Aquatropics London  Reviews 

Bought 43 fish. They are all lively colourful stunning fish. Unfortunately my cat fish arrived dead an Aquatropics were very quick to deal with the issue could not fault them at all. Was abit sceptic about the fish been posted but for only 1 to pass out of 43 in a heat wave I'm truly surprised. Will definitely be buying again. Thanks so much

Healthy fish arrived. Great customer service

This company is amazing,their fish are amazing and if you do have teething problems they are on hand to sort it out. Very rare these days you get customer care these guys provide. Keep it up guys you are the best

Aquatropics wanted to deliver a £280 live fish order with royal mail in 33'c weather. Royal mail don't have the equipment or licence to transport live fish. It's illegal!

Original order was on the 26/6 for delivery on 8/7, I took the 8/7 as holiday so I would be home for the delivery, I even told them I had booked off 8/7. On 7/7 I chased it up because no contact or information about the delivery, they said it was being delivered Thursday, I didn't have a option to change my time off as it was last minute.
I rearranged delivery for Saturday, not great but it was what it was. I checked which delivery company was transporting my fish and was told royal mail by Andy. I refused royal mail because they are not suitable for fish delivery, it's also 30+'c Friday and Saturday and I didn't want to abuse animals and receive a box of dead fish, not into that.
My order was cancelled today not at my request, not happy about the situation, I was excited I'm now just annoyed, I've wasted a days holiday due to non existent communication. If you told me Monday or Tuesday morning I could probably of done something but when I knew what was happening it was too late.

I ordered 5 Santa isabel angelfish, received 6, started exploring the tank within 5 minutes of being introduced to the tank. Healthy and eating well. Delayed my delivery upon request as there would have been no one home on the original delivery date.
I couldn't be happier.

Disappointed.
Fish didn't turn up. Lost probably .
E mailed the company 2 times and there phone is switched off .
No refund so far . Not expecting one the way they operate.

I'm disabled, getting out is a rigmarole. I was glad to find a postal service. My first order was great,I was so impressed I made another order the next day. Beautiful healthy young critters arrived in pristine condition very well packaged,I'm near Dundee btw. Now my go-to fish pimps. I can't recommend this site highly enough. Great job. Buy with confidence. You won't be disappointed. 24/

I had very happy experience working with Aquatropics. I enjoyed chatting with their customer service and they have answered all of my questions patiently. I always buy my fish online and I can tell this store is one of my favourite. I hope they can expand their inventory for more sizes and variant.

Great experience, communication from the company was perfect, fish arrived, healthy and happy. Would definitely purchase from Aquatropics again.

All fish arrived in Northern Ireland healthy and settled in well. Even got 1 extra fish. First class service. I can see more fish in the ne’er future.

Fantastic array of products.
Quick and simple to order.
Fss as tactic value.

Had 2 orders now of around 100 fish.
All arrived very well packed,alive and healthy.
Managed to get 50 cardinal tetra for £40,so an absolute bargain.
All fish are doing really well and growing.
More fish on the horizon.

Excellent service delivered on time fish happy and healthy

Snails arrived in top condition, well packaged, definitely will order again

My order form start to finish was very professional. My fish arrived safely and very well packaged; you can definitely tell a lot of effort went into picking and sending me my fish.

Good communication
Fish wrapped up very safely
All the fish very healthy
Very good to deal with
Id high recommend butinh from

Very good service . Fish arrived on time . Well wrapped for travel and in good condition . Thank you very much

Please don’t waste your money on purchasing fish from this company. I spent £251. On fish from this company. firstly fish were missing from the order, secondly many of the fish arrived dead when the order arrived it was by dpd the box was dumped on its side with no care of the contents. when opening the box there was no heat pads the fish were not in a good condition but what could I do I couldn’t send them back so I put them with my other fish in my tank. After a couple of days what was an order of 35 fish I had only 7 left. Also please be aware that the fish you will receive are so tiny you can barely see any markings on them £8 for a fish that is no bigger than a granual of fish food it’s totally ridiculous I am really upset that the poor fish did not survive and also that they refuse to refund for all the dead fish please do not waste your money go to a aquarist shop avoid the experience I’ve had

I would like to clarify a few points in your response to my review. Firstly when ordering fish from your site the only information the customer has is the photo of a fish and a brief description so I placed an order £80 for 10 killifish that looked just what I wanted I actually received a bag of what I’d like to describe as fish so small you couldn’t actually make out what type of fish they were. They were no bigger than a granule of fish food if I’d have known they were going to be that small I wouldn’t have ordered them no where on the information on the site does it tell you what size fish you will receive therefore this is blatantly false advertising and taking money from people under false pretences the goods/fish you receive are not what is advertised. Also regarding the pearl danios 50% of the fish received were dead on arrival, also a killifish from another bag was missing it was supposed to contain a pair there’s was a single fish in the bag. Another point you made you stated you partially refunded me as a good will gesture I’m afraid it is your legal responsibility to refund goods/fish not being received, receiving dead fish and also remaining fish arriving in such a poor condition that there was no chance of survival. And the last point I would like to respond to is the inadequate packaging of the fish. I don’t have full knowledge of your packaging procedures but I presume the fish are bagged Monday or even best Tuesday morning then they are collected by any old courier company not one that specialises in fish transportation, then left overnight to be delivered next day my delivery was 1.30 Wednesday afternoon therefore fish are bagged for 24/48 hours without a heat source and you state it was warmest time of year and didn’t require heat bag i’m sorry but evenings in June are very cold and these are tropical fish which do require a certain constant temperature, and in my opinion they are not adequately packaged for delivery. I think I’ve addressed everything in your reply and I am still awaiting a full refund for fish I don’t have as a result of your company’s neglect poor service and false advertising. I will be taking legal advice
Jacqueline hughes

Very happy with the fish delivered,I did have a problem with delivery and lost a fish but this was resolved very quickly.will be ordering again.msu