A-One Insurance Group Reviews 99

I can't praise them too highly. They have steered me through a number of years insurance on a number of properties in a professional and friendly manner.

During the month of March 2021 my car was declared a total write off and it was necessary for me to make a claim. This involved a link up with Zurich in Portugal and in the UK. The gentleman appointed to handle my claim was Mr. Harry Smart. I had never been in this position before so I found the prospect of getting the claim underway quite daunting. Mr. Smart took me through the process one step at a time and was very clear on how I should proceed. The communication with Mr.Smart was regular and reassuring. I am so impressed with the respect and professionalism shown to me during the process and I have no hesitation in recommending A-One Insurance and Mr. Harry smart in particular.

Patrick O'Doherty
Westbourne
Bournemouth.

Very Friendly and supportive, competitive and understanding of the demands and needs of small business (and of the emotional ups and downs -especially now!)
Our second year of insuring with this broker, and they thoroughly and patiently rechecked specifics - rather than a simple re-insure - and saved us a little more money.

This 12 months has been very difficult, financially, for a small family run business such as ours. A huge thank you goes to Anthony Bristow who helped us immensely with our business interruption claim (due to COVID-19). His assistance, time and patience was very reassuring during this process and with Anthony's involvement he was able to increase our settlement.

Found A-One Insurance Group more than 10 years ago and now use them for all my Blocks of Flats insurance. My Portfolio Manager, Julie Cheetham, deals efficiently with new business and annual renewals, negotiating hard to get me the best price. Cai Rolfe, my Business Development Manager, is on hand for exceptional queries and contacts me throughout the year to check all is well. And, when the worst happens and a claim is necessary they have their own Claims Dept. who lead you through the process step by step. The best Independent Brokers by far! Michael Williams, Director M A Williams Accountancy Ltd (Property Management) Hereford

Professional, Efficient insurance broker who we have been using for many years to look after our portfolio of block of flats insurance.

Very knowledgeable and an excellent service provided at all times.

Big shout Out to our account manager Mike Brown who always goes above and beyond what is required.

Amazing! Anthony Bristow dealt with our claim when the pubs were shut down due to Covid 19. My husband and I both fell in love with Anthony and want to marry him. He persisted with the insurers and took our miserly offer of £6000 up to £30,000 through sheer grit and determination not to allow the insurers to get away with a small offer. We would definitely use him again even if he does turn down our marriage proposal, we'll still love him!

Very helpful and easy to deal with. Able to talk directly and quickly to a real person rather than spend ages going through an automated system. Recommended

I had to make a claim for my lost engagement ring. I was very upset about this as the ring was inherited from my Grandmother. Harry made the claim run very smoothly and was very sympathetic.
I received the settlement within a couple of weeks.
Thank you A-One, especially Harry! I highly recommend this broker for their excellent customer service.

A-One are extremely efficient, responsive and informative. Janine in particular provides outstanding support and guidance through an emotive process.

We always refer our Marine clients into Desiree because she specialises in this area I know they'll be looked after with the right advice on policy cover and finding a competitive cost.

I was very impressed with the firm that the insurers used to restore my kitchen to its former glory following accidental damage. Plastic Surgeons - great name for what they do, seamless repairs to my worktop, sink and wooden floor.
Thank you
Equally impressive was the professional manner in which my claim was handled.

Placed my home and motor insurance with the Westbourne office and found them to be friendly, helpful and efficient!

Mr. Bristow helped us enormously in our claim to the main insurers. He was extremely helpful and kept on at the insurers until the final payment was made.

I use A-One for my personal Insurance policies and the service I have always received has been second to none.

The communication is clear, precise, and efficient. All staff members have always gone above and beyond to assist wherever necessary.

I am always recommending A-One to friends and family whether it is business or personal A-One can do it all.

I use A-One for my Car & Home insurance, I have also recommended them to friends & family as they are always on hand to help nothing seems to much trouble. I am very impressed with the professional service I have received

I have been so impressed with the way in which A One has dealt with my claim. They have kept me informed every step of the way of any progress or updates.
Highly recommended.

Excellent help and advice from the staff at A-One. I have both home and motor insurance with them and they have never let me down once, always competitive and I'd even be inclined to pay slightly more for such a premium service.