The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... See more
Company replied
At the time that Grady signed me up, I advised him that I would be selling the house within the next few months. When I stated that if I could sign up for a short period and cancel after the proper... See more
Company replied
I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, United States
- 15154171185
We overthink pests so you don't have to.
4.3
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Technician always explains what…
The Technician always explains what they're going to do.
11 March 2026
Reply from Aptive Pest Control - Des Moines
Hi Vicki,
Thank you for sharing your feedback! We’re glad to hear our service professional takes the time to explain each step, making sure everything is handled clearly and with care.
At Aptive, we believe communication and transparency are key to great service. We appreciate you choosing Aptive and being part of our neighborhood. If you ever need anything, rest assured, we’ve got this handled.
-Jasmine
Aptiv Environmental
They are very thorough. When we have a specific issue, they handle it qell and educate me if they can't.
13 March 2026
Reply from Aptive Pest Control - Des Moines
Hi Max,
Thank you for taking the time to share your experience! We’re glad to hear that our team is thorough and responsive to specific issues in your home. At Aptive, we strive not only to address problems effectively but also to provide helpful guidance and education when a situation requires additional attention.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Our tech today was Zion
Our tech today was Zion, he was very thorough with his spraying and photos. He found some areas of concern that I will see to. He also took the time ro explain a current promotion that is being offered, although I am not interested at this time.
15 March 2026
Reply from Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that Zion provided thorough service, documented everything with photos, and took the time to explain areas of concern and current promotions. At Aptive, our service professionals strive to provide both effective pest control and helpful guidance, so it’s great to know that Zion delivered on both.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Always great communication and tech…
Always great communication and tech really seems to care about my concerns
1 March 2026
Reply from Aptive Pest Control - Des Moines
Hi Shawn,
Thank you for sharing your experience! We’re thrilled to hear that our team provides clear communication and genuinely listens to your concerns. At Aptive, we take pride in delivering attentive, professional, and personalized pest control, and it’s wonderful to know our efforts make a difference. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
I appreciate the morning appointments…
I appreciate the morning appointments and the text letting us know when to expect the technician.
1 March 2026
Reply from Aptive Pest Control - Des Moines
Hi Sharon,
Thank you for sharing your experience! We’re glad to hear that our morning appointments and advance notifications have made your service convenient and stress-free. At Aptive, we strive to provide clear communication and reliable scheduling, and it’s wonderful to know these efforts are making a difference for you. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
I have not been happy with my service…
I have not been happy with my service and plan on canceling my service.
27 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Ruth,
Thank you for sharing your feedback. We’re very sorry to hear that your experience hasn’t met your expectations. At Aptive, we strive to provide reliable and effective service for every home, and it’s clear that in your case we fell short.
If you’re open to it, we’d like the opportunity to review your account and see if there’s anything we can do to address your concerns before your cancellation. Please reach out to us directly at socialmedia@goaptive.com so we can better understand the situation and work toward a solution.
We truly value you as part of the Aptive family and appreciate the chance to make things right.
-Jasmine
Very thorough
Aptive techs are very thorough and are respectful in your home. They listen to any questions or concerns and will address them promptly.
5 March 2026
Reply from Aptive Pest Control - Des Moines
Hi Bobbi,
Thank you for sharing your feedback! We’re thrilled to hear that our Aptive service professionals are thorough, respectful, and attentive to your questions and concerns. Providing careful, responsive service in every home is something our team takes pride in, and it’s rewarding to know that effort made a positive impression. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Great communication and service
25 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Kevin,
Thank you for your feedback! We’re thrilled to hear that you’ve had a positive experience with both communication and service from Aptive.
Providing clear updates and reliable, thorough pest control is exactly what we aim for, and it’s wonderful to know it shows. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Knowledgeable and good service
Making sure that we are happy with the service that is provided for us and that we are paying a price for for them to do a good job
18 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Galen,
Thank you for sharing your feedback! We’re glad to hear that our Aptive team takes the time to ensure you’re satisfied with the service and that you feel you’re receiving value for what you pay.
Providing thorough, effective pest control while keeping our customers’ needs front and center is exactly what we aim for. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
They make it difficult to get a hold of…
They make it difficult to get a hold of anyone
You get billed and have to fight no one ever came to your residence
19 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Heidi,
Thank you for sharing this. I can understand how frustrating it would be to feel like you cannot get in touch with someone, especially when there is a billing concern involved. That is not the experience we want anyone to have with Aptive.
You should never feel like you have to “fight” to resolve a charge or question whether service was completed. At Aptive, we document each visit and strive to communicate clearly before and after treatments. If there is ever uncertainty about whether a service was performed, that is something we absolutely want to review and clarify right away.
We also take accessibility seriously. If you had difficulty reaching our team, that is feedback we need to hear. We want our customers to feel supported and able to speak with someone who can provide clear answers.
Please reach out to us directly at socialmedia@goaptive.com with your name and service address so we can review your account, verify service history, and address any billing concerns. If a mistake was made, we will work to correct it. We appreciate the opportunity to make this right and to improve the experience you have with Aptive.
-Jasmine
Inside and out pest control
It was quick and effective for my home inside and out. The service person was really nice and had feed back for me! Also sent me pictures of everything he did on that days visit!
7 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Sandra,
Thank you for sharing your experience! We’re thrilled to hear that your service was quick, effective, and thorough both inside and out. It’s wonderful to know that our service professional provided helpful feedback and shared photos of the work completed. This is exactly the level of care and communication we strive for at Aptive.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.
-Jasmine
Reply from Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that your spider issues are a thing of the past. At Aptive, we take pride in providing thorough and reliable pest protection to keep your home and yard safe and comfortable.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home for years to come.
-Jasmine
Highly recommend
Zion treated our home yesterday and was amazing!
He communicated clearly before, during and after our treatment. As per usual I received clear photos showing treated areas. Highly recommend.
11 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Mark,
Thank you so much for sharing your experience! We’re thrilled to hear that Zion provided clear communication before, during, and after your treatment, and that the detailed photos helped you feel confident in the work done. At Aptive, we strive to combine thorough, effective pest control with transparency and professionalism, so it’s wonderful to know Zion delivered on that promise.
We truly appreciate your feedback and your recommendation, and thank you for trusting Aptive to protect your home.
-Jasmine
Kindness of Zion
4 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Coy,
Thank you for sharing your experience. We’re thrilled to hear that Zion’s kindness stood out during your service. Providing friendly, respectful, and caring support is exactly what we aim for at Aptive, and your feedback lets us know we’re hitting that mark.
We truly appreciate you choosing Aptive to care for your home and for taking the time to recognize our team.
-Jasmine
Scheduled Appointment
The technician called me about 30-45 minutes ahead of his arrival. Asked me for anything he should give special attention to, other than his regular locations. I asked him to get the inside of the garage and the lower level, inside the house. The technician was on time and handled my request(s).
30 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Tom,
We’re so glad to hear that our service professional provided clear communication, was on time, and handled your requests thoroughly! At Aptive, we take pride in listening to our customers’ concerns, providing personalized service, and making sure every area that matters to you is treated effectively. Thank you for trusting us and for being a valued part of the Aptive neighborhood.
-Jasmine
Great service technicians that are very…
Great service technicians that are very friendly.
23 January 2026
Reply from Aptive Pest Control - Des Moines
Hi there,
We’re thrilled to hear that our service professionals provided great, friendly service! At Aptive, we take pride in delivering thorough, reliable pest control while making every visit a positive experience. Thank you for trusting us and for being a valued part of the Aptive neighborhood.
-Jasmine
Outstanding service and knowlege
The people that have provided our service havve been outstanding. We appreciate their knowlege as well as the service.
23 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Jeannine,
Thank you so much for sharing your experience! We’re thrilled to hear that our team has consistently provided outstanding service and that their knowledge has made a positive impact. At Aptive, we take pride in delivering thorough, effective pest protection while ensuring every customer feels confident and well cared for.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!
-Jasmine
New person
New person, explained why no one has been here for quite a while. Did his job and left, for forgot to set traps for nice in the garage. After leaving, I hadn't thought he had left any traps for mice, but after exploring, I saw he had left a few, but not in all of the garage. We gave a deep gaeage and there are lots of evidence of mice.
21 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Judie,
Thank you for taking the time to share your feedback. I’m glad to hear that our new service professional took the time to explain the delay and completed the service. I’m very sorry, however, that the traps in your garage were missed. I completely understand how frustrating it can be when an area of concern isn’t addressed as expected.
At Aptive, we strive to ensure every part of your home is treated thoroughly and our customers feel confident in their pest protection. Please reach out to us directly at socialmedia@goaptive.com so we can schedule a reservice to make sure the traps in your garage are properly set.
We appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Communication was good.
10 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Matt,
Thank you for taking the time to share this, we really appreciate it. Clear, timely communication is something we prioritize at Aptive, so it’s great to hear that this stood out during your experience.
We know that staying informed makes a big difference, and we’re glad our team was able to deliver that for you. Thank you for choosing Aptive and for being part of our community, we look forward to continuing to provide you with great service.
-Jasmine
Good communication and timely service.
16 January 2026
Reply from Aptive Pest Control - Des Moines
Hi there,
Thank you for taking the time to share your feedback! We’re glad to hear that our communication and timely service have met your expectations. At Aptive, keeping our customers informed and providing reliable service is a top priority.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. We look forward to continuing to serve you!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.