Arborisk Insurance  Reviews 1,038

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, often highlighting their ability to understand specific needs and provide tailored solutions. The service is frequently described as excellent, efficient, and easy to deal with, with many appreciating the quick response times and clear communication. Reviewers also found the pricing to be very competitive, often saving money while receiving comprehensive coverage. People appreciate the personalized attention and the ease of making adjustments to their policies without additional charges or hassle.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting efficient, brilliant, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the ease of communication... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings compared to... See more

Response time

Customers had positive experiences with response times, consistently noting quick and efficient replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through eve... See more

Company replied

Rated 5 out of 5 stars

Sam has been organising our commercial vehicle insurance for the last three years and has always done an excellent job. He is very knowledgeable and always responds quickly and answers all our queries... See more

Company replied

Rated 5 out of 5 stars

Amazing, friendly and always helpful. I find information is well explained with nothing too much trouble. Aways a pleasure to do business with. I hav been with Arborisk for 10 years and can only speak... See more

Company replied

Rated 5 out of 5 stars

Scott has dealt with us a few times now. He knows his stuff, is personable and provides a good service. Clearly keeps notes from previous conversations so can relate to answers we might have given p... See more

Company replied


Company details

  1. #42 of 167 best companies in Insurance broker
  2. #4 of 69 best companies in Car and Motor Insurance Agency
  3. #2 of 8 best companies in Business broker
  4. #32 of 224 best companies in Insurance agency

Written by the company

Chartered insurance broker, winner of The British Insurance Awards 2025 and finalist UK Broker Awards 2025 'Commercial Broker Of The Year' specialising in Tree Surgery, Landscape Gardening, Forestry and Arboricultural insurance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Arborisk

Mat is super helpful, friendly and easy to get hold of.

6 March 2026
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear you have had such a positive experience.

Rated 5 out of 5 stars

Fast response

Fast response, easy to contact.

5 March 2026
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Reply from Arborisk Insurance

Thanks for leaving us a 5 star review!

Rated 5 out of 5 stars

Highly Recommended

Mateusz is always available and able to implement changes very efficiently at no additional costs other than the increased cover. Would highly recommend Arborisk

5 March 2026
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received. We will be sure to pass this praise on to Mat!

Rated 5 out of 5 stars

Really good.

Great to deal with.
Fantastic service and made sure i had the right cover without trying to sell me anything I didn’t need.
Thanks very much!

4 March 2026
Unprompted review
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Reply from Arborisk Insurance

Many thanks for taking the time to leave us a 5 star review !

Rated 5 out of 5 stars

Elliot

Elliot was professional, friendly and also very helpful. Answered my questions and was very efficient with getting back to me with questions answered

25 February 2026
Unprompted review
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Reply from Arborisk Insurance

Many thanks for taking the time to leave us a 5 star review! We will be sure to pass your comments on to Elliot!

Rated 5 out of 5 stars

Great service!

Great service, helpful and knowledgeable staff!

27 February 2026
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Reply from Arborisk Insurance

Thank for you for leaving a 5 star review!

Rated 5 out of 5 stars

Friendly

Friendly, efficient and overall a positive experience. I would recommend.

26 February 2026
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Reply from Arborisk Insurance

Thank you for your review, it is always pleasing to receive such positive comments.

Rated 5 out of 5 stars

Josh was great to deal with.

Josh was great to deal with.

27 February 2026
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Reply from Arborisk Insurance

Thank you for taking the time to leave a 5 star review! We will be sure to pass your comments on to Josh.

Rated 4 out of 5 stars

Staff helpfu

26 February 2026
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Reply from Arborisk Insurance

Many thanks for taking the time to leave us a review!
We noticed you gave us a great rating of 4 stars—if there's anything we could’ve done to earn that fifth star we’d love to hear your thoughts. Your feedback helps us improve and provide the best experience possible. Please feel free to email us at enquiries@arborisk.co.uk.

Rated 5 out of 5 stars

Mateusz Rynkowski was first class

Mat ( Mateusz Rynkowski )was extremely helpful and knowledgeable when providing a quote for forestry motor insurance. Very easy to deal, kept in contact through out the quotation and instalment of the policy. Policy itself was very well laid out and easy to understand what is covered within policy. Not to forget that the quote was great value comparing to other providers.
Unlike other insurance brokers , we had a direct number for Mat and could talk to him anytime if there was a query at all.
Based on our experience I highly recommend Arborisk and will not have any hesitation to use them again

24 February 2026
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Reply from Arborisk Insurance

Many thanks for your 5 star review. We strive to make insurance and all of our processes easy and it's wonderful to receive your feedback on this! We will be sure to pass your comments on to Mat!

Rated 5 out of 5 stars

Helpful & so efficient

Helpful & so efficient

Jack Moxon has helped us with our insurance for a couple of years now & he is so knowledgeable & efficient - nothing is too much trouble

23 February 2026
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Reply from Arborisk Insurance

Thank you for taking the time to leave us a 5 star review! We will be sure to pass your comments on to Jack.

Rated 5 out of 5 stars

Elliot was very polite

Elliot was very polite, helpful and knowledgeable. Even went the extra mile to help find a training provider.

18 February 2026
Unprompted review
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Reply from Arborisk Insurance

Thank you for your 5 star review. We will be sure to pass your comments on to the Elliot!

Rated 5 out of 5 stars

Arborisk are outstanding.

I can not fault Arborisk for their friendly, professional and kind approach. They are informative and go above and beyond to listen to your requirements and are committed to getting the best price and supporting you throughout the process. We have used Arborisk for many many years.

20 February 2026
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Reply from Arborisk Insurance

Many thanks for your 5 star review. We strive to make insurance and all of our processes easy and its wonderful to receive your feedback on this!

Rated 5 out of 5 stars

Everytime I have used these guys to add…

Everytime I have used these guys to add stuff to my cover they have been brilliant, really helpful and always on the ball.

18 February 2026
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received!

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Elliot was friendly, knowledgeable, we were able to have a laugh with him and above all else, he was extremely professional.
Thanks for your help Elliot!
Rachel and Steve

16 February 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received. We will be sure to pass this praise on to Elliot!

Rated 5 out of 5 stars

We’ve had a great experience with…

We’ve had a great experience with Arborisk for quite a few years. The team clearly understands the arboriculture industry. Everything was explained clearly and professionally managed with Scott. Process was straightforward, and the cover was tailored exactly to what we needed with no stress. Responsive, knowledgeable, and easy to deal with — highly recommended for any tree surgery business looking for insurance

16 February 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for taking the time to provide your review. We are proud of the service we provide and delighted to receive such a positive review. We will make sure to pass your comments on to Scott !

Rated 5 out of 5 stars

Yasmin's great to deal with.

Yasmin's great to deal with. Chats aswell as going through the routine stuff. 2nd year and the price is pretty much the same which is a deal breaker for a lot of people. Overall happy with the service and would recommend.

13 February 2026
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Reply from Arborisk Insurance

Thank you for your positive review. It really is appreciated when customers provide us with feedback, especially when it is so positive. We will be sure to pass your comments on to Yasmin!

Rated 5 out of 5 stars

Easy to get to talk to on the phone

Easy to get to talk to on the phone
Reminder of renewal date
Suggested amendments
Polite and professional

12 February 2026
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Reply from Arborisk Insurance

Thank you for your review, it is always pleasing to receive such positive comments.

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