Very good. Ordered some supplements. I was nicely surprised how fast and efficient. Package was perfect secured. Free of charge delivery with order above £25. Will recommend 100 %. Thank you... See more
Company replied
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See what reviewers are saying
Reading all those reviews I was scared that I just lost some money, as I’ve ordered from the website without checking beforehand. I’ve ordered things on Saturday, received email saying the order will... See more
Company replied
I have been buying from this website on regular basis for years and it was ever a single issue I could file. Unfortunately my last order has not arrive- nearly 2 weeks after order placed when on avera... See more
Company replied
I, too, ordered some antihistamine from this site and then came on here and read the reviews and was filled with dread! However, I have received my order today (Thursday) after placing my order on Tue... See more
Company replied
Company details
Written by the company
AptekaLeki.co.uk is a UK-based online health and wellness store serving the Polish community and customers across the United Kingdom. We offer a wide range of over-the-counter healthcare products, food supplements, herbal products, natural juices, cold-pressed oils, and cosmetics from trusted Polish and European brands. All products are sourced from verified suppliers to ensure authenticity and quality. Our goal is to provide safe, convenient online shopping with reliable dispatch and responsive customer service. Every order is carefully packed and processed promptly to ensure a smooth and professional experience. We are committed to transparency, customer satisfaction, and maintaining high standards in everything we do. Nazwa „AptekaLeki” nawiązuje do tradycyjnego polskiego pojęcia apteki jako miejsca kojarzonego ze zdrowiem i dobrym samopoczuciem. Thank you for choosing AptekaLeki.co.uk.
Contact info
Park Street, LU1, Luton, United Kingdom
- aptekaleki.co.uk
4.3
Excellent
379 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good
Very good. Ordered some supplements. I was nicely surprised how fast and efficient. Package was perfect secured. Free of charge delivery with order above £25. Will recommend 100 %.
Thank you for excellent customer services. I won't need to purchase my supplements from Poland now. Will use your company again.
Ewa Radziejewska
Bedford
11 July 2023
Unprompted review
Reply from AptekaLeki UK
Hello,
thank you very much for your kind words – we truly appreciate it ❤️
We’re really glad to hear you’re happy with our products and service.
We hope to see you again soon – we regularly offer great promotions and special deals for our customers.
Kind regards
AptekaLeki Team
If you have any questions, feel free to contact us:
Phone: +44 7720 592660
Email: kontakt@aptekaleki.co.uk
I would give 0 stars if I could
I would give 0 stars if I could. My order arrived with wrong item, tried to do a return on the website, the form was redirected to shopping page. Used “contact us” form, no reply, sent an email, still no reply… the item that was sent was completely different drug and £7 cheaper from my order. AVOID!!! Absolutnie nie polecam!!! Nie ma zadnej szansy kontaktu z firma, nie odpowiadaja na maile, falszywa strona “zwrotu”, nie ma zadnej opcji zrobienia reklamacji, tym bardziej odzyskania pieniedzy!!!
8 July 2023
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
Bardzo przepraszamy za sytuację, która miała miejsce w przeszłości. W ciągu ostatniego roku firma przeszła zmiany w zarządzaniu oraz obsłudze klienta, a wiele procesów zostało usprawnionych, aby podobne doświadczenia nie powtarzały się ponownie.
Chcielibyśmy uprzejmie poprosić, aby dali nam Państwo kolejną szansę. Bardzo zależy nam na tym, aby pokazać, jak wiele się zmieniło i jak dbamy o naszych klientów. Mamy nadzieję, że z czasem będziemy mogli odzyskać Państwa zaufanie i stać się sklepem, do którego chętnie wracacie.
Prosimy o kontakt mailowy z tego samego adresu e-mail, który widnieje przy Państwa opinii na Trustpilot, abyśmy mogli łatwo potwierdzić, że to rzeczywiście Państwo.
W ramach gestu dobrej woli z przyjemnością oferujemy 10% rabatu na kolejne zamówienie.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Pozdrawiamy serdecznie,
Zespół AptekaLeki
The worst customer service ever
The worst customer service ever! After a few weeks, I still have no return of my money for the order that never arrived to me. Unbelievable! I do not recommend this online pharmacy.
14 March 2023
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
One of the worse pharmacy online
One of the worse pharmacy online . They took money from accounts I pay extra money for next day delivery gone one month I still not received my medicine I email them call them not responding. Very unprofessional they just stealing your money be aware!!!!!!
21 March 2023
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
Delivered day early, everything OK
I was little worried looking at the other reviews but my order was absolutely fine. The expiry dates in mine were still good: 11/24 and 01/24 and got them delivered a day early actually via Royal Mail Tracked 24. I did paid slightly more to get expedited postage but it definitely worked in my case. The packaging are intact with the seal on one, therefore I have no reason for any negative review. I'm not sure what happened in the others cases, maybe the process of handling order have now been improved. Long story short, I would order again from them when need be.
2 March 2023
Unprompted review
Reply from AptekaLeki UK
Hello,
thank you very much for your kind words – we truly appreciate it ❤️
We’re really glad to hear you’re happy with our products and service.
We hope to see you again soon – we regularly offer great promotions and special deals for our customers.
Kind regards
AptekaLeki Team
If you have any questions, feel free to contact us:
Phone: +44 7720 592660
Email: kontakt@aptekaleki.co.uk
FRAUD
This business has been reported to National Fraud & Cyber Reporting Centre.
9 February 2023
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
I ordered twice, no issue.
I ordered twice and got my orders on time, no issue whatsoever. I saw all those bad reviews but I decided to take a risk coz in both cases there were the only supplier of product I needed.
7 January 2023
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
bardzo dziękujemy za miłe słowa – naprawdę to doceniamy ❤️
Cieszymy się, że jest Pani/Pan zadowolona/y z naszych produktów i obsługi.
Mamy nadzieję, że wkrótce zobaczymy się ponownie – regularnie przygotowujemy świetne promocje i wyjątkowe oferty dla naszych klientów.
Pozdrawiamy serdecznie
Zespół AptekaLeki
W razie pytań zapraszamy do kontaktu:
Telefon: +44 7720 592660
Email: kontakt@aptekaleki.co.uk
UWAGA OSZUŚCI !!
UWAGA OSZUŚCI !!!
Adres e-mail jest nierozpoznawalny, przy próbie wysłania do nich wiadomości. Numer przesyłki i moj adres nierozpoznawalny !!! numer telefonu nieprawidłowy do kuriera Yodla . Pieniądze ściągnęli z mojego konta zaraz po zakupie a paczki nie otrzymałam. Żałuję że nie sprawdziłam opinii przed zakupem
ATTENTION SCAMMER!!!
The email address is unrecognizable when you try to send them an email. Tracking number and my address unrecognizable !!! wrong phone number for courier Yodla. The money was taken from my account immediately after the purchase and I did not receive the package. I regret not checking the reviews before buying
11 January 2023
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
Bardzo przepraszamy za sytuację, która miała miejsce w przeszłości. W ostatnim roku firma przeszła zmiany w zarządzaniu oraz obsłudze klienta, a wszystkie procesy zostały usprawnione, aby podobne problemy nie powtarzały się ponownie.
Chcielibyśmy uprzejmie poprosić, aby dali nam Państwo kolejną szansę.
Prosimy o kontakt mailowy z tego samego adresu e-mail, który widnieje przy Państwa opinii na Trustpilot, abyśmy mogli potwierdzić, że to rzeczywiście Państwo.
W ramach gestu dobrej woli z przyjemnością oferujemy 10% rabatu na kolejne zamówienie.
Kontakt:
📧 kontakt@aptekaleki.co.uk
Pozdrawiamy serdecznie,
Zespół AptekaLeki
Product never arrived
I ordered product. Never got it, no money back. No response for emails. It’s a scam . Avoid, I lost £30.
5 December 2022
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
Ordered parcel of value of 50 pounds 2…
Ordered parcel of value of 50 pounds 2 weeks ago and received nothing, not even delivery status untill now. Customer service is also not replying. I would not buy from this website!
29 November 2022
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
Bardzo przepraszamy za sytuację, która miała miejsce w przeszłości. W ostatnim roku firma przeszła zmiany w zarządzaniu oraz obsłudze klienta, a wszystkie procesy zostały usprawnione, aby podobne problemy nie powtarzały się ponownie.
Chcielibyśmy uprzejmie poprosić, aby dali nam Państwo kolejną szansę.
Prosimy o kontakt mailowy z tego samego adresu e-mail, który widnieje przy Państwa opinii na Trustpilot, abyśmy mogli potwierdzić, że to rzeczywiście Państwo.
W ramach gestu dobrej woli z przyjemnością oferujemy 10% rabatu na kolejne zamówienie.
Kontakt:
📧 kontakt@aptekaleki.co.uk
Pozdrawiamy serdecznie,
Zespół AptekaLeki
Highly recommended
I have no idea why there so many negative reviews but I've bought from this pharmacy several times now and never once had an issue my order or delivery.
2 November 2022
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
bardzo dziękujemy za miłe słowa – naprawdę to doceniamy ❤️
Cieszymy się, że jest Pani/Pan zadowolona/y z naszych produktów i obsługi.
Mamy nadzieję, że wkrótce zobaczymy się ponownie – regularnie przygotowujemy świetne promocje i wyjątkowe oferty dla naszych klientów.
Pozdrawiamy serdecznie
Zespół AptekaLeki
W razie pytań zapraszamy do kontaktu:
Telefon: +44 7720 592660
Email: kontakt@aptekaleki.co.uk
Excellent service
Excellent service, have been buying from them for couple of years now and my family. I always compare prices and tablets I buy from them is twice cheaper. I don't know where all this negative reviews came from but I definitely recommend
30 October 2022
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
bardzo dziękujemy za miłe słowa – naprawdę to doceniamy ❤️
Cieszymy się, że jest Pani/Pan zadowolona/y z naszych produktów i obsługi.
Mamy nadzieję, że wkrótce zobaczymy się ponownie – regularnie przygotowujemy świetne promocje i wyjątkowe oferty dla naszych klientów.
Pozdrawiamy serdecznie
Zespół AptekaLeki
W razie pytań zapraszamy do kontaktu:
Telefon: +44 7720 592660
Email: kontakt@aptekaleki.co.uk
Poor customer service , products out of date
I’ve been ordering products for years from aptekaleki not always happy as some products were short with date but that was acceptable . This time was my last time ,tablets 6 months after the deadline and no respond from the customer service! I’m shocked! And Very disappointed .
no refund no new product or even no apology! That is non acceptable!
Very poor customer service!
8 October 2022
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
Not received order
I have ordered Ketonal,and I did paid extra for 24 hours receive the order, three days past and I still not received my order, company doesn't answer on my email and phone as well. Stay away from this company
22 September 2022
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
Bardzo przepraszamy za sytuację, która miała miejsce w przeszłości. W ciągu ostatniego roku firma przeszła zmiany w zarządzaniu oraz obsłudze klienta, a wiele procesów zostało usprawnionych, aby podobne doświadczenia nie powtarzały się ponownie.
Chcielibyśmy uprzejmie poprosić, aby dali nam Państwo kolejną szansę. Bardzo zależy nam na tym, aby pokazać, jak wiele się zmieniło i jak dbamy o naszych klientów. Mamy nadzieję, że z czasem będziemy mogli odzyskać Państwa zaufanie i stać się sklepem, do którego chętnie wracacie.
Prosimy o kontakt mailowy z tego samego adresu e-mail, który widnieje przy Państwa opinii na Trustpilot, abyśmy mogli łatwo potwierdzić, że to rzeczywiście Państwo.
W ramach gestu dobrej woli z przyjemnością oferujemy 10% rabatu na kolejne zamówienie.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Pozdrawiamy serdecznie,
Zespół AptekaLeki
Everything is OK. Ordered and received
Ordered Saturday evening, received Tuesday day. One of the best experiences ever. Thank you!!
9 August 2022
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
bardzo dziękujemy za miłe słowa – naprawdę to doceniamy ❤️
Cieszymy się, że jest Pani/Pan zadowolona/y z naszych produktów i obsługi.
Mamy nadzieję, że wkrótce zobaczymy się ponownie – regularnie przygotowujemy świetne promocje i wyjątkowe oferty dla naszych klientów.
Pozdrawiamy serdecznie
Zespół AptekaLeki
W razie pytań zapraszamy do kontaktu:
Telefon: +44 7720 592660
Email: kontakt@aptekaleki.co.uk
I have no idea why there are so many…
I have no idea why there are so many negatives, I've been ordering products for about a year now and haven't had any problems. I would recommend!
30 July 2022
Unprompted review
Reply from AptekaLeki UK
Dzień dobry,
bardzo dziękujemy za miłe słowa – naprawdę to doceniamy ❤️
Cieszymy się, że jest Pani/Pan zadowolona/y z naszych produktów i obsługi.
Mamy nadzieję, że wkrótce zobaczymy się ponownie – regularnie przygotowujemy świetne promocje i wyjątkowe oferty dla naszych klientów.
Pozdrawiamy serdecznie
Zespół AptekaLeki
W razie pytań zapraszamy do kontaktu:
Telefon: +44 7720 592660
Email: kontakt@aptekaleki.co.uk
Unprofessional and data harvest
Provides a list of many optional payments but after getting to the checkout only card is offered. Also option to buy as a guest leads to fake guest form which still creates an account you get notified in welcome email completely ignoring data protection. They ignore emails to the customer service too. Avoid!
18 July 2022
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
No happy at all
No happy at all. It's a shame I have only thought to check their trustpilot review, they have explain a lot. I haven't received what I have ordered and now I am being ignored! Absolutely waste of time. Scammers!
7 June 2022
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
Do not buy From this pharmacy any…
Do not buy From this pharmacy any products. There are cheaters!!!
1 June 2022
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
It seems like scam adviser website has…
It seems like scam adviser website has bad news as well :
Negative highlights
The Alexa rank (how much traffic) is rather low
This website has been voted to be a scam on Scamadviser
Negative reviews were detected for this website
8 May 2022
Unprompted review
Reply from AptekaLeki UK
Hello,
We are very sorry for the experience you had in the past. Over the last year, the company has undergone changes in management and customer service, and many processes have been improved to ensure similar situations do not happen again.
We would kindly like to ask you to give our shop another try. We truly care about showing how much has changed and how committed we are to offering good service. We hope that, with time, we can earn back your trust and become your go-to store whenever you need something.
Please email us using the same email address linked to your Trustpilot review, so we can easily confirm your identity.
As a gesture of goodwill, we would be happy to offer you 10% off your next order.
📧 kontakt@aptekaleki.co.uk
📞 07720592660
Kind regards,
AptekaLeki Team
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