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A Place Like Home Ltd Reviews 

624
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful locations of the properties, making it incredibly easy to explore local attractions, cultural sites, and access public transportation. People also genuinely appreciate the exceptional team, noting that communication is prompt, friendly, and consistently helpful throughout their entire visit. Some reviewers were not happy with specific property maintenance aspects, mentioning older furnishings, worn-out items, or minor cleaning oversights in certain units. Travelers additionally noted that certain apartments lacked adequate ventilation or air conditioning, which could occasionally become uncomfortable during warmer seasonal weather. Guests also pointed out occasional external noise disruptions from nearby building works or surrounding areas.

What people talk about most

Location

Clients share positive opinions on location, expressing great satisfaction with the central and convenient... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising the prompt communication and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the well-equipped... See more

Service

Reviewers highlight positive aspects of service, consistently praising the responsive communication and... See more

Quality

Users describe positive interactions with quality, noting that the accommodations are generally comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property h... See more

Rated 5 out of 5 stars

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London. The team is super professional... See more

Company replied

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

Wonderful stay! APLH was very responsive and helpful, starting from my first email inquiry through checkout. The property was as shown online, clean, and comfortable. APLH was communicative and proact... See more

Company replied


Company details

  1. #17 of 33 best companies in Vacation rental
  2. #22 of 39 best companies in Holiday accommodation service
  3. #3 of 7 best companies in Holiday Apartment Rental
  4. #10 of 23 best companies in Holiday Home
  5. #14 of 25 best companies in Holiday home letting agency
  6. #5 of 17 best companies in Self-Catering Accommodation

Written by the company

Over 30 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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4.7

All reviews

(624)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

A perfect support and welcoming guest!

A perfect support and welcoming guest!
A nice flat and place to stay for the week

30 December 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you for your five-star review! We are delighted to hear you had a great stay.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Perfect Way to Stay in London

We just returned from a week long stay at an APLH property. This was one of the best vacations we have had, Nick was responsive and very helpful finding us the best location and for a great car service to and from the airport. The flat was lovely and so comfortable in the evenings after a full day of sightseeing, so much better than a cramped hotel room! We will recommend APLH to everyone we know and will definitely use them again on our next trip! Thank you Nick and APLH for such a great service!

29 December 2024
Unprompted review
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Reply from A Place Like Home Ltd

Dear Kerry,

We are delighted to hear you had a fantastic trip. Thank you so much for all the feedback.

We hope to welcome you back one day soon!

All the best,
APLH

Rated 5 out of 5 stars

APLH and Nick were great!

Nick! Nick was invaluable during this transaction and our vacation. Another organization initially scammed us, and Nick jumped right in to help us find another flat. The flat was great - equipped with all we would need! Easy walk to two (2) underground stations, markets, restaurants, etc. We had a great experience! We'll use APLH when we return to London! Thank you!

25 December 2024
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Reply from A Place Like Home Ltd

Dear Nicole,

Thank you very much for your great review. We were very happy to help and are delighted you enjoyed your stay!

We look forward to helping you in the future.

All the best,
APLH

Rated 5 out of 5 stars

This is the second time we've rented an…

This is the second time we've rented an apartment through APLH. We have been pleased with both the apartments and the service both times. The 6th-floor apartment in Nell Qwynn House was clean, spacious (for a studio), well appointed, quiet and exceptionally well located. The financial arrangements were straight forward and fair. Our "greeter" met us at the apartment right on time and explained where everything was and answered our questions. We will definitely use APLH again should we find ourselves looking for a place to stay in London.

14 December 2024
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Reply from A Place Like Home Ltd

Dear Louis,

We are delighted to hear you enjoyed your stay, thank you for all your positive feedback.

We hope to welcome you back one day soon!

All the best,
APLH

Rated 5 out of 5 stars

Fantastic apartment in a great part of…

Fantastic apartment in a great part of London. I have been using Nick’s service for several years and have never had a bad experience.

8 December 2024
Unprompted review
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Reply from A Place Like Home Ltd

Dear Gary,

Thank you very much for your great review. We are delighted to hear you had a wonderful stay.

We hope to welcome you back soon!

All the best,
APLH

Rated 5 out of 5 stars

chelsea

great location, superb support, seamless check in/out. cant wait to use you again (a third time)

14 December 2024
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Reply from A Place Like Home Ltd

Dear Brian,
We are delighted to hear you had a great stay! Thank you very much for the review.
All the best,
APLH

Rated 4 out of 5 stars

Lovely big apartment

Lovely big apartment, plenty of space and nice having the bedrooms at the back away from the road. Spacious kitchen and 2 bathrooms. Only negative was thin curtains in the master bedroom that let the bright outside light shine through. Great location, very helpful and flexible on arrival and departure times.

20 November 2024
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Reply from A Place Like Home Ltd

Dear Annemarie,
Thank you for your feedback. We are delighted to hear you had a great stay and apologies the master bedroom curtains let the light in. We have noted this.
All the best,
APLH

Rated 5 out of 5 stars

Excellent stays with A Place Like Home

We have stayed at very comfortable flats in our favorite areas in London through A Place Like Home for close to 15 years . Nick and his team have been brilliant always . We would always choose their flats and attention to detail.

Pia Rampal

26 November 2024
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Reply from A Place Like Home Ltd

Dear Pia,
Thanks so much for your great feedback and continued support. We have been delighted to help you over the years.
All the best,
APLH

Rated 5 out of 5 stars

Nice apartment.confortable .well…

Nice apartment.confortable .well ubicated.adviseable.

20 November 2024
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you for your review! We are delighted you enjoyed your stay.
All the best,
APLH

Rated 5 out of 5 stars

We have never had anything but great…

We have never had anything but great experiences with A Place Like Home. This latest flat was perfect in every way. I love working with nick and this company!! Carole

7 November 2024
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Reply from A Place Like Home Ltd

Dear Carole,

Thank you for your lovely review. We are delighted to hear you loved your latest flat.

We hope to welcome you back soon!

All the best,
APLH

Rated 5 out of 5 stars

Great experience throughout

Flexible check-in and check-out times, flat was conform to description, everybody was helpful and responsive.

4 November 2024
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Reply from A Place Like Home Ltd

Thank you for your feedback. We are delighted you were happy with the service A Place Like Home provided.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Great location!

What helped making this a more sucessful stay was that the owner got a microwave for me when I suggested the kitchen needed one, and some other kitchen supplies. The apartment is small, but better than a hotel room. I stayed for a month, and it was quite adequate for me when I didn't have company. The location is great, easy walk to tube station stations.

29 October 2024
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Reply from A Place Like Home Ltd

Dear Juliet,

We are delighted to hear you had a comfortable stay, and enjoyed the location of the flat.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

perfect rental property

perfect rental property in peaceful quiet very convenient centra location with good access

28 October 2024
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Reply from A Place Like Home Ltd

Thank you for your review! We are delighted to hear you enjoyed your stay, and hope to welcome you back one day soon.

All the best,
APLH

Rated 4 out of 5 stars

Helpful and Efficient rentals

We have used this company for many years. One of our complaints in recent years has been the quality/comfort of some of the furniture in the flats. Specifically, there was no comfortable place to sit and watch television or read in the evening. We realize that this is the responsibility of the Owners and not APLH, but if we cannot count on APLH to make sure we can get up out of the sofa, it diminishes our experience. The last two flats we rented had this problem.

Another issue was that this flat (ground floor) was very dark and we needed lamps on at all times. This was caused by the plantation blinds installed to provide privacy (on the ground floor!)

Apart from these issues, the flat was well appointed and service was provided weekly. However, we are older travelers and we would not stay in this particular flat again.

24 October 2024
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Reply from A Place Like Home Ltd

Thank you for taking the time to write us a review. We hope you had a good trip, and sorry to hear you found the flat to be a bit dark, and the sofa not particularly comfortable. We really appreciate the feedback and take it all onboard.

If it is ok with you, I will put a note on our system so that if you come to book again through APLH we will ensure we discuss the furniture set up in more details, and perhaps we can help you pick a property that fits your needs.

Once again, apologies for these inconveniences and we hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Great place

Great place. Had a great time.

14 October 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Andy,

Thank you for your feedback! We are delighted to hear you had a great time.

All the best,
APLH

Rated 5 out of 5 stars

Thank you, A Place Like Home!


Your helpful and rapid responses in all matters, large and small; following up queries, being prepared to check out possibilities. Consistently responsive and flexible over ten years.

14 October 2024
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Reply from A Place Like Home Ltd

Dear Janet,

Thank you for your feedback and continued support. It is very much appreciated.

All the best,
APLH

Rated 4 out of 5 stars

Chelsea Townhouse on a quiet street.

The location was terrific and it was easy to flag a taxi or to walk to stores restaurants, pubs and to go for groceries. Everything in the house was working and it made for a very nice stay. We appreciated that two of the beds were true North American King size beds. We will book again.

Cheers,
Anne-Marie Kains

15 October 2024
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Reply from A Place Like Home Ltd

Dear Anne-Marie,

Thank you very much for your review. We are delighted to hear you had a great stay, and enjoyed the property and the location!

We hope to welcome you back one day soon.

All the best,
APLH

Rated 4 out of 5 stars

15 Market Mews is in a great location…

15 Market Mews is in a great location to access much of London on foot, by bus ,or underground. We were met at the apartment and given an overview of the amenities which was helpful. Apartment very clean and comfortable.
Throughout the rental process, communication with Nick and others was excellent.
A couple of improvements would be helpful:
- the tub access has a high stepover height. Grab bars should be added for safety.
- the kitchen was minimally outfitted for cooking. A few starting supplies and spices would have been welcome .
Would certainly recommend A Place Like Home to others .

13 October 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Bill

Thank you very much for your review. We are delighted you enjoyed the location, and found the property to be clean and comfortable.

We always appreciate feedback and we have taken your points on board, thank you.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 4 out of 5 stars

Not this unit again

Location was excellent, building was clean. I would NOT use unit 635 again. Bed soft. Sofa worn. No clear instructions for Washer/dryer. Likewise, new modem, but instructions and password not provided. Impersonal. Since I denied car service, no one to meet us personally. Had to retrieve keys elsewhere after 36 hours of travel. Are you short-staffed. Most important: tub shower dangerous. No non-slip features, and hand rails in inconvenient place—not at arm height. Maybe another unit with another owner who cares about guest comfort.

2 October 2024
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Reply from A Place Like Home Ltd

Dear Dorothy,

We genuinely appreciate your insights about the bed and sofa, and we will certainly take them into consideration as we look to ensure guest comfort is at the required level. Your comments regarding the washer/dryer instructions and modem details are helpful, and we will work to improve our communication in these areas to ensure a more seamless experience for future guests.

We apologise for the inconvenience you experienced with the key retrieval process and the lack of personal greeting upon your arrival. Our goal is to provide a welcoming experience, and we’re sorry to hear that we fell short in this regard. Sometimes we’re unable to meet guests but we always endeavour to have a representative available to assist where needed.

Most importantly, we take your concerns about the tub shower very seriously. Safety is a top priority, and we will be reviewing the setup to see how we can make improvements for future guests.

All the best,
APLH

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