This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more
Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more
4.8
Excellent
386 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent customer service
I was really impressed by the speed of communication and beautiful product. The company are quick to respond and incredibly helpful. Thank you!
23 January 2025
Unprompted review
Prompt delivery beautifully packaged
Prompt delivery beautifully packaged, thank you!
14 January 2025
Because of the weather conditions…
Because of the weather conditions prevailing we presumed the delivery arrival was a little late. However, the watch was well packaged and looks stunning!
13 January 2025
Very pleased
Prompt and really helpful replies to my enquiries, especially Kasia who is superb. Delighted with products and service..fully recommend
7 January 2025
Fab watch.Slim and large face.The price…
Fab watch.Slim and large face.The price is very competitive too.Arrived in a beautiful package.I asked how to adjust my bracelet on the watch and was guided to the right place.I absolutely love this watch.I would recommend this company as first class.
4 January 2025
Excellent!
Excellent costumer service, I wanted another kind of engravement and they reply my emails in no time. The quality of the product is 10\10 and the delivery was incredibly fast!
5 December 2024
Watch arrived safely and on time
Watch arrived safely and on time.
Would have like written guarantee and instructions on how to alter bracelet though.
The watch is a little wider than it looked but it’s lovely anyway.
11 December 2024
Reply from architectwatches.co.uk
Hi Christine, thanks for the feedback. We have taken this onboard with the guarantee & instructions. This is currently available online (https://linktr.ee/architectwatches), but we plan to add a physical card. Enjoy the festive season :-)
What a superb service a beautiful watch…
What a superb service a beautiful watch exactly what I ordered many thanks
7 December 2024
Delivery speed not so good
The delivery was slow by today's standards.
And my online payment went to a name not mentioned in the vendor's script, which did cause me some concern.
But yes, the watch is understated in design yet delightful.
18 November 2024
Reply from architectwatches.co.uk
Hi Brian, thanks for the feedback. Regarding the delivery, I see you placed the order on the 18th November at 8:59am. I engraved and dispatched the watch the same day at 9:43am (44 minutes after ordered). Looking at the tracking, Royal Mail should have delivered it on the 21st of November, however for some reason delivered it on 22nd of November. I appreciate this is not the fastest but glad you received the watch & I'm happy you are delighted with it :-)
The watch and the company were…
The watch and the company were excellent but Royal Mails delivery was terrible
23 November 2024
So far so good
So far so good. Happens to be attractive because I am an architect. Engraving on back is an added bonus
1 November 2024
I found this business online.
I found this business online I was looking for a perfect watch for my son's 40th birthday and to have it engraved also, the ordering was so easy and it arrived within 4 days of ordering, I'm so pleased with it well worth the money if you are looking for a special watch this is the place.
4 November 2024
I ordered 2 very different watches and…
I ordered 2 very different watches and both were stunning. The engravings add that special personal touch. Highly recommend Architect Watches
12 October 2024
Very quick turn around
Very quick turn around, the engraving could have been a bit bigger and done in a preset font.
8 October 2024
Reply from architectwatches.co.uk
Hi Jonathan, thanks for the feedback. I see the 'Handwriting Engraving' option was ordered. Next time we would suggest ordering 'Modern Font Engraving', as this will be bigger & a preset font as desired. I trust you like the watch :-)
Good quality, good service, good engraving
Got a watch for 3 years with my boyfriend with engraving on it and received it super fast to London, in good shape, its good quality
25 September 2024
The delivery was quick from UK…
The delivery was quick from UK to Ireland, the watch was beautiful with beautiful engraving and beautiful packaging.... The only thing was the tax fee from customs €36 plus administration fee €3.99 to pay.... Then the postman just left the delivery in the post office and I had to collect myself... But everything about the watch is perfect... Thank you
2 October 2024
Husband's Gift
My husband was very pleased with his watch. The customer service was excellent and the watch arrived very well packaged and in a lovely presentation box.
12 September 2024
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