Was extremely easy to follow your website. Locating things I might be interested in with great prices usually followed by a coupon ( wow ). Shipping was prompt and product safely delivered. I will co... See more
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Review summary
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I bought a massage armchair and I loved it so much, I bought another one. The chairs are exactly what I was looking for, firm but comfortable, the right colour for me, and just wonderful. And not only... See more
Order processing and shipment tracking were all good. Installation instructions were confusing. A video would have been helpful. I like the idea of adding more sections as the plant grows.
First time using Aosom CA. The order was easy to submit. Once submited I received emails with the the status of the shipment along with tracking info. It was stated when the shipment was going to a... See more
Company details
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Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!
Contact info
Finch Avenue East 5590, M1B 1T1, Toronto, United States
- aosom.ca
4.5
Excellent
8k reviews
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I love my lamp it's bright and looks…
I love my lamp it's bright and looks great at the end of my driveway
2 June 2026
Delivery was quick item is beautiful…
Delivery was quick item is beautiful long construction time! Somehow we received an extra number 3 part so we will use it as a shelf lol
9 June 2026
Water fountain…
purchased a water fountain for our deck, it was exactly as described and easy to assemble. and as a senior it was fabulous to have it delivered right to my front door. couldn't have managed it on my own from a store. will definitely purchase from this company again!
5 June 2026
Love the product but did not receive…
Love the product but did not receive notice of delivery nor could I track it.
5 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered lazy boy chair
Ordered lazy boy chair. Did not realize it came unassembled!
Picture seems larger in size. Wish the back portion was taller for a man to sit with head rested on back
The massage feature .. is much more noisier than expected.
9 June 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We apologize for any inconvenience caused and will ensure to pass on your feedback to the relevant department for further action.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.
Although Aosom did its delivery job…
Although Aosom did its delivery job just fine, I am *very* disappointed in the product shipped. The legs are so spindly and unstable that I am astounded the product shipped as-is from factory. "OutSunny" should be ashamed of their quality control. Absolute garbage and unusable product. $120 down the drain.
8 June 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
Respect of description of the product
8 June 2026
Love the narrow little bench that fits…
Love the narrow little bench that fits perfectly in my tiny bedroom.
8 June 2026
Delivery was fantastic...well packaged
Delivery was fantastic...well packaged. Such a great gift for my great grandson! A little hard to put together but we managed.
8 June 2026
appreciate the speed of delivery and…
appreciate the speed of delivery and the very good value for money.
8 June 2026
No replacement cover available for our 3 year old Outsunny gazebo!!
The model of Outsunny gazebo that I had purchased from AOSOM, a couple of years ago, did not have a replacement fabric top available to purchase from Aosom, so I had to purchase one that was meant for another 10’ x 10’ model and it unfortunately required quite a bit of modifications to the gazebo structure in order for it to fit properly.
After putting the new cover on the gazebo we also noticed an area on the replacement cover that had a defect/cut that went almost all the way through the fabric, so we ended up putting a piece of duct tape over it so that it hopefully wouldn’t rip any further.
8 June 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
fast reliable service
8 June 2026
I love my five tiered unit…
I love my five tiered unit is someone with mobility issues it’s the perfect fit for me as I can pull the pots out to weed and water
8 June 2026
Installation ruins an otherwise good product
I would give the product a 4.5 rating and the delivery was on time and all parts were accounted for. But the instructions were inadequate. I realize the fault lies with Outsunny but if you are a reseller you should be able to provide some guidance with the installation. No videos exist for my model and it is one of the least straightforward installs out there I had to figure out the roof panels for myself and did not follow the manual to successfully complete the roof. The overall rating would be 3.5
8 June 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
We understand how frustrating it can be when assembly steps are not clear. Please know that we are already working on improving our manuals to make them more user‑friendly with better illustrations and clearer language. Your input is very valuable in helping us make these improvements. If you need any assistance with assembly, please do not hesitate to contact us directly – we are happy to help.
Good product selection
Good product selection. Canadian company. Product shipped as ordered. Thk u.
8 June 2026
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