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Armstrong Cheshire Reviews 

1,078
•
TrustScore 4 out of 5

3.9

Building materials store
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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service received, noting the helpful and polite staff who provide good communication throughout the process. Many appreciate the smooth ordering process and the quality of the products, which often arrive in excellent condition. Reviewers also commend the delivery drivers for their politeness and willingness to assist. However, some people mentioned experiencing delays with delivery dates, which sometimes led to project setbacks. A few other people also felt that products occasionally arrived damaged or that incorrect items were sent. Additionally, some customers reported difficulties with communication, such as unanswered calls or lack of order updates.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and poor... See more

Order

Users describe ambiguous interactions with order, with many reporting significant issues such as orders never... See more

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the quality of... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and helpfulness from... See more

Quality

Reviewers highlight positive aspects of quality, with many customers delighted with the product's condition,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased marine ply boards via Amazon. They were advertised in pack of 2. I needed 6 in total so ordered 3 packs. Only 3 boards were delivered in one pack. Emailed Armstrong Cheshire re this and the... See more

Rated 4 out of 5 stars

Pallets finally arrived and look OK but not yet laid. Ordered a few weeks back and delivery date later than expected (and advertised) but sorted relatively easily but one star deducted as a result. Co... See more

Rated 4 out of 5 stars

Initially I was repeatedly unable to make contact by telephone to check the status of a delivery, and received a response to an email incorrectly advising that the product had been delivered. This... See more

Rated 3 out of 5 stars

It was so easy to order the items, a great range and cutting service, so I managed to find all the items I needed and I thought Wow that was easier then expected… it was a couple of sheets of 8x4 18mm... See more

Company details

  1. #43 of 43 best companies in Building materials store
  2. #4 of 4 best companies in Dry Wall Supply Shop
  3. #26 of 27 best companies in Insulation Materials Shop
  4. #65 of 67 best companies in Landscaping Supply Shop
  5. #9 of 9 best companies in Plywood supplier
  6. #30 of 30 best companies in Wood Supplier

Written by the company

Armstrong Cheshire are an online builders merchant specialising in the following categories: Timber Sheet Materials Bricks Lintels Paving Insulation Our measure of success are the genuine reviews we get. We're especially proud of our Trustpilot 5 star status. We don't always get it right first time but we do promise to do everything we can to remedy the situation. We supply leading leading brands including: Rockwool, British Gypsum, Ibstock Brick, Catnic Lintels and Trex Decking. A recent addition is our extended credit facilities in partnership with a a leading trade provider. If you can't find the Timber or Building Materials you're looking for on our website then get in touch by phone or live chat and our product experts will do their very best to help you.

Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(1,078)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great in every way

Everything just worked. We ordered three bulk bags for delivery. Updated on delivery date and times and the driver placed the bulk bags in two separate areas. Polite, pleasant and would definitely be using them again

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy, nice people and great service from start to finish. Kept up to date regarding delivery so very happy indeed. Would definitely recommend, well done

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Competitive Price and Fast Delivery

They were very helpful when choosing the products that I wanted to order and they were fast at delivering. I was particularly impressed that they telephoned us afterwards to ensure the lintel arrived safely which is very unusual.

21 July 2025
Unprompted review
Rated 4 out of 5 stars

Had a pack of pricks delivered and when…

Had a pack of pricks delivered and when unwrapped the tops and sides were stained. On complaining I must admit they did honour it and refund me £100 for the 100 bricks ruined.
All in all a good firm

8 July 2025
Unprompted review

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