Apcpure Reviews 113

I have ordered from APC PURE before and I have no complaints. I had run out of a product and called in a state of panic on 27/7/21. I spoke to Shakeela. The product which I wanted, there was one in stock in the warehouse. When I explained to her how important this product was to me. She went over and above her duties and made sure that the product was located and delivered to my address... as promised within 48 hours... the delivery arrived on 30/7/21.
The service I received from Shakeela was outstanding...She was very helpful and is a real credit to the company...
Thank you Shakeela...

I would highly recommend this company I don't usually write reviews but due to a young lady called Shakeela I felt I had to write something as the customer experience I received from her was outstanding. She was very helpful and and gave me great service a real credit to the company my item arrived on time also and I am pleased to say that we will be dealing with this brilliant company again. Thank you and I look forward to ordering more with you in the future.

Good service, they're extremely helpful with the labelling service. Never had any issues with lead times, prices or communication.

Beware
Be very careful about using this company APC pure - they take you money - have stock listed on line but not in the warehouse - They do not answer emails - or their customer service line and put the phone down when you start discussing further action
I did get my money back

I would like to state that the products that I ordered have all been working perfectly and fulfilling their purpose. I would recommend if you need sensitive items that APC Pure offer and you have the patience and time to receive the order.

My first issue came when I received my order there was an item missing, and there were certain containers that weren't as pictured. In an attempt to find out where my other item was and to query about my new unwanted containers, I emailed to get an answer. Bear in mind I had left it a week or so, just in case the other item was 'held up' or lost in the mail. I could understand because we were all going through a tough COVID-19 experience, so I was more than happy to not be fussy.
I was told to wait for processing for the missing item; which I did and after a few weeks it was all sorted.

But for the containers; the situation became unbearable. I'd requested to get a replacement but I was told it was out of stock. I figured since a few weeks had passed without me getting my missing item, it would be back in stock, and hoped they would pack it into the same package.
At the time I had been emailing back and forth with 'Shakeela', so I knew they knew my unhappiness with the new containers.

Long story short I make a complaint about how the bottles tend to leak, in then hearing/reading this, they would discredit, dismiss and argue with me. Their rebuttal was that they had never received any issues beforehand. As if to say me giving my complaint was not enough of an issue.

I wasn't going to put a review but I decided to visit Trustpilot and see what the census was here. In seeing how many one stars and low ratings there were I decided to add in my experience.

**
Response

1)I understood 100% the worldwide pandemic, like everyone else. I didn’t like the blatant disregard to my bringing up an issue you had with your product. To alert you of a problem that me, your customer experienced; which was all I wanted.
2) Once again here you are arguing about my genuine complain months later, for what reason?
3)At this point you may as well not have replied. The “free” item you sent me was something I’d ordered that never came. Not once did you ever claim to replace a single thing.

This has become one of the worst experiences of customer service I’ve had to date, so thank you for that.

Dreadful customer relations. I had ordered 5 litres of hydrogen peroxide then realised I'd already bought some from a c pure several months ago which I'd stored away because of the pandemic. As soon as I ordered my wife told me & I immediately rang a c pure over & over to cancel but all I got was an automated response saying choose 1 or 2 to speak to the relevant person, but with no response. Had they answered I would've been able to cancel immediately, so I had to email, got no response so I emailed again and then I was told if I wanted to return the h202 I'd have to do so at my own expense.... Its heavy!!! So I emailed again to say it wasn't my fault they didn't respond to my calls and that they should've had a message to say they weren't answering the phone instead of giving options which didn't exist. Therefore they should bear the cost of return... I explained several. Times but they refused, despite the fault being theirs..... I shallnt be ordering from them again.

I ordered two biological stains, some slides and some coverslips. Postage was dreadful at nearly £10, but my normal supplier did not have all items in stock. Dispatch same day if ordered by 2pm clearly stated on the web site. Ordered wednesday evening, dispatched the following monday. Very very poor. Tried to deliver tuesday, but I was at the dentists. Rang the courier, not allowed to collect from the depot (only four miles away), told to ring 8:30 am the next day for the redelivery time. Rang the next day, and the two hour time slot overlapped with my skating lesson so I might not have been at home. Asked them to leave it in a safe place. No can do. I had to ring APCPURE and ask them to arrange for it to be left in my porch. It took countless calls over more than an hour to eventually speak to someone at APCPURE, and ask them to arrange for the parcel to be left in my porch. In the end the parcel arrived a few minutes before I had to go out. This was a horrible experience.

APCPURE made dishonest claims about next day delivery. The shipping cost a fortune. The courier was poor. And getting through to APCPURE on the phone is not easy. And I have had not a word of apology. This company does not give a damn.

Totally unprofessional. Horrible horrible company. Avoid.

Failed to deliver items after informing courier to leave in safe place, as all couriers are doing in this Covid era.

After carding called courier and arranged for item to be left with neighbor who is always around - they agreed then came the following day and just carded me again.

Item returned to sender and sender refused to issue refund for postage saying they had to pay for the courier to attempt delivery.

This was messed up by their contractor (APC) and by law they are obliged to give a full refund for items that are returned to them within 30 days.

I had to take it through ebay to get my money back.

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Thanks for the useless update a year later. You guys are a bunch of *holes which is properly reflected in your 50% 1 star reviews.

I have completed several orders with APC and have been very happy with the quality of the goods and the dispatch and delivery service. I have however been waiting a considerable number of weeks for a reply to a query that needed referring to the 'owner' and still no contact...

Invoice #61409

Apc pure are still providing an amazing service with the crisis going on. They look after their customers and provide amazing customer service. Always keeping me up to date personally with items coming back into stock ect. Wonderful company

Excellent sevice. Ordered a bottle of hand sanitiser and it arrived promptly. Unlike other companies who have raised their prices of hand sanitiser due to Covid-19, APC PURE have enough integrity not to. Fast and efficient. Thank you.

Ordered rubbing alcohol from eBay but had no delivery or communication from them. Cancelled my order and now I'm getting sales emails from then asking to buy other products they have made up with the rubbing alcohol they should have sent me!
Not interested anymore and to be honest I feel they are taking advantage of the current situation to hike up their sales
Not an ethical company in my opinion and if you decide to buy from them, you may or may not get the product you ordered.

Ordered on 02/03/20

If I could rate a zero I would. The only confirmation I received from APC/APC Overnight was a VAT invoice & tracking link upon order.

I used the link to stay up to date with the delivery, however when nothing arrived and the tracking link said delivery attempted, I called APC. APC advised delivery had been attempted (my door did not ring, no cards/notifying delivery attempt we left etc).

I asked for the next available delivery but as I would be returning to work, asked that the delivery be signed for by my next door neighbour. Once again, the same issue (my neighbours door did not ring, no card was left, no text, email or any other form of communication from APC that delivery was attempted).

At this point the products were returned to sender. For this Mary go round, I’ve been charged £12 and they insist that if I would like the products “redelivered” I must pay a further £12 delivery charge.

I suppose at this rate, there’s no need to sell any products if you’re extorting that much from delivery alone. I have requested to be signposted to their complaints procedure or be offered a final response so I can take to the ombudsman.

I wouldn’t recommend this service.

They have been excellent in their communication in any delays in products ordered due to Covid 19. Products are exactly as described and reasonably priced.

Received my order of IPA this week. Had to wait a bit longer due to the current global situation but they promised I would get and I did. The level of communication was fantastic, all questions/queries were answered promptly. They kept everyone informed with what was going on. Thank you Apcpure, keep up the good work.

I ordered hand sanitiser at the height of the COVID-19 disruption and received it within 3 days. This is an honest and professional company doing their very best to satisfy a sudden and huge demand for their products. Some people have been so unreasonable in their criticism. I would have no hesitation is ordering from them again.

I ordered a 5l tub of isopropyl alcohol through eBay at the begining of the Corona virus scare. It didn't arrive and I suspected the seller had run out it had hiked the price. However apcpure emailed and assured me they would get the product to me as soon as stock arrived. I was assured several times and true to their word I received the product some time later.
Really really pleased they kept their word and didn't take the opportunity to make a quick buck. Honesty and integrity is a great virtue in business

I must admit when I ordered and it didn't arrive I was concerned that I wasn't going to get my order BUT I held off from asking for my money back/opening a case etc because at that time I was running short and hoped that it would come. Received a generic e-mail outlining the problem ok fair enough wait again. BUT there was an awful lot of hysteria surrounding these e-mails and many people saying they were scams etc etc. I decided to give this company the benefit of the doubt and I am glad that I did. Its the first time that I have used them and if they are still there when we get out of this mess then I will use them again. Its companies like this that will need peoples support when this is all over.

Unfortunately, due to the very challenging times, orders will be delayed including mine. They also supply health service which has to take priority. Their Facebook page gives regular updates. The more emails and queries they answer, the less orders they can process. A lot of their staff have had to self isolate meaning even more pressure. Please be patient and understanding before leaving bad reviews. While many of you are sat at home complaining, they are working harder than ever.
Thank you guys for your excellent work.
Stay safe.

This company holds the moral high ground regarding the supply and pricing of cleaning alcohol ,in very difficult times they did the" right thing".Probably some of the abusive comments they got due to the delay in shipping because of unprecedented demand.were from the parasites who saw the opportunity of making a killing slip away .