Aptive Pest Control - Orange County Reviews 162

Reply from Aptive Pest Control - Orange County

6 days ago

Hi Margie,

Thank you for sharing this feedback. I’m really glad to hear you consistently receive great service from Aptive, and I appreciate your kind words and support.

At Aptive, I focus on making sure every visit feels reliable, friendly, and effective, because when things are going well like this, it should feel like everything is handled without you having to worry about it. We truly appreciate you being part of the Aptive neighborhood.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Orange County

May 7, 2026

Hi Trena,

Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear scheduling has been easy and accommodating, and that our service professionals have kept you well informed throughout each visit.

Clear communication and transparency, including arrival updates and photos when there’s a specific concern, are all part of making sure everything is properly handled and nothing is left uncertain. We appreciate your trust in Aptive, and we’re always here when you need us, we’ve got it handled.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Orange County

May 6, 2026

We're so glad to hear that Dylan provided such a thoughtful and thorough experience, Stacy! Clear communication throughout the process, sharing photos, and being mindful of your pet turtle really shows a high level of care and attention to detail.

We’ll be sure to pass along your appreciation to him. Recognition like this means a lot to the team! Thank you for choosing Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Orange County

May 5, 2026

Hi Richard,

I’m really sorry to hear about this experience, especially since you invested in a service expecting it to be completed as agreed. That’s not the standard we aim for at Aptive, and I can understand why you’d feel frustrated enough to want to cancel. We’d like the chance to look into what happened with your rodent bait stations and make sure this is fully addressed and corrected where possible. Please reach out to socialmedia@goaptive.com directly so we can review your account, get the details sorted out, and ensure this is properly handled the right way. Thank you for bringing this to our attention.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Orange County

May 5, 2026

Hi Maryann,

We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear our team delivered courteous and professional service, that’s exactly the standard we work hard to uphold on every visit. We’re glad your experience reflected that level of care, and we’ll keep focusing on making sure everything is handled the right way from start to finish, we’ve got this handled.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Orange County

Apr 28, 2026

It's fantastic to hear that the advance call before arrival has been helpful for you, and that our service professionals take the time to check in about any specific concerns before starting the treatment, D. That kind of communication and attention to detail is exactly what we aim for to keep things smooth and tailored to your needs. Your satisfaction means the world to us, and we're grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Orange County

Apr 27, 2026

Hi there,

Thank you for taking the time to share this, and I’m really sorry for the frustration you experienced. I can understand how stressful it must have been trying to reach someone quickly, especially when you were also dealing with a missed backyard service due to the communication issue. That’s not the experience we want for you at Aptive.

We also hear your feedback about our phone system and how difficult it felt to get through to a person. That’s important, and we know how much smoother things need to be when you’re trying to resolve something on your account.

At Aptive, we aim to make every part of the experience feel handled smoothly, from arrival communication to follow-up support, and what you described fell short of that. If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can look into your visit and make this right. We appreciate you bringing this to our attention, and we’ve got this handled from here.

-Jasmine

Reply from Aptive Pest Control - Orange County

Apr 23, 2026

Hi Sarah,

We really appreciate you sharing this, and it’s great to hear you consistently receive exceptional service. That kind of reliability is exactly what we strive for at Aptive, making sure every visit feels smooth, effective, and easy for you. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.

-Jasmine

Reply from Aptive Pest Control - Orange County

Apr 15, 2026

Thank you for taking the time to share your feedback with us, John. We sincerely apologize for the delay in service and the lack of communication regarding the unexpected timing. We understand how important punctuality and clear communication are, and we're committed to improving in these areas. We're glad to hear that once our technician arrived, the service met your expectations. Your feedback is invaluable to us, and we will use it to ensure a better experience in the future. If there's anything else we can do for you, please let us know at socialmedia@goaptive.com, including your service address. We'd be happy to handle any lingering concerns you may have!

-Alexis

Reply from Aptive Pest Control - Orange County

Apr 10, 2026

Thanks for taking a moment to share this with us, Barbara! We’re so glad to hear the team has been reliable and respectful while completing service, and that you’re looking forward to enjoying your backyard more with the mosquito traps. Your satisfaction means the world to us, and we're so grateful you've chosen Aptive to handle your pest control needs!

-Alexis

Reply from Aptive Pest Control - Orange County

Apr 8, 2026

Hi Bonnie,

We’re thrilled to hear you experienced great communication and great service! At Aptive, we take pride in handling every detail with care to ensure your home is protected and your experience is seamless. You can always count on us, we’ve got this handled, and we truly appreciate you being part of the Aptive family!

-Jasmine

Reply from Aptive Pest Control - Orange County

Apr 6, 2026

Thanks for sharing this with us, Marilyn! IT's great to hear that you had a positive experience with our team and found the treatment to be thorough. Providing excellent service is our top priority, and your kind words mean a lot to us. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future! We're grateful to have you as a part of Aptive.

-Alexis

Reply from Aptive Pest Control - Orange County

Apr 7, 2026

This is great to hear, Tessa! We love hearing that you find Aptive easy to work with and that Luis provided excellent customer service. It's wonderful to know that his friendly and thorough approach made such a positive impact. If there's anything else we can do for you, please don't hesitate to reach out. We really appreciate your trust in Aptive to handle your pest concerns!

-Alexis

Reply from Aptive Pest Control - Orange County

Apr 3, 2026

Hi Vivian,

Thank you for taking the time to share this, it truly means a lot to all of us at Aptive. Hearing that you’re completely satisfied with the service and would recommend us to your family and friends is one of the best compliments we can receive.

We’re glad to know our service professionals have been informative, professional, and service-oriented. Our team works hard to make sure every visit leaves you feeling confident that things are truly handled.

Thank you for choosing Aptive and for being part of the neighborhood we’re proud to serve. 👍🏽

-Jasmine

Reply from Aptive Pest Control - Orange County

Apr 3, 2026

Hi Malcolm,

Thank you for sharing your experience! We’re thrilled to hear that Rudy’s communication and attention to detail made a difference. At Aptive, we pride ourselves on making sure every concern is handled carefully, so you can feel confident your home is protected. We’ll be sure to pass along your kind words to Rudy!

-Jasmine

Reply from Aptive Pest Control - Orange County

Apr 2, 2026

Hi there,

Thank you for taking the time to share such thoughtful feedback and for being part of the Aptive community! It’s great to hear that both the trainer and service professional were thorough and considerate during your visit, from sweeping the eaves to carefully moving items around your patio and your dog’s water bowl. Those small details really matter, and we’re glad their care and attention stood out.

At Aptive, our goal is to make sure every visit is handled with professionalism, respect for your home, and attention to the little things that make a big difference. Thank you for choosing Aptive and trusting us to keep things handled around your home!

-Jasmine

Reply from Aptive Pest Control - Orange County

Apr 1, 2026

Hi Dianne,

Thank you for sharing your experience! We’re thrilled to hear that Rudy communicated clearly and met your expectations. At Aptive, we take pride in making sure every service is handled thoroughly and professionally, so our customers can feel confident their home is well cared for. We truly appreciate you choosing Aptive and trusting us to get it handled right.

-Jasmine

Reply from Aptive Pest Control - Orange County

Mar 30, 2026

Thank you for sharing this with us, Charissa! We’re really glad to hear you’ve had such a positive experience with the reminders, scheduling flexibility, and communication from the team. We appreciate your kind words and your trust in our team at Aptive to handle your pest concerns!

-Alexis

Reply from Aptive Pest Control - Orange County

Mar 24, 2026

Hi Dena,

Thank you for sharing this, I really appreciate you taking the time to let us know what’s been going on. I can understand how frustrating it is to still deal with mosquito bites, especially right after a service, that’s definitely not the experience we want for you.

At Aptive, our goal is to make your outdoor space comfortable so you don’t have to think twice about stepping outside, and it sounds like we haven’t gotten that fully handled yet. Mosquito control can sometimes take a few treatments to really break the cycle, but that doesn’t mean you should be left dealing with bites in the meantime.

We’d really like the chance to take a closer look and get this corrected for you. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and get a follow-up service scheduled to focus specifically on those mosquito concerns.

Thanks again for being part of the Aptive community, we’re here to make sure this gets handled the right way.

-Jasmine

Reply from Aptive Pest Control - Orange County

Mar 19, 2026

Hi Sue,

Thank you for sharing your experience! We’re glad to hear that our service professional was thorough and got everything handled efficiently.

At Aptive, we take pride in making sure every job is done right and handled with care. We appreciate you choosing Aptive and being part of our neighborhood. If you ever need anything, rest assured, we’ve got this handled.

-Jasmine