Arcade Geeks Reviews 202

I order a machine for my kids Christmas in November. I was guaranteed delivery before it. Then after not hearing from them I phoned they told me not to worry there delivering them right up until 24th. I was waiting in Xmas eve the whole day as they told me it was out for delivery with there own courier and still never arrived. Then weeks later after sending g emails and trying to phone no one got back to me. Had to claim my money back as fraud with my credit card company. Kids were gutted spoiled our Xmas.

I purchased a 2 player Arcade machine with Space invader graphics. The machine is fantastic, the controls are very responsive and it looks great in my garage. Very, Very happy with it! But my experience after ordering it at the end of November to finally having what i originally ordered in the middle of January was very poor. Numerous phone calls, emails and calls never returned. Had to keep taking time out from work to ring, to try and speak to someone. Given assurances the problem would be resolved but i was always chasing. In the end Joe came out at a weekend and changed the buttons and joystick for the right colours plus upgrade to the 10,000 games i had ordered. I feel bad writing this because the Machine itself is Great! Just whished the rest of it was the same. Sorry i had to say it.

Please note that this only a customer service review only. I have not purchased a product as yet, but I was in conversation with Rod.

All of my questions were answered pretty quickly via email, I did try the phone but no answer.

Why was I attracted to Arcade Geeks?

1) The prices were slightly lower than other websites
2) A raspberry Pi bar top is available, rather than just the standard Pandora Box junk that other companies sell
3) Free upgrades if you purchase specific models

Would I have placed an order, yes. Am I going to place an order in the future, yes I am thinking about it. If I do buy a bar top, then I shall edit this review. As for now, it is just to give praise for the customer service that I have received, as I notice a few dud reviews.

What can I say this company is amazing I brought my arcade gaming machine back in 2022 when the item arrived I could not get over just how well made my arcade game was and it brought back so many memories from my arcade days in my home town you can see so much attention to detail had gone in to making these machines even down to the packaging and delivery super fast and well packaged the communication was also fantastic a super smooth transaction there are other companies doing these machine's on Ebay but this company blows them all out of the water I've recently had to contact arcade geeks 2 years after I'd purchased it as my grandson had done something to it I contacted arcade geeks and spoke to the owner rod who was happy to help me with my issue he asked me to contact his staff in the workshop and they would also be happy to help me a man called mark came to my rescue and solved my issue taking me through step by step to resolve my problem fair play he was very patient with me as I'm not very technical person he was so kind and so polite he got me up and running again so I just want to say I would definitely recommend arcade geeks there machine's are well made and before and after sales really are fantastic thanks again rod and mark 5 stars all the way from sharlene whitchurch shropshire

The customer service in my opinion is brilliant I have a response back not long after I have sent my message and your answers are simple and straight to the point.

Im glad everyone has managed to get there machine and even an response from them on Boxing Day. They have had my money for over 3 months promised number of deliveries nothing. Christmas was a massive let down as me and my daughter as we were so looking forward to this im disgusted and so disapointed with both Joe and Rod with all the false promises. I will be updating further on what has been done.

This review is an update from my review on the 24/12/24. I will not go into the circumstances of that date but focus on what happened afterwards. Contact on Boxing Day, apologising and arranging for future delivery.
Delivered in person, product is fantastic and a very happy child indeed. Upgrade foc to higher package as a goodwill following the issues along with some other separate items. Based on the follow up and the product I have added this review.
If the issue on Xmas eve hadn’t happened this would have been 5stars.

After a mishap with delivery over the Christmas period, Rod and Joe rearranged delivery in the new year. Just got to say it’s a fantastic bit of kit and the kids love it!

Fantastic product! Very well made and my 10 year old is thrilled with his Christmas present. We had really good communication pre sale and post sale from the team and would highly recommend

To Rod and all the team at arcade geeks. You made our Christmas a dream - we purchased the elite arcade alien v predator- the finish is outstanding - the gameplay is 5 star ! I know it wasn’t easy due to the recent storm. But you are a business of great integrity and a pleasure to deal with! A heartfelt thank you and we will be back for more lol!

Good service grandkids love there Xmas present

This whole experience has been very disappointing. I have asked for a full refund. Different excuses from different people at different times. Being mislead about delivery time. Then when I get the product delivered in the back of a car at around 9.30pm when I was getting ready for bed it is of a poor quality build. Really really poor and communication was awful. I had to ring again and again to chase and no replies to my emails. Won't be coming back to this company.

I’m back to update my original review… yes I was understandably annoyed at the late Christmas delivery however I’m not an unreasonable human and understand joe can’t control the delivery companies. He was a victim of Christmas promises also. Joe was let down , resulting in his orders not making the Xmas cut. I get it. Some don’t and want to try and ruin his company. …. Wow. WORTH THE WAIT. The machine runs perfect, the graphics are phenomenal! (We had the elite custom) Joe personally delivered our machine, and we couldn’t be happier! Worth the wait. What a genuine , helpful guy who knows his stuff. A true arcade geek! Thank you.

Spoke to the man at this company several
Times this week he assured me my grandsons machine would arrive by Tuesday Christmas Eve, it has not arrived and he refuses to respond to any communication. Absolutely appalling. After reading the reviews this is obviously common practice for him year after year, maybe he should learn from the past and stop ruining children’s Christmas just to take an extra order when he obviously cannot fulfill them. Vile vile behaviour!
The machine was ordered in November surely you could if let us know before now and we could if at least bought one elsewhere

I really, really want to make this review better than it is but I can’t. Initially purchased at the beginning of November and was super impressed that it was delivered in just over 2 weeks. Was unpackaged a week later and realised there was a problem with the joystick in that it doesn’t work in all directions. Sent email which was responded to quickly asking to call to book service. This has now been done 3 times and either engineer does not turn up or promised return of phone call does not happen. It’s now Xmas Eve and promised engineer has again not showed up so Xmas present is not going to be working. I’m quite a chilled out person and have worked in customer service most of my life but this has proper annoyed me. The machine, the casing the games are all what we want but it’s no good if you can’t play it !!
6/1/25 Update- phone call received to repair machine. - surprise, surprise appointment cancelled half an hour after they were due to turn up !
7/1/25 - it’s fixed. Like I said previously, I cannot fault the machine build and now it’s working, the games but this time customer service has been lacking. Victim of own success may be part of it as well as all the bad luck in the world thrown in hence my stars going up, however a phone call when promised makes all the difference and sadly customer service was lacking.

I have ordered numerous arcade machines from other places but never have i had it built for you!! I was amazed and super grateful. What a brilliant company. Great value for money for a fantastic arcade machine. I can't wait for my son to open it on Christmas Day and to order another one next year!!

I bought an arcade machine from these fellas five years ago when they were trading as Arcade Mania a few miles away on Pershore Road, delighted to say it has more than stood the test of time and even happier to learn that they are still trading, now obviously in a different name, but the same guys and the same cracking helpful accommodating and approachable service. As a result I feel more than obliged to say a few words on here. Will be nipping their way in the new year to look at an additional machine. Fantastic value for money and an absolute bargain compared to the prices some of their peers are charging for what seem like inferior versions. You will not go wrong with these folks.

What an amazing piece of kit! It's actually more than I hoped for. Built and delivered well in time for Christmas and arrived in perfect order and the customer service was excellent (asked for a list of games I could print). Perfect.

Great,perfect arcade machine in every way a++++,kids having so much fun. Many Thankz

It looks even better than I thought it would! Beautifully made and works straight out of the box! Can’t wait to spend hours gaming! Had an issue where I didn’t know how to adjust the volume and got help within 20 minutes via email, excellent service and communication throughout. Very happy thanks guys.