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Aptive Pest Control - Raleigh Reviews 159

TrustScore 4.5 out of 5

4.3

233 E Johnson St, Ste L, 27513 Cary, NC, US


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Rated 5 out of 5 stars

Highly recommend Aptive. We have been using Aptive for about 3 years now and we are completely satisfied. Each visit I receive a notice from the tech before arrival for any additional needs during ser... See more

Company replied

Rated 1 out of 5 stars

Fraudulent company. There is actually no office. You can only call a call center overseas. If you have an issue there is no one to talk to. Stay away They do not have local offices to voice you... See more

Company replied

Rated 5 out of 5 stars

Greg was very professional and accommodating and answered all my questions. Very pleasant to deal with, not like other services I have worked with in the past.

Company replied

Rated 5 out of 5 stars

I have been with Aptive for about two or three years now and for every appointment they have always been on time and done a wonderful job each and every time I’m very pleased with their performance an... See more

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Company details

  1. Pest control service

About Aptive Pest Control - Raleigh

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 233 E Johnson St, Ste L, 27513, Cary, NC, United States

  • 19193019778
Promotion box for Aptive Pest Control - Raleigh

We overthink pests so you don't have to.

Smarter pest control starts here.

4.3

Excellent

TrustScore 4.5 out of 5

159 reviews

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Rated 5 out of 5 stars

Highly recommend them!

Been using this company for a couple years now and they have been great. They will come whenever I have a pest problem and quickly take care of it.

13 June 2025
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Reply from Aptive Pest Control - Raleigh

Hi Kyle,

Thank you for your continued trust in Aptive over the years! We’re proud to be your go-to partner whenever pest problems arise and to provide quick, effective solutions you can rely on. It means a lot to have you as part of the Aptive family, and we look forward to keeping your home protected for many years to come.

-Jasmine

Rated 2 out of 5 stars

There is a different person every time

There is a different person every time. Some techs come and don’t even know what to do. They don’t knock on the door to see if anyone is home. I e seen techs pull in the driveway and not get out to spray. The only tech Chris Redman, comes to the door and ask for our input. He is consistent, professional and does an excellent work. I am very unhappy with the others who have come to spray.

18 June 2025
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Reply from Aptive Pest Control - Raleigh

Hi Sheila,

Thank you for sharing your experience with us—we truly value your honesty and your continued support as part of the Aptive neighborhood. We’re so glad to hear that Chris Redman has consistently provided the level of service and professionalism you expect. We'll be sure to recognize him for the great work he's doing.

At the same time, it’s clear we’ve fallen short when it comes to consistency with other service professionals. Having different people show up who aren’t fully informed, don’t communicate, or don’t complete the service properly is absolutely not the standard we hold ourselves to at Aptive. Your concerns are valid, and we’d like to address this directly and find a way to improve your experience moving forward.

Please feel free to reach out to us at socialmedia@goaptive.com so we can review your account and ensure your future visits meet the standard set by Chris. We appreciate the opportunity to make things right and to continue protecting your home with the care and consistency you deserve.

-Jasmine

Rated 5 out of 5 stars

At our last appointment

At our last appointment, I brought to attention that we had a lot of gnats by our backdoor and we do have mosquito coverage with our plan as well. The technician made sure to spray for gnats and place our mosquito trap to where now we are definitely more comfortable coming outside. Thank you for all your hard work!

12 June 2025
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Reply from Aptive Pest Control - Raleigh

Hi Janelle,

Thank you so much for sharing this! We’re glad to hear your service professional took the time to address the gnat issue and make the most of your mosquito coverage. Knowing you're now more comfortable enjoying your outdoor space is exactly the kind of result we aim for at Aptive.

We’ll be sure to recognize your service professional for their attention to detail and care. Thanks again for being part of the Aptive neighborhood—we’re grateful to protect your home!

-Jasmine

Rated 5 out of 5 stars

Effective Communication & Timely Service

Effective communication throughout the process, and always arrives within the time frame communicated.

19 June 2025
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Reply from Aptive Pest Control - Raleigh

Hi Kris,

Thank you for the great feedback! We're so glad to hear that our communication and reliability have stood out during your service experience. At Aptive, we know how important it is to stay on schedule and keep you informed every step of the way, and it's great to know we’ve delivered on that.

Thanks for being part of the Aptive neighborhood—we appreciate your trust and look forward to continuing to protect your home!

-Jasmine

Rated 5 out of 5 stars

Good Job

Reliable, on time & always ask about any areas that need attention. Techs are polite & knowledgeable

19 June 2025
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Reply from Aptive Pest Control - Raleigh

Hi Joe,

Thank you for the thoughtful review! We’re so glad to hear that our service professionals have been reliable, courteous, and attentive to your needs—that’s exactly the level of care we aim to provide at Aptive.

We truly appreciate your trust and are proud to have you as part of the Aptive neighborhood. We’ll be here whenever you need us to keep your home protected!

-Jasmine

Rated 3 out of 5 stars

Not the service technician, but the product

I’m not saying the service technician was not good but the products don’t seem to be working. Every time our rep comes it has been raining and our outside bug/pest problems are terrible and we can’t enjoy our backyard. At this point if my contract was up I would cancel my service and I can honestly say I would not recommend.

6 June 2025
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Reply from Aptive Pest Control - Raleigh

Hi Lisa,

Thank you for sharing your experience — we really appreciate your honesty and for trusting Aptive with your pest control needs.

We’re sorry to hear that you’re still battling pests and that rain has kept us from delivering the results you’re looking for in your yard. Our service team strives to make a measurable, positive difference for all our customers, and we know it's frustrating when that’s not what you’re seeing — especially when you’re looking forward to spending time outside with your family.

Weather can certainly affect the application’s effectiveness, and we’re always happy to come back for a follow-up service if pests are still a problem after treatment. Our team would appreciate the opportunity to make things right and help you enjoy your space again.

If you'd be willing, please reach back out directly at socialmedia@goaptive.com — we’d be delighted to work toward a solution together. Thank you for choosing Aptive, and we hope to turn your experience around.

-Jasmine

Rated 5 out of 5 stars

They are very thorough in the treatment…

They are very thorough in the treatment of my house and yard, thanks again.

29 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Vernon,

We truly appreciate your kind words! It’s great to hear that you’ve been happy with how thoroughly your home and yard are treated. At Aptive, we’re committed to providing comprehensive service that brings peace of mind and lasting results. Thank you for choosing us to protect your space—we’re grateful to have you as part of the Aptive family!

-Jasmine

Rated 4 out of 5 stars

Active has been great so far ..

Active has been great so far ... However, the last 2 times they have come out it has been raining. Im not sure I'm getting the most for my mosquito service as they can't spray in those conditions. The mosquitos seem to appreciate it.

28 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Dennis,

Thank you for sharing your experience with us and for trusting Aptive with your mosquito control. We’re really glad you’ve been pleased with our service overall, and we completely understand your concern when rain prevents us from delivering the most effective treatment.

Weather conditions can certainly affect the application, and we want to make sure you’re getting the best value for your service. Please reach out to us directly at socialmedia@goaptive.com if you’d like to reschedule or if we can perform a follow-up treatment once conditions improve.

We appreciate your continued loyalty to Aptive — and we’re here to make sure your yard is a comfortable space for you to enjoy.

-Jasmine

Rated 2 out of 5 stars

Avoid Aptive

Their technicians never sweep down spider webs and we have some higher areas that they miss spraying. I went out today and sprayed a hornet nest under our eve myself. We don't seem to ever get the same tech. Some have been very nice. One was on his ear pods loudly complaining about Aptive and the work to whoever he was talking to.

1 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Dana,

Thank you for taking the time to share your experience. We’re sorry to hear about the missed spots and the concerns with consistency and professionalism from our team. At Aptive, we truly care about providing thorough service and making sure every customer feels valued and confident in our work. Your feedback helps us improve, and we’d love the opportunity to make things right. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can address these issues and ensure your future visits meet the high standards you deserve. We appreciate you being part of the Aptive neighborhood.

-Jasmine

Rated 5 out of 5 stars

Curtis was thorough.

Curtis was thorough and quick. He covered more than is usually done.

30 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Jane,

Thanks so much for sharing your experience! We're thrilled to hear Curtis went above and beyond to give your home extra care. At Aptive, we take pride in thorough, thoughtful service, and it's great to know Curtis delivered just that. We appreciate having you as part of the Aptive family and look forward to keeping your home protected!

-Jasmine

Rated 5 out of 5 stars

This was a retreatment as my windows…

This was a retreatment as my windows were not swept of cobwebs on the regular treatment. The thoroughness and attention to detail related to my issues were exceptional. There were may pictures sent to demonstrate that fact. This retreatment was scheduled quickly too!

25 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Stuart,

Thank you for taking the time to share your experience! We’re really glad we could get that retreatment scheduled quickly and that our service professional took the time to thoroughly address the cobwebs and any missed areas from the initial visit. At Aptive, we’re committed to getting things right—not just the first time, but every time—and we’re so happy to hear that the follow-up showed that level of care and attention to detail. We appreciate you being part of the Aptive family and giving us the opportunity to make things right!

-Jasmine

Rated 4 out of 5 stars

Good company with great service

Good company with great service and service representatives. The four stars is for changing a scheduled service sometimes. It can be hard to get someone. Besides that, it’s been a phenomenal experience.

29 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi James,

Thanks for the kind words and for being part of the Aptive family! We’re glad to hear our service and team have made a great impression. We know schedule changes and communication can be frustrating at times, and we’re working to make that better. Grateful to have you with us and excited to keep serving your home!

-Jasmine

Rated 5 out of 5 stars

The technician was great and courteous

The technician was great and courteous. I appreciate his concern for my property.

22 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi John,

Thank you for your kind words! We’re so glad to hear that our service professional was both great and courteous, and that you felt his genuine care for your property. At Aptive, we believe treating your home with respect is just as important as effective pest control.

We appreciate you being part of the Aptive family and look forward to continuing to provide you with top-notch service. If you ever need anything, just give us a shout — we’re here to help!

-Jasmine

Rated 5 out of 5 stars

The technicians are awesome!!!

The technicians are awesome! Nigel told me everything he was doing and was very quick. He was friendly and professional!

4 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Lisa,

Thanks so much for sharing this! We're thrilled to hear Nigel made such a great impression -- clear communication, efficiency, and friendliness are exactly what we strive for at Aptive. It's awesome to know you felt informed and well taken care of. We'll be sure to pass along your kind words to Nigel, and we're so glad to have you as part of the Aptive family!

-Jasmine

Rated 2 out of 5 stars

Reconsidering your company !!!!!!!!

Today's service tech did not do complete job. This is not the first time I have had to get reservicing for incomplete job. No one wants to have to go behind and check whether service has been fully completed.

13 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Vicki,

Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We completely understand how important it is to have your service done right the first time, and it’s disappointing to hear that we've missed the mark on this occasion. At Aptive, we’re committed to providing thorough, reliable service every time, and we truly appreciate you bringing this to our attention. We’ll make sure to review your experience with our team to ensure this doesn’t happen again. Please don’t hesitate to reach out directly at socialmedia@goaptive.com if there’s anything else we can do to make things right for you. We value you as part of the Aptive family and are here to make sure you’re completely satisfied moving forward.

-Jasmine

Rated 5 out of 5 stars

Very prompt and understanding of my…

Very prompt and understanding of my concerns, professional advice and guidance throughout the process, hit the areas of problem head on !

8 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Jason,

Thank you so much for sharing your experience! It means a lot to hear that our service professional was prompt, listened to your concerns, and tackled those trouble spots head-on. At Aptive, we’re all about delivering solutions with care and professionalism, and we’re so glad that came through during your visit. We appreciate having you as part of the Aptive family!

-Jasmine

Rated 5 out of 5 stars

My technician

My technician, Freedom, has always been helpful, friendly and dependable.

1 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Cheryl,

Thank you so much for your kind feedback! We're so happy to hear that Freedom has consistently provided you with helpful, friendly, and dependable service. At Aptive, we believe in building strong, lasting relationships with our customers, and it's wonderful to know that Freedom has been a reliable part of that experience for you. We truly appreciate having you as part of the Aptive neighborhood, and we’ll continue to ensure you receive the same excellent service every time.

-Jasmine

Rated 1 out of 5 stars

Mosquitos not under Reasonable Control

Technicians have tried hard to control mosquitos in my yard. This has not been accomplished. My appointments do get moved out, this time a week and we are being eaten alive. Customer service was no help nor the supervisor. Apparently I get moved because I am further out, really. You can't get out of contract even if unsatisfied, so buyer be aware of 18 month contract. 5/5 2025

7 May 2025
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Reply from Aptive Pest Control - Raleigh

Hi Kathy,

Thank you for your honest feedback, and we sincerely apologize for the inconvenience you've experienced with the mosquito control service. We completely understand how frustrating it must be to deal with this issue, especially when it impacts your comfort at home. Your concerns regarding communication and the timing of appointments are valid, and we’re truly sorry that we didn’t meet your expectations in this area.

Please know that your satisfaction is important to us, and we’d love the opportunity to make things right. We’re committed to providing effective pest control solutions, and I’d be happy to personally look into your case to ensure we’re addressing your specific needs moving forward.

We truly value your business and are grateful for the opportunity to serve you. Please reach out to us at socialmedia@goaptive.com at your convenience so we can work together to find the best path forward.

-Jasmine

Rated 5 out of 5 stars

Tritton gave service above as expected

Tritton gave service above as expected. He was professional, knowledgeable, and answered questions. Treatment showed results as he said it would. Would love to have Tritton permanently assigned to maintain our yard and home. Looking forward to working with him in the future.

21 April 2025
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Reply from Aptive Pest Control - Raleigh

Hi Alvin,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Tritton provided above-and-beyond service, answering all your questions and delivering great results. At Aptive, we’re dedicated to providing knowledgeable and professional service, and we’re so glad Tritton made a positive impact. We’ll certainly pass along your request to have him continue working with you! We truly appreciate you being part of the Aptive family and look forward to working with you again in the future.

-Jasmine

Rated 5 out of 5 stars

I hired Aptive several years ago to…

I hired Aptive several years ago to eliminate ugly bugs in my house. They have done an excellent A+ job of that!

25 March 2025
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Reply from Aptive Pest Control - Raleigh

Hi Martha,

Thank you so much for the kind words and for sticking with us over the years! We're thrilled to hear Aptive has helped keep those unwanted bugs out and your home feeling more comfortable. It means a lot to be trusted with your pest control needs, and we're so glad to have you as part of the Aptive neighborhood!

-Jasmine

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