architectwatches.co.uk Reviews 

386
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the watches and products, often highlighting the personalized engraving as a special touch. People frequently commend the exceptional service, noting the ease of ordering and the swift, helpful responses to inquiries. Reviewers are also very satisfied with the incredibly fast delivery, often receiving their orders quickly and beautifully packaged. However, some customers also noted issues with delivery, including unexpected customs fees and packages being misdirected or needing replacement.

What people talk about most

Product

Consumers find the product to be of great quality and beautifully designed, often highlighting its elegant... See more

Quality

Customers consistently express high satisfaction with the quality of the products, particularly watches,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency,... See more

Service

Users describe positive interactions with service, highlighting promptness, quick delivery, and excellent... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process quick, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more

Rated 5 out of 5 stars

Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more

Rated 5 out of 5 stars

Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more

Rated 5 out of 5 stars

Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

386 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(386)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely watch

Lovely watch. Just what I was looking for. It arrived promptly and well packaged. Highly recommend this company.

7 May 2025
Rated 5 out of 5 stars

Beautiful watches!

My beautiful watch arrived very quickly and beautifully packaged! Very pleased with the watch and the whole order system. Excellent service beautiful watches thank you!

14 May 2025
Rated 5 out of 5 stars

First purchase, went great!

Hello, this was my first order. I ordered a Rose Gold watch which is absolutely beautiful. Item was well packaged and shipping was fast. Strap was easy to adjust. I ordered from Canada. As an FYI, if you order from Canada, you will likely have to pay duties/customs (not an Architect Watch issue, just an FYI). Would consider ordering again as the product/experience was great!

26 April 2025
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, very quick to respond to your questions, will definitely use them again, product came in a few days by Royal Mail & was boxed and padded, actual gift box was very nice and stylish, well done you guys, really happy with the watch and the inscription.

28 March 2025
Rated 5 out of 5 stars

Good looking watch

I chose the black face, black leather strap, shiny hands/hour markings. The watch is great, it looks good, the diameter of the face is just what I wanted and the side you see is thin. I am really pleased with the watch, ordering was simple and delivery was good.

11 March 2025
Rated 3 out of 5 stars

I ordered a watch from ArchitectWatches…

I ordered a watch from ArchitectWatches and received it quickly. The design and engraving were nice, but the engraving could have been slightly larger. Packaging was lovely, but I faced extra customs fees and had to collect the parcel myself. Overall, decent experience but felt it could’ve been smoother. 3/5.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Watch was dispatched in just a few hours of me placing the order. Fantastic quality and arrived beautifully packaged

19 March 2025
Rated 5 out of 5 stars

Customer Service

Customer Service from Kasia was 1st Class!
Quick solid responses and products arrived very fast even though they all had personal engraving!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Beautiful watch,engraving exactly as we wanted it,excellent value for money and really quick shipping.

6 March 2025
Rated 5 out of 5 stars

Excellent communication - Elegant watch

Beautiful watch, quality feel, very prompt delivery, very prompt addressing of the odd potential issues.

Could not recommend them more.

We bought two watches - some time away from each other - and the experience was fantastic both times.

24 February 2025
Rated 5 out of 5 stars

Beautiful watch, great company

Really lovely watch, I had my own handwriting engraved on the back for a special present for my son. Very good quality and also got offered 15% so it made it very affordable. Came very well packed in a lovely box and arrived in just a couple of days.
Would highly recommend this company.

10 February 2025
Rated 5 out of 5 stars

From start to finish ordering and…

From start to finish ordering and personalising this watch was so simple and the finished product is beautiful. I ordered for my partners 50th and he absolutely loved it. Very stunning watch and the personalisation gives it that unique touch. Would definitely recommend.

21 January 2025
Rated 5 out of 5 stars

TOP watch

Excellent watch. It was a gift for someone, but first impressions are very good and positive. Very good looking watch and it screams top quality. The engraving is also excellent.
The seller communication was very good. Very quick to respond and very polite.

14 January 2025

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