A-One Insurance Group Reviews 99

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth handling of claims, noting that the process is often resolved without fuss. However, some people were dissatisfied with the customer service, mentioning that their claims were difficult to process and that communication could be disorganized and unhelpful. These customers reported issues with agents being abrupt and uncooperative, leading to prolonged resolution times for what should have been straightforward claims.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its efficiency and helpfulness.... See more

Claim

Consumers find the claims process to be positive, even for complicated cases involving multiple floods or... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A-One have been very useful in finding us motor cover for our slightly unusual situation. But the proof of the pudding with insurance is what happens when you need to claim. When we did need to claim... See more

Rated 5 out of 5 stars

We had a very difficult claim to process, yet Jules Mcgowan guided us clearly through the requirements, with consistent patience, helping us establish exactly what was needed in order to proceed. She... See more

Company replied

Rated 5 out of 5 stars

Excellent insurance broker. From the start, they were knowledgeable, patient, and truly took the time to understand my situation. They explained complex business insurance policies in a way that was... See more

Company replied

Rated 5 out of 5 stars

We have been with A-one for our business and fleet insurance for years. Nicholas is fantastic, he puts in a lot of work into find the best quote for renewing our insurance each year. always quic... See more

Company replied


Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Business insurance company
  4. Commercial Insurance Company
  5. Liability Insurance Company
  6. Personal Insurance Company

Information provided by various external sources

A-One is a top 50 UK insurance brokerage and absolutely dedicated to making sure our clients get precisely the protection they need. We offer a full service range of personal and commercial risk management from six UK regional offices and our headquarters in Ringwood, Hampshire with specialist divisions run by experts in their fields to provide the high quality personal service that has been our touchstone since 1993. Our success has been founded on our commitment to high quality personal service, fastidious attention to detail and our unshakeable belief that we can deliver exactly what you need.


Contact info

4.8

Excellent

TrustScore 5 out of 5

99 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mr Tom Wolveston

Mr Tom Wolveston is always competently helpful and gives the company great credibility.
Happy with the service by email and phone and priced fairly.

3 December 2024
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the review! We've passed your feedback onto Tom.

Rated 5 out of 5 stars

Timely and very professional response

I unfortunately had a RTA in my lovely Bentley, which was deemed unrepairable
The A1 team guided me through the process in a caring and timely manner.
All resolved within a month
Thank you A1

12 September 2024
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the review!

Rated 5 out of 5 stars

Good service

A-One have served me well over the years, courteous and efficient.

20 August 2024
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the review Mike!

Rated 5 out of 5 stars

Tom Wolverson at A1 comes with my…

Tom Wolverson at A1 comes with my highest recommendation. No question is too difficult, he is tenacious, thorough and most pleasant to deal with.
Insurance is a mine field; this is the man to guide you through.

24 May 2024
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you very much for your review! Your feedback has been passed on to Tom 😊

Rated 5 out of 5 stars

Robert Holmes has gone above and beyond…

Robert Holmes has gone above and beyond to keep up as happy loyal customers. He put in lots of work to help find the best quote for renewing our insurance.
Thank you Rob and great work.

27 March 2024
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you very much for your review! We'll be sure to pass your feedback on to Rob & the Property team.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly helpful and confirms why it's always better to use an insurance broker than go direct, highly recommend.

26 September 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the review Matthew!

Rated 5 out of 5 stars

David Staddon is a gift

David Staddon is a gift. David dealt with our insurance in a way that relived me of the anxiety and effort.
He was very efficient, courteous and assuring.

5 June 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for such a lovely review! We constantly strive to make everything as easy as possible for our clients.It's a pleasure to be able to help.

Rated 5 out of 5 stars

Laura Karian is the guru of Insurance

Laura Karian is the guru of Insurance. She is truly the most valuable person in the insurance industry when it comes to speaking to someone with a wealth of knowledge, that can act on your needs professionally and timely manner.

She also has a beautiful radio voice and is a pleasure to listen to!

8 May 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the lovely review, Sam. We will pass your feedback onto Laura.

Rated 5 out of 5 stars

I renewed my Business insurance with…

I renewed my Business insurance with Pristine Insurance this week, Laura helped me with the quote and process, not only was the quote competitive it was seamless, thankfully with Laura's help.

I would certainly recommend them.

3 April 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the great review, James. We will be sure to pass your feedback to Laura.

Rated 1 out of 5 stars

Awful customer service

Awful customer service. Takes weeks to hear they respond to email. ~Horrible experience dealing with their unfriendly and unprofessional brokers

1 March 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Hello,

Thank you for reaching out to us. We are very sorry to hear about your negative experience. We would of course like to identify your policy and discuss this further.

Therefore, we would be grateful if you could get in touch at your earliest convenience via the details below:

Email: complaints@aoig.co.uk
Telephone: 01425 480700

Thank you,
A-One Insurance Group.

Rated 5 out of 5 stars

Laura Karian is not only here to sell a…

Laura Karian is not only here to sell a policy to you but pay a huge attention to detail and understand your requirement. She has always run extra miles to help me beyond her normal hours. She is absolutely is the best person I will deal with and will never move my business elsewhere unless she says.

21 March 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for leaving such a lovely review and we're delighted that you are so pleased with our service. We will make sure Laura sees your feedback 😊

Rated 1 out of 5 stars

Useless woke fools

If you want a penny pinching long drawn out experience this company is for you. 3 months and they are arguing over peanuts. Support the customer no why on earth would they want to do that? Stuff them, from now on I’m going with my own insurance and not a communal one. I’m going to pay for the repairs caused by the water leak from the flat upstairs myself otherwise it won’t get done this century

4 January 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Hello,

Thank you for reaching out to us. We are very sorry to hear about the problem you are experiencing. Our claims team manager would like to discuss this further with you. We would therefore be grateful if you could get in touch at your earliest convenience via the details below:

Email: Alisonj@aoig.co.uk
Telephone: 01425 486536

Thank you,
A-One Insurance Group.

Rated 5 out of 5 stars

I have been with this company for…

I have been with this company for several years now and find them to be very helpful and professional.Their understanding of the cover they are providing is extremely valuable, I deal with Laura and find her to very helpful professional and extremely knowledgeable about every aspect of the cover! I would highly recommend this company to everyone excellent service. Five star!

23 December 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the lovely review Garry.

Rated 5 out of 5 stars

Very helpful

Very helpful. Seem to do their best to get the best product for our needs.
Always easy to contact them.
We deal with Tom Wolverson who is always very helpul

13 December 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the review Andy!

Rated 5 out of 5 stars

5 Start service from Laura Karian

5 Start service from Laura Karian, can't express how happy I was with her service from start to finish.
Highly recommended.

5 October 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the lovely review!

Rated 5 out of 5 stars

After having problems with previous…

After having problems with previous insurers I was so pleased when we were introduced to Laura Karian at A. 1
Insurance She is always so helpful and
Professional and always with a cheery. Disposition I would recommend her 100%

11 October 2022
Unprompted review
Rated 5 out of 5 stars

A-One provide insurance to business

A-One provide insurance to our business. Their professional service ensured that we received the correct insurances to protect our business and directors together with allowing us the insurance to grow in a new direction. We regularly refer to A-One and receive excellent feedback. Thank you.

16 September 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for such a lovely review. We'd also like to thank you for your recommendations too!

Rated 5 out of 5 stars

Laura Karian is AMAZING!!

I had been recommended to contact Laura as had been told by another Dry Cleaning company that she was the best he’d ever come across, he wasn’t wrong !!
Laura made a stressful time as easy as she possibly could, she was in constant contact with me and did everything in her power to help us. Thank you so much Laura, you are absolutely brilliant!!!

1 September 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Jo, thank you for such a lovely review. Laura is a real credit to our team, we will pass your feedback on to her too!

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