I know they rotate but one in particular is a great girl, Shaunessey from Aptive Environmental, and the co workers always gives us a head ups first. My husband really appreciates this from her, so he... See more
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Chase was very pleasant and did an excellent job taking care of our needs. The scheduling department has been horrible! We had been rescheduled six times before we finally had a technician show up at... See more
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The service and the folks who provide it is fine. The sales pitch was less than specific. My fault for not examining the contract. I do not need monthly service, was presented as a quarterly option. N... See more
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Staff checks in to see if there are any specific problems to address or if I have questions. Also, tell me what they will be doing as far as treatment is concerned. Staff is courteous and professional... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
10 S Cardinal Drive, Suite 100, 28403, Wilmington, NC, United States
- 19103485384
We overthink pests so you don't have to.
4.2
Great
288 reviews
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I have been very pleased with the…
I have been very pleased with the service I have received from Aptive. The technicians have all been extremely friendly, professional, knowledgeable and courteous. They always text up to 30 mins. before they arrive and respond quickly to my texts back. The only minor issue I have is when the appointments are scheduled there is no time frame provided. I would like to know at least a time from 2-4 hours.
11 February 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Dawn,
Thank you for taking the time to share this kind feedback and for being part of the Aptive family. It means a lot to hear that our service professionals have been friendly, professional, and responsive, and we’re glad their communication before arrival has helped create a positive experience. We’ll be sure to pass your compliments along to the team.
We also truly appreciate you pointing out the appointment time frame concern. We understand how important a clearer window is for planning your day, and your feedback is being shared with our scheduling team as we continue working to improve the overall experience.
Thank you again for choosing Aptive. We’re grateful for the opportunity to care for your home and look forward to continuing to serve you well.
-Jasmine
Good communication, prompt, volunteered additional information
Provided the information I needed, showed up promptly as communicated. Volunteered additional information about transferring services to a home buyer.
15 February 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Tiffany,
Thank you for sharing your experience! We’re glad to hear that our team arrived promptly, provided the information you needed, and even went the extra mile to offer guidance on transferring services to a home buyer.
At Aptive, we strive to provide proactive, helpful service that makes every step easy for our customers. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Jerry,
Thank you for sharing your experience! We’re thrilled to hear that our customer service team was helpful and that your service professional was thorough. At Aptive, we take pride in providing attentive, reliable service to every home in our neighborhood. We truly appreciate you choosing Aptive and look forward to continuing to keep your home and yard protected.
-Jasmine
Experience with technicians
Their technicians are always communicating and making sure we understand the process. Very helpful and insightful. Very attentive and they go the extra mile. Very happy with their service and results.
30 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that our service professionals’ communication, attentiveness, and thorough approach have made such a positive impact. Going the extra mile and making sure our customers understand the process is exactly what we strive for at Aptive, and it means a lot to know you’re happy with both the service and the results. We truly appreciate you trusting us to care for your home!
-Jasmine
Great work
Great work. Very pleasant and efficient staff member. A pleasure to deal with.
5 February 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for taking the time to share your experience and for choosing Aptive. We’re so glad to hear that your service professional was pleasant, efficient, and made the visit a positive experience. Delivering friendly and reliable service is what we strive for every day, and it’s wonderful to know it made a difference for you. We truly appreciate you being part of the Aptive family and look forward to continuing to care for your home.
-Jasmine
Responsive and great representation in…
Responsive and great representation in the field
27 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi John,
Thank you for taking the time to share your experience. We’re glad to hear that our team has been responsive and provided great representation in the field. Delivering professional, reliable service while making our customers feel supported is exactly what we strive for at Aptive.
We truly appreciate you choosing Aptive to care for your home and for recognizing our team’s efforts.
-Jasmine
Shaunesee is awesome
Shaunesee is awesome! Very knowledgeable and a wealth of information! Always kind and courteous and very personable! I would recommend her and Aptive to anyone!
27 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Lisa,
Thank you so much for sharing this, we love hearing feedback like this. This service professional truly embodies the level of care, knowledge, and professionalism we strive for at Aptive, and it’s great to know she made such a strong impression. Taking the time to educate, listen, and build real rapport is such an important part of the experience, and we’ll be sure to pass along your kind words to her. We appreciate you recommending both the service professional and Aptive, and thank you for being part of the Aptive community.
-Jasmine
The technician arrived on time and did…
The technician arrived on time and did a through job.
23 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Karen,
Thank you for sharing your experience. We’re glad to hear your service professional arrived on time and took the time to do a thorough job, that consistency and attention to detail are important to us at Aptive.
We appreciate you choosing Aptive and being part of the Aptive neighborhood. Thank you for trusting us with your home, and we look forward to continuing to provide you with reliable, high-quality service.
-Jasmine
Ian took the time to explain what was…
Ian took the time to explain what was being done and what needed to be done. He is always pleasant and informative.
31 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
We’re thrilled to hear that Ian took the time to explain everything and provided such a pleasant and informative experience! At Aptive, we take pride in having service professionals who listen, communicate clearly, and ensure every customer understands the work being done to protect their home. Thank you for trusting us and for being a valued part of the Aptive neighborhood.
-Jasmine
Hard working in terrible January weather.…
She came out in horrific weather to treat our house in January. I told her to go home, just skip this month. She said no. She treated outside and even came back to the door to say goodbye.
She has come here several times. She is Always a pleasure!!
30 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Jodi,
Thank you for taking the time to share your experience. We’re so glad to hear that our service professional went above and beyond, even in challenging weather, and that she consistently provides friendly and thorough service. Dedication and care like hers are exactly what we aim to provide at Aptive.
We truly appreciate you as part of the Aptive neighborhood and look forward to continuing to deliver the high-quality, attentive service you’ve come to expect.
-Jasmine
Shaunessey the bug girl
They continue to try to get rid of problem.
Shaunessey is very helpful, explains well and patient. She takes her time with each person. Very diligent! Active tries to meet your needs and words with you
30 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Betsy,
We’re thrilled to hear that Shaunessey has provided such attentive and patient service! At Aptive, we take pride in having service professionals who listen carefully, explain each step clearly, and work diligently to meet each customer’s unique needs. Your feedback is a wonderful reminder of why we do what we do, and we truly appreciate you being a valued part of the Aptive neighborhood.
-Jasmine
Excellent communication for the…
Excellent communication for the technician. She arrived on time and confirmed the areas to be treated. She sent pictures after completion. Excellent customer service.
Thank you!
22 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Joy,
Thank you so much for taking the time to share this kind feedback. We’re really glad to hear that your service professional communicated clearly, arrived on time, and took the extra step to confirm treatment areas and follow up with photos.
That level of communication and transparency is something we truly value at Aptive, and it’s great to know it made a difference in your experience. We appreciate you trusting Aptive with your service and for being part of the Aptive neighborhood.
Thank you again for choosing Aptive and for the kind words, they mean a lot to our team.
-Jasmine
Tech was Super
I appreciated the tech called/text before he arrived that is very important because I have to put up my dogs and it is harder once the tech arrives because they know a stranger is around. I also appreciated the photos and explanation of what all he did. Lastly- he was in- did the job- briefed me and was out-
20 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Arthur,
Thank you for sharing your experience with Aptive. We’re glad to hear our service professional called and texted before arrival, that kind of communication is so important, especially for pet owners. We’re also happy to hear the photos, explanations, and efficient service made the visit smooth and stress-free. Providing clear, respectful, and thorough service is exactly what we strive for. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate your trust in our team.
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Gary,
Thank you for sharing your feedback about Aptive. We’re glad to hear that your experience has been positive across the board. Providing reliable, friendly, and thorough service is what we strive for, and it’s always rewarding to know it makes a difference. We truly appreciate you choosing Aptive and for being part of the Aptive neighborhood.
-Jasmine
Very knowledgeable employee that works…
Very knowledgeable employee that works with me for my concerns
... I'm very happy.
23 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Wayne,
Thanks so much for sharing this with us! We’re really glad to hear our service professional took the time to listen to your concerns and provide knowledgeable support. That kind of care and communication is something we truly value at Aptive. We appreciate you choosing Aptive and being part of the Aptive neighborhood, and we’re happy to know you’re feeling confident and taken care of.
-Jasmine
The service is very expensive for what…
The service is very expensive for what you get.
16 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Kermit,
Thank you for sharing your feedback. I’m sorry to hear that you feel the value of our service didn’t meet your expectations. At Aptive, we strive to provide thorough, effective pest protection and ensure that every home in our neighborhood is well cared for.
We truly appreciate your perspective, as it helps us continue to evaluate and improve our services. If you’d like to discuss your experience or the services provided in more detail, please feel free to reach out to us directly at socialmedia@goaptive.com. We want to make sure every customer feels confident in the protection and value they receive from Aptive.
-Jasmine
Inconsistency
We have asked numerous times for there to be a note put in our file about the technicians coming later in the day so someone can be home for indoor spraying. 80% of the time that do not come at those times which causes us to not be able to have the inside of our home sprayed and therefore we are not getting what we paid for. We have had some great technicians and then others that do not do a great job.
16 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for taking the time to share this with us. We understand how frustrating it is when notes and preferences aren’t consistently followed, especially when it affects your ability to receive the interior service you’re paying for.
At Aptive, we aim to respect our customers’ schedules and make sure service is completed as expected. It’s disappointing to hear that the requested arrival times haven’t been met as often as they should be, and that this has led to missed interior treatments. We truly appreciate you pointing this out, and we also value your feedback about the service professionals who have done a great job.
We’d really like the opportunity to review your account, reinforce your scheduling preferences, and work toward a solution that helps ensure your interior services are completed moving forward. Please reach out to us at socialmedia@goaptive.com so we can look into this further and make things right.
Thank you for being part of the Aptive neighborhood and for choosing Aptive. We appreciate the chance to improve your experience.
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Phil,
Thanks for taking the time to share this with us. Seeing ant activity after a service can definitely be frustrating, and that’s not the experience we want for our Aptive customers.
Ant issues can sometimes take a bit of follow up, especially if colonies are active nearby, but we’d really appreciate the chance to look into your account, review your recent service, and make sure we’re doing everything we can to get this under control for you. Please reach out to us at socialmedia@goaptive.com when you can so we can work toward getting this resolved.
Thank you for being part of the Aptive neighborhood and for choosing Aptive. We appreciate the opportunity to help make things right.
-Jasmine
Very nice tech who was easy to talk to…
Very nice tech who was easy to talk to and took good care of us.
16 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi John,
Thank you for sharing your feedback! We’re glad to hear that our service professional was personable, easy to talk to, and took great care during the service. At Aptive, we take pride in having friendly, professional service professionals who make sure our customers feel heard, informed, and confident in the work being done.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Lucy,
Thank you for sharing your feedback! We’re glad to hear that our service professional made the process visible and transparent for you. At Aptive, we take pride in keeping our customers informed and confident in the work being done, while providing thorough and professional service.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
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