Ark Surveyors Limited Reviews 

328
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Really great service from Dan at Ark; once instructed the survey was completed within 48 hours (on a Friday) and the report was with us on the Sunday evening. Very thorough report and Dan was immediat... See more

Rated 5 out of 5 stars

Appointment was booke in within days and we have received our level 3 report within a week. Report was very thorough and gave us a great insight. Plenty of pictures were included in the report which h... See more

Company replied

Rated 5 out of 5 stars

Patient and Helpful. Dan did our surveyor some time ago. As first time buyers, we did not know what to expect. The report produced was very comprehensive, well organised, and caught many details we... See more

Company replied

Rated 5 out of 5 stars

I've used Ark Surveyors twice now and their service have been nothing but 110% I've had Dan in particular out to visit two properties and he has been professional, courteous and answered my que... See more

Company replied

Company details

  1. #36 of 37 best companies in Property Surveyor
  2. #29 of 31 best companies in Surveyor

Information provided by various external sources

We are a team of Rics Surveyors and Valuers and we have expertise in Valuations (Help to Buy, Shared Ownership, Probate and CGT), Homebuyer and Building Surveys.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

328 reviews

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4.5

All reviews

(328)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent level 2 survey

I needed a level 2 survey which was promptly organised by Dan, and the report delivered within days. The report was thorough and detailed. The quote for the service was also the best one I had received.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I will highly recommend them any day…

I will highly recommend them any day for their professionalism and promptness.
I requested for a Level 3 building survey and I must say I was impressed with the job and report provided.
They arrange for appointment ASAP, no delays, no disappointments and that's what works for me.
Thank you Dan, I will recommend you to my friends and family.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Good attention to detail and competitively priced

Dan was able to book the survey in reasonably quickly and once it was done, I received the survey within a few days. There was a lot of attention to detail which raised issues which were important for me to take up with the seller. The pricing was competitive and I’d have no hesitation of recommending him.

17 January 2026
Rated 5 out of 5 stars

Very professional and prompt,once…

Very professional and prompt,once instructed arranged and carried out the survey within 2days ,followed by forwarding the results within 5days .Survey was conducted very thoroughly and helped me to negotiate the final price.Will highly recommend Daniel and his company.

20 December 2025
Rated 1 out of 5 stars

Cosmic incompetence

This company caused panic over "brown circular stains" in the upstairs bedroom which, on second viewing and on receipt of the surveyor's less grainy original photo, turned out to be some planet stickers. £750 should buy you expert care and attention, not a report produced so hastily and with so little thought that some stickers of the planets are mistaken for mould.

10 September 2025
Ark Surveyors Limited logo

Reply from Ark Surveyors Limited

Thank you for your review. I’m sorry to hear of your concerns, and I would like to clarify a few important points for accuracy.

Firstly, the circular “planet stickers” referenced in your comment were never identified as mould or defects in the survey. When you contacted me between 10th and 14th October 2025, I responded promptly and confirmed that the stickers were decorative and not the areas referred to in the report.

The actual area of concern is a separate patch of discolouration at the left-hand wall-to-ceiling junction, which is clearly photographed and labelled in the report. This stain is entirely distinct from the stickers and was assessed based on its visible characteristics, which are consistent with possible moisture ingress from the dormer or roof junction above.

All assessments were carried out in full accordance with RICS Level 3 inspection standards, which involve a non-invasive visual inspection only. The commentary provided was reasonable, proportionate, and based solely on what was visible at the time of inspection.

I also provided detailed written explanations, clarifications on specific photos, and our Complaints Handling Procedure should you have wished to pursue any concerns further.

It appears the situation may have been taken out of context, and I would respectfully note that the suggestion that stickers were mistaken for mould does not reflect the content of the report nor the advice provided.

If you would like me to go through the relevant sections of the report again or clarify anything further, I am more than happy to help. Ark Surveyors

Rated 5 out of 5 stars

Fast, efficient turnaround

Dan provided a level 2 survey with a quick and thorough turnaround which was greatly appreciated as I needed to progress with pace. The survey provided very detailed observations and recommendations, catching every little detail which was super helpful. The service was swift, efficient, and stress free.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

I recently instructed Ark Surveyors for a level three survey

I recently instructed Ark Surveyors for a Level 3 Building Survey on a Victorian conversion flat and was thoroughly impressed. Communication was prompt and professional, and the surveyor took the time to address my specific concerns.

The report was clear, detailed, and easy to follow, with helpful photos and practical recommendations. Key issues like damp, roof condition, and structural movement were explained with impartial advice. A follow-up call to clarify findings added real value and reassurance.

Highly recommended for anyone seeking a thorough, honest, and expert survey, worth every penny.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

They devalued my flat by £20,000

They devalued my flat by £20,000.

They didn’t research the area well as there are flats in building that are exactly the same up for a lot more.

14 May 2025
Ark Surveyors Limited logo

Reply from Ark Surveyors Limited


Thank you for your review. I’d like to clarify that the valuation of £300,000 was professionally justified, evidence-based, and completed in accordance with RICS Red Book standards. It reflects verified sales of comparable properties and current market conditions.

The neighbouring flat referenced is a two-bedroom unit of approximately 74 sqm, not a one-bedroom as stated. Additionally, online estimators and asking prices are not accepted by RICS or housing associations as valid evidence for formal valuations.

As a RICS-registered valuer, I base assessments on objective, verified sales data. RICS guidance also supports consultation with local estate agents where relevant — this is a recognised and appropriate part of the valuation process.

At present, no verified sale evidence supports a valuation of £335,000 for the property in question. If concerns remain, I welcome the use of our formal complaints procedure or referral to the independent redress scheme.

Ark Surveyors

Rated 5 out of 5 stars

Dan provided a fantastic service

Dan provided a fantastic service. It was our 2nd time in recent times to avail of Dan’s services. 1st sale fell through. Dan kindly fitted us in promptly and the best part was the immediate phone call after to discuss a couple of points and provide estimated time of delivery for the report (which was received ahead of the agreed time frame).
The follow up call helped us greatly keep our purchase moving along.

I would have no problems recommending Dan.
Thanks again Dan. Hugely appreciated.

6 April 2025
Rated 5 out of 5 stars

Efficient and detailed

Ark Surveyors were quick to book me in and advise me on which survey to chose. Although maybe in hindsight I could have done with a level 3 structural survey. Dan Jombla who was brilliant, thorough, and provided advice via a phone call after the survey was complete. His report was very detailed and he provided the professional advice before purchase, really helpful. Overall excellent efficient service.

29 March 2025

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