Arcade Skincare Reviews 206

Absolutely love the products and the kids like the stickers!
Such are products, something for everything and everyone .

I have been using the Gel to Milk Meltaway Cleansing Balm for a year now and I have found it to be the best cleansing product I have ever used. It really does melt away all traces of make up, including mascara, and sun cream, and leaves skin soft and glowing. Perfect for sensitive skin!

Wonderful products. The magnesium cream is a wonder ! I have bought a repeat order for myself and a friend.

Shipping is longer than expected.

Smells and feels wonderful

I've bought lots of different products from Arcade. My newest purchase is the Hydration Cream and it is phenomenal! It's so creamy and silky - I apply it at night-time and my skin has looked and felt so much more hydrated and soft since using it. It's a generous sized tub too and a little goes a long way 💚 I'm so glad to have made the switch to Arcade's natural skincare

Magnesium Cream with Lavender:
Great customer service and great product. Bought for an older family who has lots of body pain. She says it helps with her back pain.

Lovely products, sweet details

I like the product the turmeric soap is really good and it's not rough on the skin but very gentle n makes my feel clean at the same time ☺️

Magnesium cream, great stuff. Really has helped my restless legs and the soothing smell helps me sleep. Just ordered 2 more tins!! Magnesium tablets didn’t agree with me, this cream is a great alternative. Loved the little packet of sweets sent as a ty 😊

I ordered a turmeric shea butter body scrub, and the superfood detox shampoo and conditioner bar duo. Unfortunately, they didn’t send the conditioner bar and I never received it.
I will start by saying the items that I did receive were great and it is a shame that it was over-shadowed by terrible customer service. If it was just the product I was reviewing I would give it 5 stars.
Now on to the bad bits.
26th February: I initially placed the order for the 3 items.
6th March: Items (apart from the conditioner) arrived. I understand that mistakes happen, and I emailed back noting that I did not receive the conditioner.
7th March: The initial response from Arcade was nice. They apologised and said they shipped the conditioner bar.
17th March: I received a note from Royal mail saying the sender didn’t pay for full postage and that I had to pay £3.50 to receive it. For reference, my actual order was £30.69 which included postage. I initially wasn’t sure if this was the conditioner bar as Royal mail didn’t provide any details. I emailed Arcade asking if this was the bar. (It likely was as I was not expecting anything else but I didn’t want to be rude and thought I’d check with them).
18th March: Since I did not receive a response, I followed up noting I was not willing to pay this additional postage as I had already paid for postage with the initial order. I then said I’d like a refund on the conditioner bar as I had not received it, unless they could sort it out by the end of the week. (I never paid that amount to royal mail, so the item would have been returned to Arcade).
19th March: I found a different email via Paypal and sent the email chain there asking if someone could please respond. I got a response apologising and noting they would check with Royal mail as it said it was ‘in transit’. They confirmed they would send a refund if they couldn’t get through to royal mail. (I was really happy just to get a response at this point).
20th March: I emailed asking if there was any update.
21st March: They responded noting royal mail weren’t helpful and that they have refunded the missing bar and sent another conditioned bar in the post. (I was happy thinking this ordeal was over and assumed the refund would arrive within the next week since most refunds say 3-5 days).
28th March: I still didn’t receive the refund or the conditioner bar. ( At this point it’s almost been a month since placing my first order and I just wanted my money back for the item not received). I emailed noting a week had passed since their last email and I didn’t receive the refund or item. This was a Friday, and I noted that I would be going through Paypal for the refund if I didn’t receive it by the Monday. (I still wanted to give them a chance to sort it at the time. I am now convinced that them sending a refund and conditioned bar was a lie).
I never received a response after this even through the Paypal claim. I had to eventually escalate the claim via Paypal and fortunately, Paypal gave me the refund on the 20th of April. I waited till this was resolved to write a review as I still wanted to give Arcade a chance to fix their mistake.
I have never had such a terrible experience with any company before. Just the stress of having to deal with this for almost 2 months... It is such a shame as I truly like the products that I did receive. However, as much as I like the products, I wouldn’t risk making a purchase again.
Looking at other reviews and my experience, I can only come to the conclusion that, if you do receive your items, its all good, but if you don’t, good luck!

Fair delivery, lovely note in package thanking me for my order and a bag of sweets,lovely touch and product is great to.

The staff are super friendly and very informative. Products are amazing and smell fantastic. Would definately buy again.

Great item this cream has helped me so much with pains in my hands. The smell is amazing and it's great value for money.

The service was excellent got my parcel in time as promised

amazing from the packaging to the products itself the magnesium cream works wonders a little goes a long way and also the little thankyou note and the we gift of the gummy sweets 🥰will be purchasing again soon 😀

Lovely packaging