Great supplements I buy from other stores, this time I decided to order directly from AOR. Testing all the new vitamins & supplements at the moment, so far no side effects or anything bad to say. Than... See more
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I like your products very much but your online ordering is very frustrating. I can only delete subsriptions but can't add anything extra on to an order. My last order took me 2 hours over 4 days to d... See more
Company replied
I use several AOR products to help with my health issues which include fibromyalgia, irritable bladder, chronic fatigue syndrome. They are top notch. But, I have found the subscription process a b... See more
Company replied
I needed help setting up an account and the woman who helped me was very patient and courteous! Placed my order which I thought I had placed two weeks ago, so I needed my supplements yesterday, but p... See more
Company replied
Company details
Information provided by various external sources
AOR Canada offers premium natural health supplements that may help preventing, correcting, or improving your health needs.
Contact info
3900 – 12 Street NE Calgary, AB, T2E 8H9, Calgary , Canada
- 1-800-387-0177
- info@aor.ca
- aor.ca
3.7
Average
586 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
Very good customer service. We have been using AOR supplements for some time now and feel confident in their products.
13 December 2022
Reply from Advanced Orthomolecular Research
Hi Louise,
We appreciate your thoughtful review and are happy to hear you’re satisfied with your experience. We look forward to continuing to serve you.
Wonderful service
Order was filled promptly and correctly. Information updates were provided regularly from order reception to delivery. Will definitely re-order.
8 December 2022
Reply from Advanced Orthomolecular Research
Hi Jana,
Thank you for sharing your feedback with us. Our priority is to deliver a great customer experience and we are ecstatic that we met that mark!
Superb products and equally high, respectful, professional service.
C.S. reps are professional and helpful. A great asset for any buyer seeking good products is the live rep. Their patience and courtesy bring AOR to the top.
5 December 2022
Reply from Advanced Orthomolecular Research
hello,
We appreciate your thoughtful review and are happy to hear you’re satisfied with your experience. We look forward to continuing to serve you.
It was speedy
5 December 2022
Reply from Advanced Orthomolecular Research
Hi Carol,
Thank you for your feedback. We look forward to continuing to serve you!
Super easy to add to order or remove…
Super easy to add to order or remove from order. I would like to be able to pause one item (skip an order) but not the whole order. I guess I could cancel it and add it later but it would be nice to have a pause feature for individual items.
1 December 2022
Reply from Advanced Orthomolecular Research
Hello,
We appreciate you taking the time to leave your review. We value our customers’ experiences and will consider this feedback as we continually work on improving. Please let us know how your next experience with us goes!
Easy to navigate.
26 November 2022
Reply from Advanced Orthomolecular Research
Hi Gayle,
Thank you for the 5-stars! Hope to see you again soon!
Once I had found how to navigate your…
Once I had found how to navigate your web site it was easy but I spent a lot of time looking for specific products. I ended up having to go page to page where I realized that everything was in alphabetical order. If not I had to find a category of the product and that was not evident to me. In what category do you put Vitamin D? I did not see a category vitamins.
26 November 2022
Reply from Advanced Orthomolecular Research
Hi Sylvie,
Thanks for taking the time to leave a review. We appreciate the feedback on the website structure, and are sorry it was difficult to navigate. We will take this feedback to our team when discussing future improvements. We're happy you found what you were looking for, and hope to see you again soon!
I love their scientifically proven…
I love their scientifically proven products. Their customer service is exceptional. You will not be disappointed.
25 November 2022
Reply from Advanced Orthomolecular Research
Hi Sharon,
Thank you for sharing your feedback with us. Our priority is to deliver a great customer experience and we are ecstatic that we met that mark!
Reply from Advanced Orthomolecular Research
Hi Camille,
Thanks for the review, and we're so happy to hear our wonderful customer service employees took care of you! Hope to see you again soon.
It was easy to do the order
24 November 2022
Reply from Advanced Orthomolecular Research
Hi Patricia,
Thanks for taking the time to leave a review, we're happy you found the process easy! Hope to serve you again soon.
I get great relief from this product…
I get great relief from this product and the shipping is always fast.
24 November 2022
Reply from Advanced Orthomolecular Research
Hi Linda,
Thank you for the positive rating – we’re happy that you’re happy!
Reply from Advanced Orthomolecular Research
Hi Stephenie,
We're happy the site was a breeze for you, thanks for the feedback!
Reply from Advanced Orthomolecular Research
Hi Thomas,
Thank you for your feedback. We look forward to continuing to serve you!
Excellent Canadian/Alberta Company
Easy to order online. Very fast processing and shipping. Gift is appreciated. So many Companies do not let the public order unless through a naturopath, thankful this Canadian Company lets the public order. Appreciate the more you order the better the prices get and free shipping is appreciated when money is tight.
31 October 2022
Reply from Advanced Orthomolecular Research
Hi Anita,
We appreciate your thoughtful review and are happy to hear you’re satisfied with your experience. We look forward to continuing to serve you.
Number one it’s Canadian
Number one it’s Canadian. Highly recommended by health food stores. Find the products are very effective and do what they are formulated to work in the body.
8 November 2022
Reply from Advanced Orthomolecular Research
Hi Mona,
Thank you for the 5-stars! Hope to see you again soon!
Delivery is prompt .
7 November 2022
Reply from Advanced Orthomolecular Research
Hi Anne,
We're glad you've taken advantage of our very fast shipping! Hope to serve you again soon.
The magnesium
Just starting to try out your product
So far it is good
I order more , i fo use the b complex so far all good
Thankbto my teacher Chantal Ann
3 October 2022
Reply from Advanced Orthomolecular Research
Hi Denise,
We're happy that you're happy! We hope to continue to serve you.
speed to reply
24 October 2022
Reply from Advanced Orthomolecular Research
Hi Jean,
Thanks for taking the time to review. We hope to serve you again soon!
Fast and efficient
21 October 2022
Reply from Advanced Orthomolecular Research
Hi Coline,
Thanks for the 5-stars!
website quick and easy
website quick and easy to use to make a quick order when I need it.
20 October 2022
Reply from Advanced Orthomolecular Research
Hi Sandra,
Thanks for the feedback on our website, we're glad you're enjoying the experience! We hope to serve you again soon.
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