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Review summary

Created with AI, based on recent reviews

Evaluating 364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the softness and natural appearance of the hair, often exceeding expectations. Many people appreciate the quick delivery service, with orders frequently arriving earlier than anticipated. The overall ordering process and user experience are also highly regarded, making it easy for consumers to find and purchase their desired items. However, some customers also noted issues with certain products, such as wigs shedding excessively after a few wears or not matching the advertised appearance. A few other people also felt that the wig caps were too large or that the frontal areas were too thin, impacting the overall look.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the hair's softness, quality, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the hair as soft, silky, and of good... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising fast shipping times and... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with their orders,... See more

User experience

People report positive experiences with user experience. Customers found the website easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more

Company replied

Rated 5 out of 5 stars

By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more

Company replied

Rated 5 out of 5 stars

Best wigs I have ever invested in. I have purchased 2-3 wig/ units from Arabella and they over exceeded my expectations. The lace is easy to melt and look as if the hair is coming out of my scalp. I h... See more

Company replied

Rated 5 out of 5 stars

I love the ear taps they provided with my frontal wig = game changer! First place I was able to find a wig that is fully customized, and the draw string in the cap is amazing. It was able to fit snug... See more

Company replied


Company details

  1. Hair extensions supplier
  2. Beauty product supplier
  3. Beauty Products Wholesaler
  4. Hair product shop
  5. Wig shop

Written by the company

Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I absolutely loved the unit I purchased…

I absolutely loved the unit I purchased from Arabella. It was just as described and great quality! My hairstylist was also impressed. They will definitely be the supplier I purchased from on a repetitive basis!

11 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Jada Jackson
Thank you so much for your amazing feedback! We're absolutely delighted to hear that you loved your unit from Arabella and that it met your expectations in both description and quality. It means even more to us that your hairstylist was impressed — that’s a wonderful compliment!

We’re truly honored to be your go-to supplier and look forward to serving you again and again. If you ever need assistance or have any questions, we're always here to help. Thank you for choosing Arabella! 💇‍♀️✨

Arabella hair

Rated 5 out of 5 stars

Quality of Hair is unmatched

Go ahead and buy this hair. It’s so beautiful and full . I love it !!

27 January 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Jessica A. Jackson

Thank you so much for your kind words! We’re so happy to hear that you love the hair and that it met your expectations. Your support truly means a lot to us. Enjoy your beautiful hair!

Arabella hair

Rated 5 out of 5 stars

I was so happy with the quality and…

I was so happy with the quality and shipping process and I will definitely order again.

25 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Brandie

Thank you so much for your kind words! We're thrilled to hear that you were happy with the quality and the shipping process. Your support truly means a lot to us, and we look forward to serving you again in the future! 💕

Arabella hair

Rated 5 out of 5 stars

I absolutely love the wig I purchased…

I absolutely love the wig I purchased which was a 13x6 khaki blonde. I got so many compliments.

1 January 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Jackie COLD
Thank you so much for your lovely feedback! We're so happy to hear that you love your 13x6 khaki blonde wig and that it brought you so many compliments. That truly makes our day! Thank you for your support and we hope you continue to enjoy your beautiful wig. 💕
Arabella hair

Rated 5 out of 5 stars

Quick delivery

Quick delivery

29 January 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Muthoni Kariuki

Thank you for your feedback! We're glad to hear the delivery was quick. We hope you enjoy your wig, and thank you for choosing us! 💕

Arabella hair

Rated 5 out of 5 stars

My wig was delivered in 3 days and it’s…

My wig was delivered in 3 days and it’s great quality and true to length! It’s so soft and I would recommend this wig it’s a 10/10!!!

13 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Jessica Adusei

Thank you so much for your wonderful feedback! We're so happy to hear that your wig arrived quickly and that you're loving the quality, softness, and true length. Your 10/10 recommendation truly means a lot to us. Thank you for your support and we hope you continue to enjoy your beautiful wig! 💕

Arabella hair

Rated 5 out of 5 stars

The wig shipped and was delivered…

The wig shipped and was delivered within 4 days of ordering 😍 its so soft , smells amazing & holds beautiful
Curls. Lace melt so tea. They got ya girl right for Vday 🩷🩷🙂‍↔️

5 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Chrissima Oconner

Thank you so much for your lovely feedback! We're so happy to hear that the wig arrived so quickly and that you're loving the softness, the curls, and how well the lace melts. It truly means a lot to us that we could help get you ready for Valentine’s Day. Enjoy your beautiful look, and thank you again for your support! 💗
Arabella hair

Rated 3 out of 5 stars

I was disappointed with the frontal as…

I was disappointed with the frontal as it was so thin that I can only middle part it to hide the many areas where the frontal is actually bald. I like to side part. Middle parts don’t really suit my face. I don’t have a choice but to wear this due to a medical condition that affects my hair. The rest of the wig is beautiful however. Just very disappointed because I paid extra money for the 250 density. I have been a happy customer for years

21 January 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi
Thank you for your honest feedback, and we’re truly sorry to hear about your disappointment with the frontal. We completely understand how important the parting space and density are, especially when you prefer a side part.

We’re very grateful for your support over the years and truly appreciate you being a loyal customer. The 250% density is designed to give a fuller overall look, but sometimes the frontal area can appear lighter to maintain a natural hairline. However, we absolutely understand how frustrating it must feel when it doesn’t meet your expectations—especially when you paid extra for higher density.

We’re glad to hear that you still like the overall beauty of the wig, and we’d really like the opportunity to help make this right for you. Our after-sales team will reach out to look into this further and see what we can do to assist you. Please keep an eye on your messages.

Thank you again for your continued support and for sharing your experience with us. It truly helps us improve.
Arabella hair

Rated 5 out of 5 stars

Love the color and pre curls it comes…

Love the color and pre curls it comes with. It fits perfect ear to ear, I wish I got a longer length!

12 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

Thank you so much for your feedback! We’re so happy to hear you love the color and the pre-curls, and that the fit was perfect from ear to ear. 💕
Next time, feel free to go for a longer length — we offer multiple lengths to help you get the exact look you want. We’d love to have you back!

Arabella hair

Rated 5 out of 5 stars

The hair feels amazing and the hairline…

The hair feels amazing and the hairline looks great. Thanks to the hairline and drawstring this would be really easy to install yourself. I would say just bleach the knots for 100% natural look. Keep in mind that the hair comes curled so it will appear shorter than you think. Definitely will be ordering again.

12 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Anna-kay

Thank you so much for your lovely feedback!
We’re happy to hear that you love how the hair feels and that the hairline and drawstring made the install easy for you. Your tip about bleaching the knots for an even more natural look is also very helpful — we appreciate you sharing that with other customers!

You’re absolutely right that curly hair appears shorter due to shrinkage, and we’re glad you mentioned it. Thank you again for your support, and we can’t wait to have you back for your next order! 💖
Arabella hair

Rated 5 out of 5 stars

Get this wig

This wig is so beautiful. Please don’t hesitate to buy it’s very worth it. I got it for Valentine’s Day and have got so many compliments on it. Hair is soft and a perfect burgundy (Not too dark not too light). Not much plucking needed and knots were bleached! Shipping was fast!!

12 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Elijae Cobbs

Thank you for taking the time to share your experience with us.
We’re very glad to hear that you’re satisfied with the quality, color, lace, and knots of the wig, and that it required minimal plucking. It’s also great to know the shipping met your expectations.

Your positive feedback is truly appreciated and motivates our team to keep delivering high-quality products and service. We look forward to serving you again in the future.

Arabella hair

Rated 5 out of 5 stars

Best wigs I have ever invested in

Best wigs I have ever invested in. I have purchased 2-3 wig/ units from Arabella and they over exceeded my expectations. The lace is easy to melt and look as if the hair is coming out of my scalp. I have washed, braided, curled, flatiron and etc. There is minimal shedding, no smell, hair is great quality and I have received many compliments on any hair I have purchased from this company. My stylist even told me to stick with this company and she sells hair herself. Not to mention Arabella is affordable compared to most companies.

2 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Amber

Thank you so much for your support and kind words! It truly means a lot to us to receive your satisfaction and your stylist’s professional approval. We’re delighted to hear that our wigs met your expectations in terms of lace melt, hair quality, manageability, and durability. Your experience will also help other customers feel more confident choosing us. If you ever need any advice or assistance in the future, please feel free to reach out—we’re always here to support you.

Arabella hair

Rated 5 out of 5 stars

The hair is so full and beautiful!!!!!

The hair is so full and beautiful!!!!!! It didn’t come on time when I needed it but nevertheless I’m glad I have it !!!

10 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Rebecca Charles

Thank you so much for your love and support! We’re really happy to hear that you find the hair full and beautiful. We sincerely apologize that it didn’t arrive in time when you needed it — shipping times can sometimes be affected by factors beyond our control. Thank you for your understanding, and please feel free to reach out if you need any help in the future.

Arabella hair

Rated 5 out of 5 stars

It is definitely what i expected

It is definitely what i expected

3 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Joy Jimoh

Thank you so much for your feedback! We’re glad to hear the wig met your expectations. If you need any assistance, please feel free to reach out anytime.

Arabella hair

Rated 5 out of 5 stars

I received my wig very fast and the…

I received my wig very fast and the quality of the hair is beautiful 🤩

7 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Daniella Kay
Thank you for your positive review! We're glad to hear you're happy with both the quality and the speed of delivery. If you have any questions or need assistance, feel free to let us know! Hope you continue to love the wig! 🌟
Arabella hair

Rated 1 out of 5 stars

Not 100% this is a horrible wig the…

Not 100% this is a horrible wig the drawstring is a horrible idea I hate this wig not worth it

30 January 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Ashley Davis

We're really sorry you've had this experience! We take your feedback very seriously, especially regarding the drawstring design. Our team will carefully review this wig to ensure such issues don’t happen again. We will also pass your comments on to the product development department to further improve the design and quality.

If you feel this wig isn’t suitable, you can contact our customer service team to arrange a return or exchange.(if unused) We’ll do our best to resolve the issue. Thank you again for your feedback, and we hope to offer you better products and services in the future.

Arabella hair

Rated 5 out of 5 stars

The hair came in 5 days

The hair came in 5 days. The hair quality is soft and full. Easy lace to lay

27 January 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Morayo Aromire

Thank you for your feedback! We’re so happy to hear that the wig arrived quickly and that you’re satisfied with the hair quality and lace. If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to help!

Arabella hair

Rated 5 out of 5 stars

This was my second purchase from…

This was my second purchase from Arabella. I love the quality and the color of the hair. The color was exactly as pictured and I’m the type of person to need my hair done at the last minute but the shipping was fast and it got to me within a few days.

5 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Neesy

Thank you so much for your continued support! We’re thrilled to hear that you love the quality and color of your hair. It’s great to know the fast shipping worked out for you too—especially when you need your hair done last minute! If you ever need anything else, don’t hesitate to reach out. We're here to make sure you're always happy with your purchase! 😊

Arabella hair

Rated 5 out of 5 stars

I was looking for a wig for my birthday

I was looking for a wig for my birthday, and I came across Arabella Hair and im so so happy I bought the wig! The wig that i ordered was just like the one in the picture😍!

5 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi bernice lusengu

We’re so thrilled to hear that you’re happy with your wig and that it’s exactly like the picture! 😊 We hope it adds that extra special touch to your birthday look. If you need anything else, feel free to reach out—we’re always here to help!

Arabella hair

Rated 5 out of 5 stars

The wig came in the colour o ordered I…

The wig came in the colour o ordered I haven’t experienced shedding. The hair is slick and soft in my hands , this is the second time I’ve ordered a wig and I’m very satisfied

4 February 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Alem

We’re so happy to hear you’re satisfied with your second order! 😊 It’s great that the color and quality are exactly what you wanted, and that you haven’t experienced shedding. Thanks for sharing your positive experience with us! If you ever need help with anything else, just let us know!

Arabella hair

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