightly unusual situation. But the proof of the pudding with insurance is what happens when you need to claim. When we did need to claim... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a very difficult claim to process, yet Jules Mcgowan guided us clearly through the requirements, with consistent patience, helping us establish exactly what was needed in order to proceed. She... See more
Company replied
Excellent insurance broker. From the start, they were knowledgeable, patient, and truly took the time to understand my situation. They explained complex business insurance policies in a way that was... See more
Company replied
We have been with A-one for our business and fleet insurance for years. Nicholas is fantastic, he puts in a lot of work into find the best quote for renewing our insurance each year. always quic... See more
Company replied
Company details
- Insurance broker
- Car and Motor Insurance Agency
- Business insurance company
- Commercial Insurance Company
- Liability Insurance Company
- Personal Insurance Company
Information provided by various external sources
A-One is a top 50 UK insurance brokerage and absolutely dedicated to making sure our clients get precisely the protection they need. We offer a full service range of personal and commercial risk management from six UK regional offices and our headquarters in Ringwood, Hampshire with specialist divisions run by experts in their fields to provide the high quality personal service that has been our touchstone since 1993. Our success has been founded on our commitment to high quality personal service, fastidious attention to detail and our unshakeable belief that we can deliver exactly what you need.
Contact info
Energy House, Crow Arch Lane Industrial Estate, BH24 1PD, Ringwood, United Kingdom
- 0333 222 1030
- info@aoig.co.uk
- aoig.co.uk
4.8
Excellent
99 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Anna is INCREDIBLE!!!
Anna has been my claims handler throughout this experience. On a call yesterday, Anna explained the process clearly to me and exactly what was required to proceed. Whilst the claim is ongoing - Anna's commitment, knowledge, patience, kindness and understanding of a terrible situation has made the process for me SO less stressful to date.
Thank you Anna.
28 October 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for taking the time to share this thoughtful feedback. We’re truly sorry that you’ve had to go through such a difficult situation, but we’re very glad to hear that Anna has been able to support you throughout the process.
We’ll be sure to pass your kind words on to Anna. If there’s anything else you need, please don’t hesitate to reach out. We’re here for you every step of the way.
Excellent service
Beth from A one insurance has been brilliant with dealing with my clain from start to finsh. Ive never had to chase. Everything has been quick and smooth.
Thanks
8 October 2025
Unprompted review
Claim went smoothly
A-One have been very useful in finding us motor cover for our slightly unusual situation. But the proof of the pudding with insurance is what happens when you need to claim. When we did need to claim after the car had a dispute with a post in the New Forest, A-One dealt with the insurers for us and arranged for us to use our local bodyshop, which meant the car was only out of use for a day, rather than disappearing to the insurer's bodyshop for months whilst awaiting a part. Helpful throughout and resolved without any fuss.
17 September 2025
Unprompted review
Exceptional service…
Exceptional service as always from the team, with special thanks to Anna and Janine who exceeded my expectations with unparalleled customer service and prompt support when needed. A massive thank you!
29 August 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that Anna and Janine were able to exceed your expectations. We will pass on your thanks to them. Providing exceptional service and prompt support is always our goal, and it’s wonderful to know we delivered that for you.
Worst Service, They dispute every detail.
This insurance company is the very worst that I have ever had the displeasure of dealing with. They treat you not as a customer but as a severe inconvenience and with disrespect. They argued about every mortal damaged item from the outset. I invited them to make their own inspection but they refused, instead arguing and demanding endless photos. The agent was abrupt, awful and a result took five months to resolve a water damage claim that should have been straight forward. As a result my tenant had to live without a serviceable kitchen for nearly 5 months to which they paid around £100 as a 'good will' gesture to him. I would NEVER EVER recommend using this company. As a commercial landlord for over 30 years, and having dealt with a number of escape of water claims, there are very many better companies to deal with than the stress of this one.
14 June 2025
Unprompted review
Reply from A-One Insurance Group
Thank you for your feedback, Mr Collier, we addressed the points raised here during the original complaint. We offered a gesture of goodwill, which you accepted.
We also confirmed that regarding your concerns about level of disturbance allowance and cover, we’ve explained that the level of cover you're seeking falls outside the scope of your policy. As a broker, we always challenge insurers when we believe there is coverage, and our position is based on extensive claims experience. We also investigated the level of service that was being provided, and we were very responsive, typically replying on the same day throughout the claim.
We also highlighted where in your policy documents you would be able to find further information in regards to your level of claim, which was on page 4 of the cover overview. If you require these documents again please let us know.
If you're still dissatisfied, you may contact the Financial Ombudsman Service at financial-ombudsman.org.uk.
Anna G is....A-One…
I've been dealing with Anna at A-One as our claims advisor and she has been nothing short of fantastic. Timely replies to enquiries, knowledgeable and most of all keeps things moving. Anna acts quickly and efficiently and takes out the stress of the claims process.
25 July 2025
Unprompted review
Reply from A-One Insurance Group
Thank you for your kind words about Anna. We’re so glad her quick replies, knowledge, and efficiency have made the claims process easier for you. We’ll be sure to share your feedback with her.
Great support to help resolve a claim
24 July 2025
Unprompted review
Reply from A-One Insurance Group
Thank you Richard. We're really pleased we could help get the result you deserved.
A Fantastic Experience
A Fantastic Experience from the start. I have a small portfolio of properties and the insurance is due for renewal 5 August 2025. Unfortunately, I have not received a renewal from my current broker or insurer.
I contacted Donna Fletcher at AOIG and she made the whole process so easy, with great advice an honesty. I have decided to place my business with them and would thoroughly recommend Donna from the Dorchester office.
21 July 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that Donna was able to provide you with the clear guidance and support you needed, especially at such a crucial time with your portfolio renewal. We’re proud to have her on the team at our Dorchester office, and your recommendation means a great deal. We look forward to working with you and supporting your insurance needs going forward!
Amazing service from Rob
We had a fantastic experience working with Rob to arrange building insurance for our block of flats. From start to finish, he was incredibly professional, knowledgeable and responsive. He took the time to explain all our options clearly and answered any questions we had with patience and clarity.
Rob secured us an amazing level of cover at a very competitive price, giving us peace of mind that our properties are well protected. The whole process was smooth and stress free, thanks to his expertise and attention to detail.
We wouldn’t hesitate to recommend Rob to anyone looking for reliable and cost effective insurance solutions.
27 May 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your wonderful review. We’re thrilled to hear that working with Rob was such a positive experience. His professionalism, responsiveness, and attention to detail are exactly the qualities we strive to deliver across the group.
At our core, we believe great service doesn’t happen by chance—it’s the result of ongoing training, high standards, and a genuine commitment to our clients. Rob embodies these values perfectly, and we’re so pleased that came through in your experience.
Your recommendation means a great deal to us, and we’re always here if you need any further support in the future.
Beth has been dealing with a claim for…
Beth has been dealing with a claim for me , it was quick efficient and resolved easily with funds received shortly after. Great service thanks Beth.
1 July 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your kind words! We’re thrilled to hear that Beth was able to assist you quickly and efficiently, and that your claim was resolved smoothly. We’ll be sure to pass along your appreciation to her.
Dan Glass was fantastic!
I needed some insurance pretty urgently for an event and Dan Glass was brilliant! He talked me through my options and gave me some great advice before sorting it all within about half an hour. He made the process super easy and speedy, and relieved a lot of stress! I’d 100% recommend speaking with Dan for your insurance needs!
22 August 2024
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your fantastic feedback! We’re so pleased to hear that Dan was able to assist quickly and take the stress out of the process for you. Providing clear advice and prompt service is exactly what we aim for, and it’s great to know that made a difference.
We really appreciate your recommendation and look forward to helping with any future insurance needs you may have!
Best regards,
The A-One Team
Ticks all boxes
Been dealing with Dan at A-one for a few years now. Nothing is ever too much trouble and turnaround is always good. He meets all our business needs for insurance purposes and we would not have any hesitation recommending him.
30 June 2025
Unprompted review
Reply from A-One Insurance Group
Thank you for taking the time to leave such a positive review. We’re delighted to hear that your experience with A-One has consistently met your expectations and that our support has been valuable to your business.
Your recommendation means a lot to us, and we truly appreciate your ongoing trust. We look forward to continuing to support your insurance needs for many years to come.
Warm regards,
The A-One Team
year after year
We have been with A-one for our business and fleet insurance for years.
Nicholas is fantastic, he puts in a lot of work into find the best quote for renewing our insurance each year.
always quick to reply to emails, and to answering our many questions throughout the years. nothing is too much trouble and Nicholas explains everything in full.
They all go above and beyond to keep us happy loyal customers. we will continue to use them year after year.
Thank you to Nicholas, Jonathan, and Sharon
26 June 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your kind words and continued trust in A-One! We’re truly grateful to have you as a long-standing client. It’s wonderful to hear that Nicholas, Jonathan, and Sharon have consistently provided the service and support you deserve. We always strive to go the extra mile, and knowing that our efforts have made a difference means a great deal to us.
We look forward to supporting you and your business for many more years to come. Thanks again for taking the time to share your experience!
Warm regards,
The A-One Team
They are the best company to sort out…
They are the best company to sort out all your insurances , nothing is too much trouble and they get the best cover and price I would highly recommend
2 June 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with us. Our team works hard to find the best cover at the right price, so it’s great to know we’ve hit the mark for you.
Anna - Cert CII Claims Handler
Re-posting review after it was removed.
Dealing with Anna is like talking to a brick wall. Very disorganised, does not understand things, gets confused, Total waste
A-One Insurance previously responded to my review: that they made several attempts to contact you to better understand your concerns but this is not true
The review was removed as per request of A-One Insurance as it included Anna's surname. As per Trustpilot guidelines, this has now been removed & review re-posted.
21 May 2025
Unprompted review
Reply from A-One Insurance Group
Dear Mr. Phil DB,
Thank you for your feedback. We take all comments seriously, as maintaining a high standard of service is extremely important to us.
Following a review of the case, we can confirm that the policyholder’s claim was settled several weeks ago, in full accordance with the agreed scope of works. The excess was also provided to the policyholder, and the claim has since been closed.
We made several attempts to contact you by phone to better understand your concerns. However, our Claims Manager’s direct dial number was blocked after a couple of tries, which unfortunately limited our ability to reach you. That said, you had our full contact details and could have requested to speak with a member of the team at any point prior to posting your review. Doing so would have allowed us to clarify matters and address your concerns directly.
Additionally, as this review appears to have been submitted by someone other than the named policyholder, we are unable to verify specific details or fully understand the basis of your feedback. We would, however, still welcome the opportunity to speak with you directly if you wish to discuss this further.
In terms of the Trustpilot post, we requested only the removal of your surname in line with data protection requirements. Trustpilot subsequently chose to remove the entire review in accordance with their own terms and policies.
We respect your right to share your opinion, and we view all feedback as a chance to improve. However, in certain cases—such as this—outcomes are driven by external factors beyond our control as a broker, including requirements from insurers, managing agents, or regulatory protocols set by the FCA.
Should you wish to discuss the matter further, we remain available and willing to assist.
Kind regards,
A-One Insurance Group.
Very Patient
I'm partially deaf and a little old, but I found the team at your Westbourne office extremely helpful, Fredrick and Sally Ann were both very patient with me. Thank you for your great service.
2 May 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your kind words. We’re really pleased to hear that the team at our Westbourne office made you feel supported and took the time to assist you with patience and care. That’s exactly the experience we aim to provide. If there’s ever anything else you need, we’re always here to help. Thank you again for choosing us!
A quick turnaround sorting out my…
A quick turnaround sorting out my insurance when I took delivery of my new car. It was seamless, competitive and I received everything in a timely fashion. Thank you for a great service A-One!
7 October 2024
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your kind words! We’re really pleased to hear everything went smoothly and that you were happy with the service and turnaround time. Enjoy your new car, and if there’s anything else you need, we’re always here to help. Thanks again for choosing A-One!
Always professional
I have been with A-One Insurance for a few years now for my public liability insurance, just renewed with them for another year, always professional and always helpful from dealing with the renewal to dealing with a claim, would highly recommended this broker - Thanks to all at the A-One Team
13 May 2025
Unprompted review
Reply from A-One Insurance Group
Thank you so much for your continued trust and kind words! We’re thrilled to hear that you’ve had a positive experience with our team over the years. It means a lot to know you’d recommend us, and we truly value your loyalty. Here’s to another great year ahead—thanks again from all of us at A-One Insurance!
Excellent insurance broker
Excellent insurance broker. From the start, they were knowledgeable, patient, and truly took the time to understand my situation. They explained complex business insurance policies in a way that was easy to grasp, and they were always quick to respond to any questions I had.
What really stood out was their dedication to finding the best coverage at the most competitive rate. I’ve never felt pressured, only supported. I wouldn’t hesitate in recommending A-One. Thank you so much.
8 May 2025
Unprompted review
Reply from A-One Insurance Group
Thank you for such a lovely review! We’re so pleased to hear that our team was able to support you with clear, patient guidance and tailored advice throughout your business insurance journey. It’s our goal to make complex policies easier to understand and to ensure you feel fully supported—not pressured—every step of the way. Your recommendation means a great deal to us. Thanks again for choosing A-One!
Disgusting service
Disgusting service! I am absolutely shocked and outraged by the way in which I have been treated by this insurer. Rude service blocking any claim. I feel completely taken advantage of - fobbed off doesn’t even cut it. DO NOT USE THIS COMPANY!
9 January 2025
Unprompted review
Reply from A-One Insurance Group
Thank you for taking the time to leave your review and we're sorry to hear you've had a bad experience with an insurer. As an insurance broker, we're on hand to help where we can. Unfortunately you didn't leave any details so we can't get in touch with you, but we'd really like to fully investigate this matter. Please get in contact with our complaints department at compliance@aoig.co.uk or 0333 222 1030. Someone will be able to talk through what's happened and if you are a client of ours, we will help resolve the issue for you.
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