Arborisk Insurance  Reviews 1,039

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, often highlighting their ability to understand specific needs and provide tailored solutions. The service is frequently described as excellent, efficient, and easy to deal with, with many appreciating the quick response times and clear communication. Reviewers also found the pricing to be very competitive, often saving money while receiving comprehensive coverage. People appreciate the personalized attention and the ease of making adjustments to their policies without additional charges or hassle.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting efficient, brilliant, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the ease of communication... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings compared to... See more

Response time

Customers had positive experiences with response times, consistently noting quick and efficient replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through eve... See more

Company replied

Rated 5 out of 5 stars

Sam has been organising our commercial vehicle insurance for the last three years and has always done an excellent job. He is very knowledgeable and always responds quickly and answers all our queries... See more

Company replied

Rated 5 out of 5 stars

Amazing, friendly and always helpful. I find information is well explained with nothing too much trouble. Aways a pleasure to do business with. I hav been with Arborisk for 10 years and can only speak... See more

Company replied

Rated 5 out of 5 stars

Scott has dealt with us a few times now. He knows his stuff, is personable and provides a good service. Clearly keeps notes from previous conversations so can relate to answers we might have given p... See more

Company replied


Company details

  1. #43 of 168 best companies in Insurance broker
  2. #4 of 69 best companies in Car and Motor Insurance Agency
  3. #2 of 8 best companies in Business broker
  4. #32 of 223 best companies in Insurance agency

Written by the company

Chartered insurance broker, winner of The British Insurance Awards 2025 and finalist UK Broker Awards 2025 'Commercial Broker Of The Year' specialising in Tree Surgery, Landscape Gardening, Forestry and Arboricultural insurance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Easy to get to talk to on the phone

Easy to get to talk to on the phone
Reminder of renewal date
Suggested amendments
Polite and professional

12 February 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your review, it is always pleasing to receive such positive comments.

Rated 5 out of 5 stars

Elliot was very helpful and…

Elliot was very helpful and professional throughout, ensuring my policy covered my business needs . I have been insured elsewhere for 6 years, but I'm glad to have made the move. Would highly recommend.

13 February 2026
Unprompted review
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received. We will be sure to pass this praise on to Elliot!

Rated 5 out of 5 stars

This chap is a credit to his company he…

This chap is a credit to his company he sorted my quote out last minute with no hassle and very professional

10 February 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review. We pride ourselves on the level of great service provided. Your comments will be shared with Elliot !

Rated 5 out of 5 stars

Mateusz has been absolutely fantastic…

Mateusz has been absolutely fantastic in handling my insurance needs. He’s knowledgeable, responsive, and took the time to explain everything clearly so I could make informed decisions. He made the entire process smooth and stress-free, and I truly felt that my best interests were his priority. I highly recommend Mateusz to anyone looking for reliable, professional, and trustworthy insurance support.

10 February 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for taking the time to provide your review. We are proud of the service you have received and delighted to have such a positive review. We will pass your comments on to Mat!

Rated 5 out of 5 stars

Hi degree of arboreal knowledge

Hi degree of arboreal knowledge. Considerable personal understanding of our business and specific interests.

2 February 2026
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received!

Rated 5 out of 5 stars

Great competitive prices from arborisk

Great competitive prices from arborisk! Jack always on hand to help with add ons and adjustments when necessary. Give them a call you might be pleasantly surprised at what they could save you.

4 February 2026
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received. We will be sure to pass this praise on to Jack!

Rated 5 out of 5 stars

Mateusz the Polish insurance broker final boss

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through every step.

Since then I have moved everything over and saved a decent amount of money for more cover and getting to talk to someone who is down to earth and understands the job is a massive help .

Can't thank him enough.

2 February 2026
Unprompted review
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Reply from Arborisk Insurance

Many thanks for your 5 star review. We strive to make insurance and all of our processes easy and its wonderful to receive your feedback on this! We will be sure to pass your comments on to Mat!

Rated 5 out of 5 stars

Excellent service

Excellent service on the phones many Thanks to Sam for finding us great price for van insurance

30 January 2026
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Reply from Arborisk Insurance

Thank you for your 5 star review. We will be sure to pass your comments on to Sam!

Rated 5 out of 5 stars

Efficient, friendly service as always

Professional, friendly and efficient. Josh was very helpful as always

28 January 2026
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Reply from Arborisk Insurance

Thank you for taking the time to leave a 5 star review. We will pass your comments on to Josh!

Rated 5 out of 5 stars

Matty always goes above and beyond to…

Matty always goes above and beyond to provide us with an efficient service for all of our insurance needs. Thanks Matty!

29 January 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your review, it is always pleasing to receive such positive comments. We will be sure to pass your comments on to Matt!

Rated 4 out of 5 stars

Good customer relations

Good customer relations

26 January 2026
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Reply from Arborisk Insurance

Many thanks for taking the time to leave us a positive review!

We noticed you gave us a great rating of 4 stars—if there's anything we could’ve done to earn that fifth star we’d love to hear your thoughts. Your feedback helps us improve and provide the best experience possible. Please feel free to email us at enquiries@arborisk.co.uk.

Rated 5 out of 5 stars

Excellent service

Excellent service, understood exactly what I needed and can provide a range of support services to help with my compliance.

23 January 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your review, it is always pleasing to receive such positive comments!

Rated 5 out of 5 stars

highly recommend

This is our second year with arborist first as sole traders and now as a LtD company. They have helped us every step of the way to ensure our company has the best insurance for our needs. We never have any trouble getting through to someone and they are very attentive. I couldn’t ask for better service. A big thank you to our account manager Lydia and to Scot who have helped us every step of the way. Highly recommend.

21 January 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your positive review. It really is appreciated when customers provide us with feedback, especially when it is so positive. We will be sure to pass your comments on to Lydia and Scott!

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