I know they rotate but one in particular is a great girl, Shaunessey from Aptive Environmental, and the co workers always gives us a head ups first. My husband really appreciates this from her, so he... See more
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Chase was very pleasant and did an excellent job taking care of our needs. The scheduling department has been horrible! We had been rescheduled six times before we finally had a technician show up at... See more
Company replied
The service and the folks who provide it is fine. The sales pitch was less than specific. My fault for not examining the contract. I do not need monthly service, was presented as a quarterly option. N... See more
Staff checks in to see if there are any specific problems to address or if I have questions. Also, tell me what they will be doing as far as treatment is concerned. Staff is courteous and professional... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
10 S Cardinal Drive, Suite 100, 28403, Wilmington, NC, United States
- 19103485384
We overthink pests so you don't have to.
4.3
Excellent
287 reviews
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Reply from Aptive Pest Control - Wilmington (Sales)
Hi Michelle,
Thank you for sharing this! We’re thrilled to hear that everyone you’ve interacted with at Aptive has made such a positive impression. Our team works hard to provide friendly, knowledgeable service, and it’s wonderful to know that it shows. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
It’s always nice to have the same…
It’s always nice to have the same person visit since they know what I want and expect.
7 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Candice,
Thank you for sharing this. We’re glad to hear how much you value having the same Aptive service professional, that familiarity and understanding of your preferences really does make a difference. Consistency and personalized care are important to us, and it’s great to know that this has been your experience. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate you.
-Jasmine
I know they rotate but one in…
I know they rotate but one in particular is a great girl, Shaunessey from Aptive Environmental, and the co workers always gives us a head ups first. My husband really appreciates this from her, so he can move things around. They announce their arrival, being at home , I also appreciate the info, and tell us when she leaves to give me an up date on what she found or not. We really like the people and advice they give.
15 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Bob and Julie,
Thank you for sharing your experience! We’re thrilled to hear that Shaunessey and the rest of our team provide attentive, knowledgeable, and courteous service. It’s wonderful to know that the advance notices, clear communication during visits, and helpful advice make a positive difference for you and your husband. Our goal at Aptive is always to provide service that is thorough, professional, and personalized, and it’s great to hear that reflected in your experience. We’ll be sure to pass along your kind words to Shaunessey and the team. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate your trust and feedback.
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Marc,
Thank you for sharing your experience! We’re thrilled to hear that Shaunessey has provided outstanding service. At Aptive, we take pride in our team’s dedication, professionalism, and attention to detail, and it’s wonderful to know that commitment has made a difference for you.
We truly appreciate you choosing Aptive and being part of our community. Your feedback means a lot to our team and inspires us to continue delivering the exceptional service you’ve come to expect.
-Jasmine
Great service and fantastic…
Great service and fantastic communication. Would/have reccommended Aptive to others.
11 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Eric,
Thank you so much for sharing your feedback! We’re thrilled to hear that you’ve had a great experience with both our service and communication.
At Aptive, we work hard to provide effective, reliable, and transparent pest control, and it’s wonderful to know that you feel confident recommending us to others. We truly appreciate you being part of the Aptive family and for spreading the word about our services, it means a lot!
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Julie,
Thank you for taking the time to leave a review! While your feedback is brief, we’re glad to hear that your experience with your service professional stood out.
At Aptive, we take pride in our service professionals and strive to provide thorough, reliable, and attentive pest control. If you have any additional details or feedback you’d like to share about your visit, we’d love to hear from you. Your input helps us continue delivering the best experience possible.
-Jasmine
I didn’t ask them to re-restart my…
I didn’t ask them to re-restart my paused agreement. This was done without my permission. I no longer live at that address and I’ve told them that and I’m not yet ready to have my Pest Control in my new place. This definitely did not help in deciding towards this company.
10 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Molly,
Thank you for sharing this and for taking the time to leave a review. I can understand how frustrating it would be to see a paused agreement restarted, especially after you’ve moved and made it clear you weren’t ready for service yet. That’s not the experience we want anyone to have with Aptive.
Your feedback is important to us, and situations like this deserve a closer look so we can understand what happened and make it right. We want to be respectful of your preferences and timing, and we never want you to feel like decisions were made without your permission.
If you’re open to it, we’d appreciate the chance to review your account and help sort this out. Please reach out to us directly at socialmedia@goaptive.com so we can look into the details and work toward a resolution that feels fair and clear to you.
-Jasmine
They do a great job
They give you heads up when they are on their way. They show pictures of the area that is treated. And always asking for area that needs to concentrate on.
9 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Stanley,
We’re glad to hear that our team’s communication and attention to detail have made your experience with Aptive smooth and thorough. Providing updates, sharing pictures of treated areas, and focusing on the spots that matter most are all part of how we make sure your home is well cared for. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
Excellent Service
Service was provided in the time frame requested and thoroughly completed and explained. All my questions on scheduling future services were answered.
8 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Robert,
We’re glad to hear that your service was completed thoroughly and on time, and that all your questions about future scheduling were addressed. At Aptive, we take pride in providing clear communication, detailed service, and solutions that give our neighbors peace of mind. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
Great communication
Great communication
No more bug, ant, or spider issues.
Shaunessey is a great Rep!
7 January 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Ben,
Thank you for taking the time to share your experience! We’re thrilled to hear that Shaunessey provided great service and communication, and that your home is now free from bugs, ants, and spiders.
At Aptive, we strive to deliver both effective results and a personable experience, and it’s wonderful to know that came through during your visit. We truly appreciate you choosing Aptive and being part of our community.
Thanks again for the kind words, we’ll be sure to pass them along to Shaunessey!
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Allison,
Thank you for taking the time to share your experience! We’re so glad to hear that our service professional was attentive and made sure all of your concerns were addressed. At Aptive, providing friendly, responsive service that truly listens to our customers is a top priority, and it’s wonderful to know that reflected in your visit.
We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
They do periodical pest control
They do periodical pest control, but several times didn’t get to do inside the house, because either they didn’t come prepared and something broke or came in a time that we were not home so they couldn’t get in.
19 December 2025
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Jason,
Thank you for sharing this feedback. I can understand how frustrating it is when scheduled service does not go as planned, especially when access to the inside of your home is part of what you are expecting from periodic pest control.
When a service professional arrives unprepared or timing prevents interior access, that is a breakdown in coordination on our end. At Aptive, our goal is to make each visit efficient and respectful of your time, and we recognize that missed interior treatments can impact your overall experience and confidence in the service.
We would appreciate the opportunity to review your account, confirm access preferences, and make sure future visits are scheduled and prepared appropriately. Please reach out to us directly at socialmedia@goaptive.com so we can take a closer look and work toward making this right. Your feedback helps us improve, and we value you being part of the Aptive community.
-Jasmine
Very satisfied
Shaunessey was very personable and did a good job. Thank you and Merry Christmas
21 December 2025
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Audrey,
Thank you for sharing your feedback. I’m so glad to hear that Shaunessey provided personable service and did a great job.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home. Wishing you a very Merry Christmas and a happy, healthy holiday season!
-Jasmine
Peace of mind with Aptive service
Great service. They always ask if there are any specific pest issues and address them quickly. Overall service is clean and they always let you know what service was completed.
21 December 2025
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Alan,
Thank you for sharing your feedback. I’m glad to hear that our team consistently checks in about specific pest concerns, addresses them promptly, and keeps you informed about the services completed.
At Aptive, we strive to provide thorough, attentive service while maintaining clear communication every step of the way. It’s wonderful to know our efforts make a difference, and we truly appreciate you being part of the Aptive neighborhood and trusting us to care for your home.
-Jasmine
Great service
The advanced reminder is always appreciated so we can reschedule if need be. The Techs are friendly and knowledgeable. The communication from the company and the Tech is very much appreciated! Great service!
8 August 2025
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Jeanette,
Thank you for sharing your feedback. I’m glad to hear that our reminders, communication, and knowledgeable service professionals have made a positive impact on your experience.
At Aptive, we strive to provide attentive, friendly service while keeping our customers informed every step of the way. It’s wonderful to know our efforts are appreciated, and we truly value you as part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
Antonette did an outstanding job
Antonette did an outstanding job. I appreciate a bug-less house.
16 December 2025
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Tim,
Thank you for sharing your experience! We’re thrilled to hear Antonette did an outstanding job and that your home is now protected. At Aptive, our service professionals take pride in providing thorough, effective pest control while ensuring your home feels safe and comfortable.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
Who was that new person who came to my house?New person
New person. Did not check in when arrived. Did not checl traps in garage or basement. I decided to cancel and would like a refund. I am paying highest price ever for premium service but getting poor service. I called customer service and was on phone for nearly 30 minutes to request a refund. She said customers ask for refunds but they never get approved. If mine is not approved I will be complaining to better business bureau.
14 December 2025
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Wayne,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent service and your interactions with our customer service team. This is not the experience we strive to provide at Aptive.
We take concerns like yours seriously and want to ensure this is addressed properly. Please reach out to us directly at socialmedia@goaptive.com so our operations and billing teams can review your account and work with you regarding your refund request.
We truly value you as a member of the Aptive community and appreciate the opportunity to make this right.
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Patty,
Thank you for sharing your feedback! We’re thrilled to hear that Shaunessey provided an excellent and thorough service. At Aptive, we take pride in having knowledgeable and attentive team members who deliver the highest quality pest control.
We’ll be sure to pass along your kind words to Shaunessey. We truly appreciate you being a part of the Aptive community and look forward to continuing to serve you.
-Jasmine
A fine tech
Very polite explained what he was doing and why. I still miss Pete. He always went the extra mile.
5 December 2025
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Laura,
We’re so glad to hear about your experience! At Aptive, we take pride in providing service that is polite, clear, and goes the extra mile, so it’s wonderful to know our team delivered that for you. We also appreciate you remembering Pete, he set a high standard, and your kind words mean a lot to us and our team.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
Not as thorough as when i signed up.
5 December 2025
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Judy,
Thank you for sharing your feedback. I’m sorry to hear that your recent experience didn’t feel as thorough as when you first signed up. That’s not the standard we aim to provide at Aptive, and I completely understand your concern.
We always strive to deliver consistent, high-quality service to every customer, and your feedback helps us make sure we’re meeting that goal. If you’d like, please reach out to us directly at socialmedia@goaptive.com so we can review your service and ensure everything is being addressed properly.
Thank you for being a part of the Aptive neighborhood and giving us the chance to improve your experience.
-Jasmine
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