Arctic Warriors: Cold Plunge Therapy 

We purchased a cold plunge and chiller, and the chiller never worked. We spent 6 months back and forth with Arctic for help, and it was never resolved. After 6 more months of back and forth, Arctic agreed to refund us for the chiller only.
We agreed and NEVER heard back from them. I reached out to the Attorney General for help, but Arctic never responded to them. Do not buy from this company.

I am still waiting for reply to my emails outlining some technical issues with my chiller.
After reading the reviews here I wish I’d looked into Artic Warriors before ordering from them. Looks like I’ve wasted my money! So disappointed!!

If I could give negative stars, I absolutely would. This has been one of the worst purchases I’ve ever made.

My boyfriend and I bought an Attic Plunge system over two years ago, and it has been nothing but problems. We’ve gone through two chillers, and neither lasted more than a couple months before failing.

Dealing with customer service has been just as frustrating. Each time, it took months for them to respond and the only reason I got a call is because we wrote a review, and it honestly feels intentional—by the time they reply, you’re pushed outside of any reasonable refund window.

We are currently waiting on our third chiller, and it has now been six months with no resolution. The last time they responded was 45 days ago, and it’s always the same generic message: “We’re working on it.”

There is no way to reach a live person, no accountability, and no real support.

At this point, it feels like a complete scam. If you’re considering buying from this company—don’t. Save yourself the time, money, and frustration.

Do the right thing and refund your customers.
We deserve a call back and resolution. See our previous review a year ago—Robert Creamer

Bought the bigger chiller and tub. 3 year warranty.
They have done EVERYTHING they can to avoid replacing it. (If they even reply.)

The chiller broke less than a year into a 4 year warranty. And they argued for months over sending me replacement parts. The part was not even 6 inches x 8 inches in box.

This was well over $4,000 and absolutely should be replaced.

Just another dropshipping company taking money for a quick buck. Sad.

Ordered an ice bath and upgraded compressor. After taking two months to arrive, I opened it only to find parts inside were broken. After multiple attempts to contact them and being given the runaround for nine MONTHS, they finally replaced the broken piece (which was held together with rubber bands). The replacement lasted about five weeks. At this point, it’s not even worth dealing with them and I’m tossing this piece of trash in the dump.

SCAM!!!! I ordered a chiller and a maintenance kit from these clowns in July of 2025. They sent only the filters for the kit, not any of the chemicals. Then lied multiple times saying it was on the way and refused to issue a refund. When I disputed the charge they fought it tooth and nail, lying to Discover about shipping it all and uploading FAKE emails they claim to have sent me as well as email threads removing my replies.

Now after only 8 months of use the chiller broke as well. The phone number they list is not in service, and they refuse to answer chat or email. But they will respond to Discover when I dispute the charge. Again they sent FAKE emails to Discover claiming to have reached out to me, but never have.

TOTAL SCAM!!!

Horrifying…terrible product…company employees lie to your face. Warranty is worthless

Very cheap and poorly built product for price. Broke within warranty period and was not replaced. Company no longer answering messages and main phone is disconnected.

Stay clear !!!!! Mine stopped functioning at 90 days . I attempted several times to return as it was within trial period and they went silent

This company is horrible. I ordered the tub and chiller in December of 2025. I still have not received it. I have reached out multiple times to customer service with no response. I tried cancelling to get my money back with no response. DO NOT ORDER FROM THIS COMPANY! THEY ARE CRIMINALS!

Stay away from this company they are a complete scam and they will steal your money. They took my and they never sent anything. Now I have to sue. the emails set by them are full of lies and sarcasm. They don’t care level five thieves! stay away from them you’ve been warned

I am writing to formally express my serious concern and frustration regarding the complete lack of responsiveness on my open warranty claim for a faulty chiller starting back in mid December 2025. My last response has been January 8th, 2026 from your team. This is very frustrating.

I initially contacted your customer service team regarding this issue and received acknowledgment and responses at the beginning of the claim process. However, since then, communication has abruptly stopped. Multiple follow-ups have gone unanswered, and I have been left without any update, resolution, or timeline. This level of silence is unacceptable—especially for a product that represents a significant financial investment. To add, I have also tried to reach out to your phone number that is listed on your website and it goes to an immediate automated system that tells you to leave a message and you then get a text message saying how can we help you. I never get a response back from the voice message. I leave or the text messages I respond to.

I purchased this chiller with the expectation that Arctic Warrior would stand behind its product and honor its warranty obligations. At this point, that expectation has not been met. Your failure to communicate or provide a resolution reflects poorly on your company and your customer service standards.

The issue was a P06 error code. I believe this code is a water flow issue. I noticed this as my tank emptied out and the chiller/pump still was running and then noticed there was a leak inside of the unit.

The lack of response from this company is disgusting. It’s like they don’t even care just another online bot company selling product. You can’t even get a hold of their founders that they show on their website. They pride themselves on their warranty and bulletproofness but they don’t respond when you do need help or to file a warranty claim.

Buyer beware, do not waste your money as their customer service will fail you if you have issues.

Water flow error. I purchased a 1 HP chiller and it came with a broken filter cap. This was eventually replaced and all was good. Then about 2-3 months after I started using the chiller I get a Water Flow Error. They send me some videos and at first it would startup and flow for about 8 hours, then 2 hours , now never. It is probably the water flow sensor. Arctic Warrior is not responding now and the phone number is no longer in service

If I could give it zero stars I would. We purchased our unit for a little over $3000 in 12/2024. The first one arrived in late January 2025 and was broken from the start! It leaked like a sieve. Customer support made us send videos of how we could fix it! We jumped through their hoops until they finally agreed it was not fixable and agreed to send a replacement. Months later, replacement arrives, works for about a month and breaks. Now they deny refund because we are past 100 days. We were only past 100 days because of their delays! Anyhow, jumped through the try and fix hoops again with customer service to finally again be told it was unfixable and replacement will be sent. Replacement did arrive, months later and again worked for maybe two months this time then broke. Same hoops and now since August 2025 we have been waiting for a replacement. Every month I get a generic email thanking me for my patience, but no updates on when replacement will ship. Here I am in January 2026 still waiting for my replacement and no response to my emails. They got my money though so I will probably never hear from them again.

Everything started out great, really loved the unit and its ability to be placed outdoors year-round. That is where the problem started, the engineering for freeze protection is not well thought out. The circulator pump to prevent freezing only circulates in part of the unit leaving other vulnerable parts exposed. The one way valve on the ozone circuit freezes open and floods the ozone generator with water, destroying it. The company replaced the one-way valve, but refused to replace the ozone generator.

The chiller stopped working after one month. I got the total run around from customer service. Their engineers are in China and do not respond.

DO NOT BUY FROM THIS COMPANY

I paid extra for the warranty, and six months after I purchased the chiller, the water pump broke. It has been extremely painful trying to get them to reply to emails or return phone calls. They are blatantly ignoring me, even though I purchased the extended warranty. I am going on four months without a working chiller. When you call, you speak to the same gentleman who gives you the same answer, saying that the item has shipped, but he doesn't have tracking information. I've been told for three months that the item has shipped, and nothing is here. I would stay away from this company and spend a little extra with a more reputable company. I am extremely unhappy and doing everything in my power to prevent anyone from experiencing what I am going through.

I had the cold plunge for 16 months and it worked for 1 month. Today I am stuck with a broken cooling unit the manufacture will not or cannot fix due to their horrible service engineers in China. Do not make the same mistake I did! Order from a company with service in the states with a staff that speaks English and committed to repairing their product!!!!

I ordered the 1.5 HP chiller on 8-13-25 and it showed up damaged. The chiller leaked all over the floor as soon as it was turned on so we contacted the company, they said it could be normal condensation. If that's normal, it's not going to work for me, so I requested a return. They said I needed to video it leaking before they would honor their policy. I had already boxed the unit for return and told them I was not willing to set it back up to show them their damaged equipment and they have a 100 day return policy so let's use that. I was told no problem it will be handled. They do not communicate or do what they say. Terrible customer service. I'm still waiting for a response and have $2421.00 dollars tied up on this terrible experience.

Customer support staff has been very good to deal with after receiving my 1.5HP chiller. Would definitely order again.